FAQtoid

smurfy · Sep-30-2012, 09:33 AM #21

I just found this out now, after sending a link to a wedding client. The video looks awful! So how do I get the fullscreen to play HD?

I liked the choices of which size to play much better. At least the cruddy blurry photos could be plainly seen by visitors as low res, and they could click for a better view. This is awful awful awful.

Edited to delete my frustrated sarcasm.

rainforest1155 · Oct-01-2012, 01:44 AM #22

Check if your videos are in a password protected gallery. There's currently an issue where for such galleries, the size option for videos in the video player isn't showing. As a temporary workaround, you could get the lightbox link from the share button > get a link > gallery links tab. In lightbox, there should be still size options at the top of the page.
If you still have an issue or your gallery isn't password protected, write us at the HelpDesk.

smurfy · Oct-01-2012, 02:04 PM #23

Yes, it's a password protected wedding that was held on 9/15.

Thank you for the suggestion, but I can't share a link with the two hundred or so guests who have the web address to view photos printed on little engagement photo cards that the bride and groom gave to them. Perhaps I can share it with the couple, but that's about it.

Either way, I already send them one link prior to being aware of the problem, so the damage is done.
I did write the help desk yesterday, and two heroes did their best to assist. But neither mentioned the bug with password protected galleries, so not much was accomplished despite their best efforts.

This was an inadequately tested release that your subscribers were not notified about

Bring the old view back, please. This current broken one is bad for business.

Green_Hornet · Oct-02-2012, 08:13 AM #24

Please fix the video player!!! This was the main reason for me to choose SM.

I want my video to be shown at the exact pixel size rendered!

That simple.

- No saw-toothed downscaled version in the small viewer on the right side (when in smugmug style).
- No unsharp blown-up version of the video when in fullscreen mode.

The current situation is useless for me.

Please fix that soon... and tell us about it!

All the best,
Jan

rainforest1155 · Oct-03-2012, 12:39 AM #25

Hi Jan,
Thanks for your feedback. See my reply to your post in the other thread for some details.

Allen · Oct-03-2012, 10:05 AM #26

Quote:

Originally Posted by Green_Hornet

Please fix the video player!!! This was the main reason for me to choose SM.

I want my video to be shown at the exact pixel size rendered!

That simple.

- No saw-toothed downscaled version in the small viewer on the right side (when in smugmug style).
- No unsharp blown-up version of the video when in fullscreen mode.

The current situation is useless for me.

Please fix that soon... and tell us about it!

All the best,
Jan

I found a work around to at least give the viewer an option to see the video in the lightbox.

See first video on this keyword page and also look at video in the original gallery. Videos/photos on the
keyword page carry the caption of the original gallery. In order to open then close the lightbox I had
to designate which lightbox to run so it would return to either the gallery or keyword page.

caption

Code:

Brown Pelican <br />
Binder Lake Jefferson City <br />
<html>
<div class="noshowKeyword">
<a href="http://www.photosbyat.com/Birds/Birding-2012-September/2012-09-21-Binder-Lake/25550319_C47V6b#!i=2106999991&k=JvfLSDL&lb=1&s=A">
<font color=blue>Click here to open video in lightbox then <br />
Select size at top and resolution at bottom</font></a>
</div>
<div class="noshowGallery">
<a href="http://www.photosbyat.com/keyword/bird_videos#!i=2106999991&k=JvfLSDL&lb=1&s=A">
<font color=blue>Click here to open video in lightbox then <br />
Select size at top and resolution at bottom</font></a>
</div>
</html>

CSS

Code:

#lightBoxCaption .noshowGallery,
#lightBoxCaption .noshowKeyword,
.keywordPage .noshowKeyword,
.galleryPage .noshowGallery {display: none;}

ChancyRat · Oct-03-2012, 02:33 PM #27

I also just stumbled onto this change. Now that the videos look more like Youtube's format, do they play on things like Blackberries? (Non-Apple)?

Peter · Oct-07-2012, 04:00 PM #28

Just checked out my videos. What a bunch of bullsh*t. Why didn't SM tell us this change was coming? My videos look horrible! Talk about downgrading a service. Won't be renewing my account with a company that, without consulting clients, makes changes that impacts original expectations of quality service. Bad move SM.

smurfy · Oct-07-2012, 07:47 PM #29

It would really be appreciated if someone from Smugmug would chime in here with some sort of 'easy to explain to clients' solution, or better yet, put it back the way it was. Thousands of customers of SM shouldn't be made to feel like they have to find some convoluted workaround for clients to see a slideshow of decent quality in a password protected gallery.

It's October, and there must be thousands of us posting wedding video slideshows for our clients' first viewing experience of their images. That first experience is horrible at the moment, and making photographers who use SM look completely incompetent. I wish I understood code and could write it, but can't. Although this is SM's problem, they have made it mine by neglecting to either put the video view back the way it was, or fix the 'bug' on PW galleries. I really don't appreciate whoever was responsible for this decision breaking it, and dumping the issue on me and every other SM customer who uses passwords on galleries to find a solution on their own.

