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Need some help with your New SmugMug Site?

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From Around the Net

Enjoy a few of our favorite articles from around the 'net. If you have something you think we should see, post it here and we'll have a look.




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Replies: 1
Views: 348
Posted By grannyrobin on Jun-05-2014, 11:59 AM
Right. The favorites galleries are virtual galleries and there's a 1,000 limit on virtual galleries.

There's not a way to override that limit. Sorry. However, If you'll email us: ...
Replies: 7
Views: 362
Posted By grannyrobin on May-18-2014, 02:57 AM
If you'll please follow the link Denise provided, we'll look up your account. We'd like to get this squared away as quickly as we possibly can.

Replies: 3
Views: 297
Posted By grannyrobin on May-06-2014, 11:54 AM
We do offer quick settings. They're described here. http://news.smugmug.com/2011/03/30/smug-tip-of-the-week-quick-settings-for-quick-setup/

Hope this helps.

Replies: 1
Views: 314
Posted By grannyrobin on Mar-31-2014, 11:22 AM
Please email help@smugmug.com giving us the SmugMug nickname of each account. We'll move galleries from your power account to your portfolio account.

We will need, however, for each account to be...
Replies: 3
Views: 389
Posted By grannyrobin on Feb-23-2014, 04:37 AM
Thanks for your suggestion. It's always a help to us to know how people feel about the site.

I would just say that, while the language we use doesn't always convey what some people consider a...
Forum: Bug Reporting
Replies: 2
Views: 444
Posted By grannyrobin on Feb-15-2014, 04:32 AM
I'll ask our engineers once again. Sorry it's taking so long to get the reply you're looking for.
Replies: 4
Views: 531
Posted By grannyrobin on Aug-18-2013, 09:53 AM
Hi Edd,

We're showing your new email address on your account now. I've also sent our announcement of the New SmugMug.

Forum: Bug Reporting
Replies: 2
Views: 326
Posted By grannyrobin on Jul-19-2013, 10:16 AM
Please check to make sure that no galleries in that category are set to Clean > Yes. It's in the look and feel section of gallery settings.

If one gallery is set to clean, the category won't show...
Replies: 2
Views: 397
Posted By grannyrobin on May-26-2013, 11:22 AM
If you go to gallery settings, Look & Feel section, you'll see auto-sort. Using auto-sort is the quickest way to put your photos in order by file name.

To delete duplicates please to go into a...
Replies: 2
Views: 642
Posted By grannyrobin on May-11-2013, 05:52 AM
Thanks for telling us how you feel about SmugMug and its apps. To the best of my knowledge, the information from Baldy is the most recent available.

Replies: 4
Views: 1,009
Posted By grannyrobin on May-05-2013, 02:18 AM

Please tell us which is your site.

Replies: 13
Views: 1,307
Posted By grannyrobin on Apr-07-2013, 05:10 AM
The site is up and running normally again.

Support Hero
Replies: 13
Views: 1,307
Posted By grannyrobin on Apr-07-2013, 02:29 AM
I believe the site is down. Our engineers are working on it now. We'll restore service just as soon as we possibly can. Sorry for the problem!

Replies: 8
Views: 1,109
Posted By grannyrobin on Mar-26-2013, 11:55 AM
Sorry you're unhappy with us. We wish it weren't so. However, we are glad you told us exactly how you feel. We wouldn't want it any other way.

We hadn't thought including something in your...
Replies: 3
Views: 480
Posted By grannyrobin on Mar-24-2013, 02:40 AM
What I can tell you is that I do see the buy button in both Safari and Firefox on OSX. Maybe you've changed something since posting?

Replies: 5
Views: 845
Posted By grannyrobin on Mar-17-2013, 12:36 PM
We have a way to set a print prices for a gallery. It's for downloads only, however.

If your account is at the business level, you could offer customers coupons that would bring down the usual...
Replies: 2
Views: 406
Posted By grannyrobin on Mar-08-2013, 10:23 AM
Yes, you can set prices for WHCC and use that for your lab, in general. Greeting cards will automatically come from EZ Prints.

Replies: 1
Views: 316
Posted By grannyrobin on Feb-01-2013, 11:56 AM
First you'll need to go to a domain name registrar to register your domain name. Then you can set up the domain name so that it points to your SmugMug site.

We have directions on doing both here. ...
Replies: 2
Views: 891
Posted By grannyrobin on Dec-07-2012, 10:21 AM
Thanks for your suggestion!

While we don't include a thumbnail on the confirmation email, we do include a link so you can view your order online anytime.

Support Hero
Replies: 1
Views: 486
Posted By grannyrobin on Oct-07-2012, 03:50 AM
I'm not sure why you'd see this either. You might email the help desk telling us a few more details such as when you added the keywords. Also helpful would be knowing whether you've recently...
Replies: 3
Views: 916
Posted By grannyrobin on Sep-14-2012, 12:42 PM
It's your money, and we'd like to get it to you. I'll let our Countess of Cash know that you need it before the end of the month. I don't know what might have happened, but I can certainly...
Replies: 10
Views: 1,397
Posted By grannyrobin on Sep-13-2012, 11:22 AM
We have a caption/keyword tool whereby you can add more to each caption... including the file name. It's a bulk tool, which I expect will make things easier.

If you go into a gallery, then...
Replies: 3
Views: 572
Posted By grannyrobin on Sep-06-2012, 10:04 AM
Go Kevin and Dawn!

There's loads of customizing help on dgrin.

Replies: 15
Views: 1,446
Posted By grannyrobin on Sep-03-2012, 01:08 PM
If you have a business level account, you can set a price list and choose Loxley Colour in Scotland as the lab.

If not, our labs ship all over the world - including the U.K.

Replies: 6
Views: 722
Posted By grannyrobin on Jul-21-2012, 05:10 AM
Hi tnye,

Yes, we do still support Safari. Here's a link describing systems we support. http://help.smugmug.com/customer/portal/articles/93252

It's essential that your gallery be within a...
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