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Support SmugMug Video Support Video showing horizontal instead of vertical

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Old Aug-16-2012, 06:13 PM
#1
Souwalker is offline Souwalker OP
Major grins
Video showing horizontal instead of vertical
Hi

My wife filmed my daugther open mic day with her iPhone vertically (in Portrait). Posted on FB and all was good.

I, on the other hand, uploaded the same video onto my SM gallery and the video was displayed and played horizontally (Landscape). No clues why this would happen unless the video size was too long to play correctly?

Any clues for a resolution? Would like to share that video to her Grandma and other family overseas.

Thanks
Pat
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Last edited by Souwalker; Aug-16-2012 at 06:26 PM.
Old Aug-17-2012, 04:30 PM
#2
richW is offline richW
SmugMug Support Hero
richW's Avatar
Quote:
Originally Posted by Souwalker View Post
Hi

My wife filmed my daugther open mic day with her iPhone vertically (in Portrait). Posted on FB and all was good.

I, on the other hand, uploaded the same video onto my SM gallery and the video was displayed and played horizontally (Landscape). No clues why this would happen unless the video size was too long to play correctly?

Any clues for a resolution? Would like to share that video to her Grandma and other family overseas.

Thanks
Pat
Could you send a link to the video to the Help Desk and we'll have one of the video experts take a look for you. http://help.smugmug.com/customer/portal/emails/new
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Old Aug-17-2012, 09:35 PM
#3
Souwalker is offline Souwalker OP
Major grins
Quote:
Originally Posted by richW View Post
Could you send a link to the video to the Help Desk and we'll have one of the video experts take a look for you. http://help.smugmug.com/customer/portal/emails/new
I deleted it. But I can re-upload. It's about 270mb
Pat
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Old Aug-18-2012, 08:30 AM
#4
richW is offline richW
SmugMug Support Hero
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Quote:
Originally Posted by Souwalker View Post
I deleted it. But I can re-upload. It's about 270mb
Pat
If you could, that would be nice. I would like one of the video guys to see what's happening for you. I did check with one of my own portrait videos and it displays properly. So, I'm at a loss what's going on. :(
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Old Aug-20-2012, 05:46 PM
#5
Souwalker is offline Souwalker OP
Major grins
Strange. Last night I re-uploaded the video in question to send the link to you to check and the orientation is correct. Weird.

Many thanks & Rgds
Pat
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