spacer.gif instead of image

timspixtimspix Registered Users Posts: 3 Beginner grinner
edited May 17, 2016 in Bug Reporting
timspix.us
I'm trying out the password protected download button - using Safari it seems to work fine ...
Using Chrome on an iMac running Yosemite - the password is validated - but instead of the image file I am served a "spacer.gif" file.

1) Open site
2) Browse to gallery
3) Select image
4) click "download" button
5) password prompt - enter password - password is validated and "success" is shown in a splash box
6) file that downloads is called "spacer.gif"

http://www.timspix.us/Volleyball/Gamecock-Volleyball/2014-10-19-USC-vs-Texas-AM/

timspix58@gmail.com
astronut58@live.com

Comments

  • timspixtimspix Registered Users Posts: 3 Beginner grinner
    edited July 31, 2015
    update to spacer.gif
    OK ... after a full clearing of all browser data / caches / stored passwords ...

    Chrome was able to download the actual images from the password protected gallery.

    Timspixne_nau.gif
  • NimaiNimai Registered Users Posts: 564 Major grins
    edited February 11, 2016
    This is happening to a customer of mine, and it happens for me too. It's worked great in the past.
    I have my gallery set to watermark, and allow up to X3 Large. I have Downloads enabled and a Download Password set.
    When I test using a private browsing window in Chrome, Firefox, and Safari, I attempt to Download, enter the password, and I get spacer.gif - every time, every browser.

    I'm contacting support, and will follow up here if we find a solution.
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited February 12, 2016
    Hi Nimai,
    Is the photo collected from a different gallery? If the original gallery has also a download password set, the download arrow below a collected photo may not work. That's a known issue due to a conflict of security settings. You should be able to work around the issue by removing the download password on the original gallery.
    If that's not it, I'm sure the HelpDesk can troubleshoot this for you.
    Sebastian
    SmugMug Support Hero
  • NimaiNimai Registered Users Posts: 564 Major grins
    edited February 12, 2016
    Thanks for the thoughts! It wasn't a collected image or a "smart gallery". Plain ol' gallery.

    BUT - Turns out it was actually a known bug, and they were already busily working on it! I was told it should be fixed today (although I just tested and it's not fixed just yet).
  • leftquarkleftquark Registered Users, Retired Mod Posts: 3,784 Many Grins
    edited February 17, 2016
    Should be fixed now!
    dGrin Afficionado
    Former SmugMug Product Team
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • lenkalandlenkaland Registered Users Posts: 4 Beginner grinner
    edited May 5, 2016
    Help! This is happening with multiple clients from multiple galleries. Many different galleries, different computers... they're all saying the same thing. And it's really messing me up. I am taking off all of the passwords in the hopes they can access images.
  • leftquarkleftquark Registered Users, Retired Mod Posts: 3,784 Many Grins
    edited May 5, 2016
    Please email the heroes at help@smugmug.com and we can diagnose this immediately for you guys.
    This shouldn't be happening and we'd love to solve it for you!
    dGrin Afficionado
    Former SmugMug Product Team
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • NimaiNimai Registered Users Posts: 564 Major grins
    edited May 17, 2016
    I'll email, but I had a report from a client as well. After a bit of back and forth where I say, "It's working" and they say, "It's not", I figured out that the Download button on the thumbnails is working, but not on the larger image after you click a thumbnail. I'll let help know, and I'm sure it will be fixed soon.
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