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Support SmugMug Support Can no longer upload from Lightroom

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Old Jul-08-2012, 11:48 PM
#1
uncool is offline uncool OP
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Can no longer upload from Lightroom
I have uploaded thousands of photos using the SM LR Publish tool. As of today I get the following alert:
------------
Can't update this collection
Could not connect to the server
------------
Mac OS 10.6.8
LR 4.1
SM Plug-in 1.0.4.8

I have uninstalled and reinstalled - Disabled and enabled the plug-in man times.

The status (as listed in the plug-in manager) displays "This plug-in is enabled, but has encountered some problems"


Thoughts, suggestions?
Old Jul-09-2012, 12:54 AM
#2
EntropicTendencies is offline EntropicTendencies
SmugMug Support Hero
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Are you able to refresh the authentication within the plugin?

This might be best as a support ticket - drop us a mail to help @ smugmug.com
Old Jul-09-2012, 05:34 AM
#3
uncool is offline uncool OP
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Quote:
Originally Posted by EntropicTendencies View Post
Are you able to refresh the authentication within the plugin?

This might be best as a support ticket - drop us a mail to help @ smugmug.com
I will submit a support ticket but in the meantime what is the proces to "refresh the authentication"?
Old Jul-14-2012, 03:47 AM
#4
rainforest1155 is offline rainforest1155
with a Heroes touch
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Quote:
Originally Posted by uncool View Post
I will submit a support ticket but in the meantime what is the proces to "refresh the authentication"?
While I hope you were already able to resolve your issue from emaining our Heroes, here's my reply nevertheless: Go to the Lightroom Publishing manager, select the SmugMug publish service and in the SmugMug account section, click on 'refresh'. Afterwards the status should still show as active if your SmugMug account is still authorized properly.
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lightroom , upload error
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