I keep getting logged out of smugmug and to login again and again. What's going on? Thanks, Dan.

dlplumer.smugmug.com

Originally Posted by dlplumer I keep getting logged out of smugmug and to login again and again. What's going on? Thanks, Dan. dlplumer.smugmug.com

Me too.

Sam

Hmm...

Maybe try clearing your browser cookies, close / re-open the browser and give it another shot. Also be sure you are using the 'keep me logged in' box on the login page:

http://help.smugmug.com/customer/por...arch?q=cookies

-KevinW
Support Hero

Originally Posted by TheOnlooker Hmm... Maybe try clearing your browser cookies, close / re-open the browser and give it another shot. Also be sure you are using the 'keep me logged in' box on the login page: http://help.smugmug.com/customer/por...arch?q=cookies -KevinW Support Hero

I've done all of the above and have been having this issue the past couple weeks too. I always have the correct box checked. I'm curious as to whether others are having this issue only with FireFox. I am... it's not a problem in IE. I have to log in even when going to another gallery; not every time but maybe every other time.

Originally Posted by dlplumer I keep getting logged out of smugmug and to login again and again. What's going on? Thanks, Dan. dlplumer.smugmug.com

What browser are you using? I'm curious as to whether this is happening with other FireFox users, since I have this issue too.

Please note that it's normal for SmugMug to ask you to "verify login", if you're trying to access the account settings. That's an added security feature to ensure only you as the owner can access the account settings if your browser was closed or a too much time has passed since you last verified your login.

Originally Posted by rainforest1155 Please note that it's normal for SmugMug to ask you to "verify login", if you're trying to access the account settings. That's an added security feature to ensure only you as the owner can access the account settings if your browser was closed or a too much time has passed since you last verified your login.

The logging-in issues I've been talking about are way beyond this. Like I reported, I'm having to login even when I just go to another gallery. I haven't had time to go back & forth with the Help Desk on this, but maybe I'll try now. It's a real pain having to login constantly (and when I do, a brief message always flashes in a small white box: "Cannot access account information" or something to that effect. (even while it's logging me in!)

Originally Posted by WinsomeWorks ...I'm having to login even when I just go to another gallery. ...

I get this all the time and just have to refresh the page to show logged in.

Originally Posted by Allen I get this all the time and just have to refresh the page to show logged in.

Originally Posted by WinsomeWorks The logging-in issues I've been talking about are way beyond this. Like I reported, I'm having to login even when I just go to another gallery. I haven't had time to go back & forth with the Help Desk on this, but maybe I'll try now. It's a real pain having to login constantly (and when I do, a brief message always flashes in a small white box: "Cannot access account information" or something to that effect. (even while it's logging me in!)

Same here, and its still occurring even though I reset Safari

Originally Posted by Allen I get this all the time and just have to refresh the page to show logged in.

Refreshing for me does nothing.

Please write the HelpDesk with specifics.

Same problem here with Chrome, FireFox. The issue started last time (maybe two or three weeks ago)

Same problem here using I.E and Chrome. Is there a fix for this yet?

Marios and everyone else having an issue, please write the HelpDesk with specifics, like what browser version and operating system you use and step by step details on what you do, what happens etc.

Originally Posted by rainforest1155 Marios and everyone else having an issue, please write the HelpDesk with specifics, like what browser version and operating system you use and step by step details on what you do, what happens etc.

Sorry but happy to hear others are having the same problem. Tired of being told that it must be something I have done.

I am having the same issue. Happens with Safari and Firefox. I have emailed support who told me to ==> reset the browsers, cleared cache, cleared cookies, cleared history. None of that helps.

It was working fine a week ago.

Now I am logged out randomly. Sometimes when I close the browser, sometimes when the browser has been left open but I have not been to the page in a while.

Hope someone finds a solution. :-) It is really a PITA!

Originally Posted by Dave17 Sorry but happy to hear others are having the same problem. Tired of being told that it must be something I have done. I am having the same issue. Happens with Safari and Firefox. I have emailed support who told me to ==> reset the browsers, cleared cache, cleared cookies, cleared history. None of that helps. It was working fine a week ago. Now I am logged out randomly. Sometimes when I close the browser, sometimes when the browser has been left open but I have not been to the page in a while. Hope someone finds a solution. :-) It is really a PITA!

Same here exactly

It looks like the problem may be related to an older version of the Jfriend stretchy homepage slideshow code. I was able to resolve this for Marios by installing the latest version of that slideshow code (v 1.2.0) which you can get here. Once I installed that newer slideshow code, the login problem cleared up. I noticed that most of the other folks posting to this thread do indeed have older versions of that slideshow code installed, so give that a shot! Hope this helps!

I'm having this problem on both my android phone, and home computer. Computer uses firefox, and phone uses....something else. Not sure what.

No stretchy slideshow on my site, for what it's worth.

Originally Posted by rnrjosh It looks like the problem may be related to an older version of the Jfriend stretchy homepage slideshow code. I was able to resolve this for Marios by installing the latest version of that slideshow code (v 1.2.0) which you can get here. Once I installed that newer slideshow code, the login problem cleared up. I noticed that most of the other folks posting to this thread do indeed have older versions of that slideshow code installed, so give that a shot! Hope this helps!

That sounds very unlikely that this has to do with the JFreind HTML5 slideshow v1.1 vs v1.2. The only thing that changed in the slideshow from v1.1 to v1.2 is support for CSS3 transitions in IE10 and v1.1 has been out for over a year with no instances of this problem.

The slideshow does nothing with the login cookie (or any cookies for the matter). The slideshow does use the SM API to fetch the images from a gallery so if this has anything to do with the presence of the slideshow, then I'm guessing that SM changed something in how use of the API affects login cookies.

Originally Posted by rainforest1155 Marios and everyone else having an issue, please write the HelpDesk with specifics, like what browser version and operating system you use and step by step details on what you do, what happens etc.

One possible thing for you to check on is if something has changed in the interaction between use of the SM API on a site and the user's login cookie. If this has anything to do with the JFriend HTML5 slideshow, then that is my best guess. The slideshow hasn't changed on these people's sites, but perhaps the SM API's interaction with a user's login cookie has changed recently.

And, a useful test would be to see if you stay logged in as long as you don't go to a page where the API is being used (like the JFriend HTML5 slideshow).