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Need some help with your New SmugMug Site?

Dgrin Challenges

They're back! Our latest series of Dgrin Challenges, the OOYCZ Challenges (Out of Your Comfort Zone), is a series of challenges to help you improve your photography by stepping out of your comfort zone and trying something new. Our challenge leader says "Consider it like a photography class with no diplomas.". Get started with OOYCZ by reading the Challenge Guide.

Past DSS Challenge Winners, DSS Challenge Rules, and other important DSS Challenge information is here.

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From Around the Net

Enjoy a few of our favorite articles from around the 'net. If you have something you think we should see, post it here and we'll have a look.

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Replies: 1
Views: 110
Posted By grannyrobin on Mar-31-2014, 11:22 AM
Please email help@smugmug.com giving us the SmugMug nickname of each account. We'll move galleries from your power account to your portfolio account.

We will need, however, for each account to be...
Replies: 3
Views: 240
Posted By grannyrobin on Feb-23-2014, 04:37 AM
Thanks for your suggestion. It's always a help to us to know how people feel about the site.

I would just say that, while the language we use doesn't always convey what some people consider a...
Forum: Bug Reporting
Replies: 2
Views: 232
Posted By grannyrobin on Feb-15-2014, 04:32 AM
I'll ask our engineers once again. Sorry it's taking so long to get the reply you're looking for.
Replies: 4
Views: 339
Posted By grannyrobin on Aug-18-2013, 09:53 AM
Hi Edd,

We're showing your new email address on your account now. I've also sent our announcement of the New SmugMug.

-Robin
Forum: Bug Reporting
Replies: 2
Views: 213
Posted By grannyrobin on Jul-19-2013, 10:16 AM
Please check to make sure that no galleries in that category are set to Clean > Yes. It's in the look and feel section of gallery settings.

If one gallery is set to clean, the category won't show...
Replies: 2
Views: 287
Posted By grannyrobin on May-26-2013, 11:22 AM
If you go to gallery settings, Look & Feel section, you'll see auto-sort. Using auto-sort is the quickest way to put your photos in order by file name.

To delete duplicates please to go into a...
Replies: 2
Views: 412
Posted By grannyrobin on May-11-2013, 05:52 AM
Thanks for telling us how you feel about SmugMug and its apps. To the best of my knowledge, the information from Baldy is the most recent available.

-Robin
Replies: 4
Views: 678
Posted By grannyrobin on May-05-2013, 02:18 AM
Hi TBT,

Please tell us which is your site.

-Robin
Replies: 13
Views: 1,113
Posted By grannyrobin on Apr-07-2013, 05:10 AM
The site is up and running normally again.

-Robin
Support Hero
Replies: 13
Views: 1,113
Posted By grannyrobin on Apr-07-2013, 02:29 AM
I believe the site is down. Our engineers are working on it now. We'll restore service just as soon as we possibly can. Sorry for the problem!

-Robin
Replies: 8
Views: 941
Posted By grannyrobin on Mar-26-2013, 11:55 AM
Sorry you're unhappy with us. We wish it weren't so. However, we are glad you told us exactly how you feel. We wouldn't want it any other way.

We hadn't thought including something in your...
Replies: 3
Views: 383
Posted By grannyrobin on Mar-24-2013, 02:40 AM
What I can tell you is that I do see the buy button in both Safari and Firefox on OSX. Maybe you've changed something since posting?

-Robin
Replies: 5
Views: 615
Posted By grannyrobin on Mar-17-2013, 12:36 PM
We have a way to set a print prices for a gallery. It's for downloads only, however.

If your account is at the business level, you could offer customers coupons that would bring down the usual...
Replies: 2
Views: 324
Posted By grannyrobin on Mar-08-2013, 10:23 AM
Yes, you can set prices for WHCC and use that for your lab, in general. Greeting cards will automatically come from EZ Prints.

-Robin
Replies: 1
Views: 233
Posted By grannyrobin on Feb-01-2013, 11:56 AM
First you'll need to go to a domain name registrar to register your domain name. Then you can set up the domain name so that it points to your SmugMug site.

We have directions on doing both here. ...
Replies: 2
Views: 695
Posted By grannyrobin on Dec-07-2012, 10:21 AM
Thanks for your suggestion!

While we don't include a thumbnail on the confirmation email, we do include a link so you can view your order online anytime.

-Robin
Support Hero
Replies: 1
Views: 398
Posted By grannyrobin on Oct-07-2012, 03:50 AM
I'm not sure why you'd see this either. You might email the help desk telling us a few more details such as when you added the keywords. Also helpful would be knowing whether you've recently...
Replies: 3
Views: 750
Posted By grannyrobin on Sep-14-2012, 12:42 PM
It's your money, and we'd like to get it to you. I'll let our Countess of Cash know that you need it before the end of the month. I don't know what might have happened, but I can certainly...
Replies: 10
Views: 1,129
Posted By grannyrobin on Sep-13-2012, 11:22 AM
We have a caption/keyword tool whereby you can add more to each caption... including the file name. It's a bulk tool, which I expect will make things easier.

If you go into a gallery, then...
Replies: 3
Views: 476
Posted By grannyrobin on Sep-06-2012, 10:04 AM
Go Kevin and Dawn!

There's loads of customizing help on dgrin.

-Robin
Replies: 15
Views: 973
Posted By grannyrobin on Sep-03-2012, 01:08 PM
If you have a business level account, you can set a price list and choose Loxley Colour in Scotland as the lab.

If not, our labs ship all over the world - including the U.K.

-Robin
Replies: 6
Views: 594
Posted By grannyrobin on Jul-21-2012, 05:10 AM
Hi tnye,

Yes, we do still support Safari. Here's a link describing systems we support. http://help.smugmug.com/customer/portal/articles/93252

It's essential that your gallery be within a...
Replies: 4
Views: 528
Posted By grannyrobin on Jul-05-2012, 05:05 PM
Hi Ferguson,

I'm not sure of the answer to your question so I'll check with our domain name specialists.

-Robin
Replies: 4
Views: 597
Posted By grannyrobin on Apr-29-2012, 11:14 AM
Hi Dyfed,

Please go to your gallery settings, then set Printable to Yes. That way the buy button will appear. There's more on gallery settings here. ...
Replies: 1
Views: 449
Posted By grannyrobin on Apr-23-2012, 05:33 AM
Please contact us help@smugmug.com with details of your account. We'll be better able to help that way.

-Robin
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