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jasonscottphoto · Apr-13-2011, 03:50 PM #1

I used download all on a recently updated gallery and it downloaded a zip that contained all the files that were already in the gallery but not the newly added ones.

Andy · Apr-13-2011, 03:59 PM #2

Quote:

Originally Posted by affdigphotos

I used download all on a recently updated gallery and it downloaded a zip that contained all the files that were already in the gallery but not the newly added ones.

Hi, for now, you can request that we re-set the gallery for you so you can re-request a new zip.

We're making this (right now in test) so that you have the self-service option to do this on your own after you add to, or delete from, the gallery.

rainforest1155 · Apr-15-2011, 04:11 AM #3

To clarify, you can place this request with us Heroes by contacting the helpdesk:
http://www.smugmug.com/help/emailreal
Just be sure to include a link to the gallery in question.

Sebastian

jasonscottphoto · Apr-15-2011, 11:47 AM #4

Yup, I figured that out. Already done and fixed :)


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Apr-13-2011, 03:50 PM #1
jasonscottphoto ^OP I'm Just the Assistant... Join Date: Dec 2006 Location: North Port, FL Posts: 674	download all was not "all" I used download all on a recently updated gallery and it downloaded a zip that contained all the files that were already in the gallery but not the newly added ones. __________________ Jason Scott Photography \| FB \| Twitter \| Google+ \| Blog \| Site Map \| Gear

Apr-15-2011, 04:11 AM #3
rainforest1155 with a Heroes touch Join Date: Jun 2004 Location: Leipzig, Germany Posts: 4,308	To clarify, you can place this request with us Heroes by contacting the helpdesk: http://www.smugmug.com/help/emailreal Just be sure to include a link to the gallery in question. Sebastian __________________ Sebastian SmugMug Support Hero look on the bright side http://www.SebastianHosche.com

Apr-15-2011, 11:47 AM #4
jasonscottphoto ^OP I'm Just the Assistant... Join Date: Dec 2006 Location: North Port, FL Posts: 674	Yup, I figured that out. Already done and fixed :) __________________ Jason Scott Photography \| FB \| Twitter \| Google+ \| Blog \| Site Map \| Gear


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