Link to Digital Download

RogersDARogersDA Registered Users Posts: 3,502 Major grins
edited January 22, 2008 in SmugMug Pro Sales Support
Sold a digital download, but customer email says they can't find the link to get the download
I went to your website and purchased a hi-res image of the new patent office (lo-res attached). I would now like to download it, but I’m having trouble getting back to the page where I can do that. Could someone either call me or send me the image?
Thanks!

Can someone from Smugmug provide me a link that I can use to email her?

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 22, 2008
    Hi, it's in the order email we sent them the moment the order was made - and I just sent it again, to your customer. Please email our Support Heroes at the help desk if your customer isn't receiving our emails, thanks! It's order #492761.
  • RogersDARogersDA Registered Users Posts: 3,502 Major grins
    edited January 22, 2008
    Andy wrote:
    Hi, it's in the order email we sent them the moment the order was made - and I just sent it again, to your customer. Please email our Support Heroes at the help desk if your customer isn't receiving our emails, thanks! It's order #492761.

    Thanks, Andy. thumb.gif

    I just sent her an email to see if she got the emails.
  • RogersDARogersDA Registered Users Posts: 3,502 Major grins
    edited January 22, 2008
    RogersDA wrote:
    Thanks, Andy. thumb.gif

    I just sent her an email to see if she got the emails.

    All o.k. now. Thanks again, Andy
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