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Support SmugMug Support Bug Reporting Arrange tool not seeming to be working

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Old Jun-16-2012, 02:55 AM
#1
capturingimages is offline capturingimages OP
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Arrange tool not seeming to be working
The arrange tool isn't currently working on my site.

I have galleries sorted by filenames, A-Z order, and when I clicked on Tools > Arrange, a following screen asks if I want to arrange the gallery manually, which has never appeared previously, and then when I click 'yes', I am just taken back to my main bio screen, instead of to the arranging screen as normally happens.

Is there a current bug with this?

Thanks.
Old Jun-16-2012, 03:17 AM
#2
rainforest1155 is offline rainforest1155
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I've reported this to our QA team earlier. For the time being, go to the gallery settings and set 'auto sort' to none. Then you should be able to use the arrange photos tool. Sorry for the extra step.
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Old Jun-16-2012, 03:18 AM
#3
capturingimages is offline capturingimages OP
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Sorry, the arranging tool has always previously overriden any sort-by-filename setting that I've had, but it's not seeming to currently do that automatically.

Thanks.


Quote:
Originally Posted by capturingimages View Post
The arrange tool isn't currently working on my site.

I have galleries sorted by filenames, A-Z order, and when I clicked on Tools > Arrange, a following screen asks if I want to arrange the gallery manually, which has never appeared previously, and then when I click 'yes', I am just taken back to my main bio screen, instead of to the arranging screen as normally happens.

Is there a current bug with this?

Thanks.
Old Jun-16-2012, 03:27 AM
#4
rainforest1155 is offline rainforest1155
with a Heroes touch
rainforest1155's Avatar
Quote:
Originally Posted by capturingimages View Post
Sorry, the arranging tool has always previously overriden any sort-by-filename setting that I've had, but it's not seeming to currently do that automatically.

Thanks.
Yes, that's a known issue. Please see my previous post - for the time being you have to manually disable auto sort in the gallery settings and then you should be able to arrange.
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Old Jun-16-2012, 05:18 AM
#5
capturingimages is offline capturingimages OP
Big grins
No worries, thanks again Sebastian.

Quote:
Originally Posted by rainforest1155 View Post
Yes, that's a known issue. Please see my previous post - for the time being you have to manually disable auto sort in the gallery settings and then you should be able to arrange.
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