FAQtoid

kerrdogz · Mar-14-2011, 07:01 PM #1

Guys,

I'm posting this because I didn't see it in the first couple of pages of bugs. The gallery or totals stats are not working.

Give us your site name www.lightandsandstudios.com
Describe the problem - Stats are not working (several days)
List the steps to replicate and recreate the problem

Check gallery stats (reporting VERY low numbers

Provide links to your galleries, photos, etc so we can look
http://www.lightandsandstudios.com/P...16171335_W5jrk
http://www.lightandsandstudios.com/P...16112734_uXc3W
http://www.lightandsandstudios.com/P...16067378_XMkkq
Let us know your system, and browser and version (e.g., Firefox 3, on Windows
All browsers on a windows 7 machine.

Stats are important to me as I do market analysis and cross reference between GA and SM stats.

Also the radio buttons that allowing the parsing of photos and videos is broken.

Can you advise when this will be fixed

Thanks Kerry

Andy · Mar-14-2011, 07:08 PM #2

we've fixed some stuff tonight - and all should be well within a day or so on your site, thanks for your patience.

kerrdogz · Mar-15-2011, 08:16 PM #3

Thamks Andy!

WinsomeWorks · Mar-24-2011, 04:54 PM #4

My stats still don't show correctly at all. Just looked at galleries I know have been viewed recently, and there's no Gallery Trends, no Gallery Details, and no Photo Trends at all, even after it's no longer loading (says "Done" at the bottom... just no gallery data at all; only the site-wide data. )

ViperPhotos · Mar-24-2011, 07:30 PM #5

Same here. When I go to the statistics page and click the 'TODAY' link. The screen does not change. If I click the POPULARITY tab the screen below goes blank and no stats appear.

ViperPhotos

docwalker · Mar-24-2011, 09:32 PM #6

Sorry for the trouble. We did have a temporary issue with the stats earlier that should now be fixed. Let us know if you still have trouble.

Toxic Coolaid · Apr-05-2011, 05:34 PM #7

Quote:

Originally Posted by docwalker

Sorry for the trouble. We did have a temporary issue with the stats earlier that should now be fixed. Let us know if you still have trouble.

my stats work very seldom. if i choose popularity the screen quickly says laoding...but no change. Every once on a while the stats work fine. I can usually go to a gallery and look at it's stats just fine. But I'd like to compare gallery traffic by looking at all galleries at one time. Hopefully the Doc can help me out too.

docwalker · Apr-07-2011, 05:14 AM #8

I wish that I could "fix" it. But I am not a programmer. I document and report the bugs to the programmers so that they can fix them. I do know that we are working on some issues with the stats. Hopefully we can get this fixed soon.


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Mar-14-2011, 07:01 PM #1
kerrdogz ^OP Beginner grinner Join Date: Sep 2010 Location: Lighting Posts: 5	Stats not working Guys, I'm posting this because I didn't see it in the first couple of pages of bugs. The gallery or totals stats are not working. Give us your site name www.lightandsandstudios.com Describe the problem - Stats are not working (several days) List the steps to replicate and recreate the problem Check gallery stats (reporting VERY low numbers Provide links to your galleries, photos, etc so we can look http://www.lightandsandstudios.com/P...16171335_W5jrk http://www.lightandsandstudios.com/P...16112734_uXc3W http://www.lightandsandstudios.com/P...16067378_XMkkq Let us know your system, and browser and version (e.g., Firefox 3, on Windows All browsers on a windows 7 machine. Stats are important to me as I do market analysis and cross reference between GA and SM stats. Also the radio buttons that allowing the parsing of photos and videos is broken. Can you advise when this will be fixed Thanks Kerry

Mar-14-2011, 07:08 PM #2
Andy panasonikon Join Date: Dec 2003 Location: New York Posts: 59,971	we've fixed some stuff tonight - and all should be well within a day or so on your site, thanks for your patience. __________________ Andy Moon River Photography • Workshops • Google+ • Facebook • Twitter

Mar-15-2011, 08:16 PM #3
kerrdogz ^OP Beginner grinner Join Date: Sep 2010 Location: Lighting Posts: 5	Thamks Andy!

Mar-24-2011, 04:54 PM #4
WinsomeWorks Keep Thou my Feet Join Date: Mar 2008 Location: Quakertown, Pennsylvania Posts: 1,599	My stats still don't show correctly at all. Just looked at galleries I know have been viewed recently, and there's no Gallery Trends, no Gallery Details, and no Photo Trends at all, even after it's no longer loading (says "Done" at the bottom... just no gallery data at all; only the site-wide data. ) __________________ Anna Lisa Yoder's Images - http://winsomeworks.com or http://annalisa.smugmug.com Scribbles at: http://winsomeworks.blogspot.com ... Handmade Photo Notecards http://winsomeworks.etsy.com My Folk Music Group (some free mp3s!) http://daybreakfolk.com

Mar-24-2011, 07:30 PM #5
ViperPhotos Mike at ViperPhotos Join Date: Jun 2009 Location: Arizona Posts: 8	Same here. When I go to the statistics page and click the 'TODAY' link. The screen does not change. If I click the POPULARITY tab the screen below goes blank and no stats appear. ViperPhotos

Mar-24-2011, 09:32 PM #6
docwalker SmugMug Hero Join Date: Sep 2005 Location: Virginia Posts: 2,351	Sorry for the trouble. We did have a temporary issue with the stats earlier that should now be fixed. Let us know if you still have trouble. __________________ If you need more help email us on the help desk here: http://help.smugmug.com Please do not PM me about help issues. About.me

Apr-07-2011, 05:14 AM #8
docwalker SmugMug Hero Join Date: Sep 2005 Location: Virginia Posts: 2,351	I wish that I could "fix" it. But I am not a programmer. I document and report the bugs to the programmers so that they can fix them. I do know that we are working on some issues with the stats. Hopefully we can get this fixed soon. __________________ If you need more help email us on the help desk here: http://help.smugmug.com Please do not PM me about help issues. About.me


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