When my computer acts up, I can reset it to a date in the past, and then it acts like it used to. Can't the team at SM do the same for video playing? Leaving it broken for weeks now on all password protected galleries is unacceptable.

rainforest1155 · Oct-08-2012, 01:42 AM #30

Please be assured that the issue is still being worked on. I'm very sorry for any inconvenience.


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Sep-30-2012, 09:33 AM #21
smurfy Major grins Join Date: Nov 2008 Location: Alittle north of NYC Posts: 317	I just found this out now, after sending a link to a wedding client. The video looks awful! So how do I get the fullscreen to play HD? I liked the choices of which size to play much better. At least the cruddy blurry photos could be plainly seen by visitors as low res, and they could click for a better view. This is awful awful awful. Edited to delete my frustrated sarcasm. Last edited by smurfy; Sep-30-2012 at 10:17 AM.

Oct-01-2012, 01:44 AM #22
rainforest1155 with a Heroes touch Join Date: Jun 2004 Location: Leipzig, Germany Posts: 4,277	Check if your videos are in a password protected gallery. There's currently an issue where for such galleries, the size option for videos in the video player isn't showing. As a temporary workaround, you could get the lightbox link from the share button > get a link > gallery links tab. In lightbox, there should be still size options at the top of the page. If you still have an issue or your gallery isn't password protected, write us at the HelpDesk. __________________ Sebastian SmugMug Support Hero look on the bright side http://www.SebastianHosche.com

Oct-01-2012, 02:04 PM #23
smurfy Major grins Join Date: Nov 2008 Location: Alittle north of NYC Posts: 317	Yes, it's a password protected wedding that was held on 9/15. Thank you for the suggestion, but I can't share a link with the two hundred or so guests who have the web address to view photos printed on little engagement photo cards that the bride and groom gave to them. Perhaps I can share it with the couple, but that's about it. Either way, I already send them one link prior to being aware of the problem, so the damage is done. I did write the help desk yesterday, and two heroes did their best to assist. But neither mentioned the bug with password protected galleries, so not much was accomplished despite their best efforts. This was an inadequately tested release that your subscribers were not notified about Bring the old view back, please. This current broken one is bad for business.

Oct-02-2012, 08:13 AM #24
Green_Hornet Big grins Join Date: Jun 2011 Location: Hamburg, Germany Posts: 39	Please fix the video player!!! This was the main reason for me to choose SM. I want my video to be shown at the exact pixel size rendered! That simple. - No saw-toothed downscaled version in the small viewer on the right side (when in smugmug style). - No unsharp blown-up version of the video when in fullscreen mode. The current situation is useless for me. Please fix that soon... and tell us about it! All the best, Jan __________________ View my photos at janriggert.smugmug.com Feel free to leave a comment...

Oct-03-2012, 12:39 AM #25
rainforest1155 with a Heroes touch Join Date: Jun 2004 Location: Leipzig, Germany Posts: 4,277	Hi Jan, Thanks for your feedback. See my reply to your post in the other thread for some details. __________________ Sebastian SmugMug Support Hero look on the bright side http://www.SebastianHosche.com

Oct-03-2012, 02:33 PM #27
ChancyRat Soooo Beginner Grinner Join Date: Apr 2009 Location: Oakland, CA Posts: 504	I also just stumbled onto this change. Now that the videos look more like Youtube's format, do they play on things like Blackberries? (Non-Apple)?

Oct-07-2012, 04:00 PM #28
Peter just a click away Join Date: Nov 2004 Location: British Columbia Posts: 271	Just checked out my videos. What a bunch of bullsh*t. Why didn't SM tell us this change was coming? My videos look horrible! Talk about downgrading a service. Won't be renewing my account with a company that, without consulting clients, makes changes that impacts original expectations of quality service. Bad move SM. __________________

Oct-07-2012, 07:47 PM #29
smurfy Major grins Join Date: Nov 2008 Location: Alittle north of NYC Posts: 317	Password protected galleries still lack resolution choice It would really be appreciated if someone from Smugmug would chime in here with some sort of 'easy to explain to clients' solution, or better yet, put it back the way it was. Thousands of customers of SM shouldn't be made to feel like they have to find some convoluted workaround for clients to see a slideshow of decent quality in a password protected gallery. It's October, and there must be thousands of us posting wedding video slideshows for our clients' first viewing experience of their images. That first experience is horrible at the moment, and making photographers who use SM look completely incompetent. I wish I understood code and could write it, but can't. Although this is SM's problem, they have made it mine by neglecting to either put the video view back the way it was, or fix the 'bug' on PW galleries. I really don't appreciate whoever was responsible for this decision breaking it, and dumping the issue on me and every other SM customer who uses passwords on galleries to find a solution on their own. When my computer acts up, I can reset it to a date in the past, and then it acts like it used to. Can't the team at SM do the same for video playing? Leaving it broken for weeks now on all password protected galleries is unacceptable. Last edited by smurfy; Oct-07-2012 at 08:15 PM.

Oct-08-2012, 01:42 AM #30
rainforest1155 with a Heroes touch Join Date: Jun 2004 Location: Leipzig, Germany Posts: 4,277	Please be assured that the issue is still being worked on. I'm very sorry for any inconvenience. __________________ Sebastian SmugMug Support Hero look on the bright side http://www.SebastianHosche.com


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