LR Plugin / LR CC issue during sync

Lille Ulven · June 12, 2016

Hi

I am not certain if this is a matter only of LR CC (2015.6) or if it is something that is caused by the new plugin version (3.0.8.0) or both...so I figured I add a post here as well. This is on a MacBook Pro Mid 2015 with El Capitan 10.11.4

I tried to synchronize my galleries with the named Plugin, and while it looked at first as if everything would go normal and I actually "was allowed" to match a couple of photos from my website with my gallery, suddenly and out of the blue LR crashed. I tried re-opening and restarting the syncing process, but again LR crashed. A reboot and well attempting it all over again later lead to the exact same crash.

I certainly hope that "whoever owns the problem" will be able to fix it soon

But what I would like to see here is if others of the same configuration have the same problem or if it might be even a system-independent problem...please just don't let me be alone with this one

Thanks for your attention.

Lille Ulven

leftquark · June 12, 2016

So far I haven't had any sync'ing problems. In the Plugin Manager in LR can you scroll down to "Debugging" (under the SmugMug Plugin) and "Enable Logging". It it crashes again you can send us the log file and we can take a peak.

Lille Ulven · June 13, 2016

I will check that out later tonight, got to run now

- so expect some log in a few hours from now

Lille Ulven

Lille Ulven · June 13, 2016

OK, error reports both from the Plugin and from the OS are generated and send to the Smugmug Heroes. And now it is hoping and keeping my fingers crossed that this is an easy error to figure out.

Lille Ulven

Lille Ulven · June 15, 2016

And some more updates on this matter...(haven't heard back from the SmugMug LR heroes, but send in this update too):

And some more tests on the crash phenomenon:
1. Lightroom 2015.6 with SmugMug Plugin 3.0.7.0: same kind of crash as with the 3.0.8.0
2. Lightroom 2015.5 with SmugMug Plugin 3.0.8.0: no crash at all. (Different machine though too)

So either there is a change in the interface between Lightroom and the SmugMug Plugin that the 3.0.8.0 plugin does not serve or there is an error with Lightroom 2015.6, I suppose.

Now I got to figure out how to downgrade LR CC to do some more testing...

Lille Ulven

devbobo · June 15, 2016

Did you contact the helpdesk about this issue ? If so, do you have a ticket # ?

Thanks,

David

Lille Ulven · June 15, 2016

I did and I have. The ticket number is:#1167760

Hope it can be fixed.

Thanks, David

Best regards
Lille Ulven

devbobo · June 22, 2016

Just to confirm for anyone reading this later, the latest LR update 6.6 has performance issues on Mac which leads to slowness or crashing with our plugin.

We suggest that you rollback to 6.5.1.
https://helpx.adobe.com/lightroom/kb/roll-back-to-prior-update.html

This issue has been reported to the LR development team.

Cheers,

David

Lille Ulven · June 22, 2016

Thank you, devbobo - hope Adobe gets a fix written very soon

Best regards

Lille Ulven

adamup4 · July 8, 2016

Same Issue - Thank You
I've had the same issue with my plugin, and Lightroom crashing as you reported. Planning on rolling back to previous version for now.

adamup4 · July 9, 2016

Rollback to Lightroom 6.5.1/2015.5.1 Fixed Issue
As of today, I rolled back my version to Lightroom 6.5.1/2015.5.1 and it fixed the issue - the plugin works normally now. I am able to sync photos with my clients' favorites from their events without Lightroom crashing.

Here is the link to go to that page:
https://helpx.adobe.com/lightroom/kb/roll-back-to-prior-update.html
(previous thread had the letter "v" after the URL link, which caused a 404 error)

Note: Be sure to follow instructions closely on this page. You have to make sure you install exactly according to the steps.

leftquark · July 10, 2016

adamup4 wrote: »

(previous thread had the letter "v" after the URL link, which caused a 404 error)

I fixed the link the David posted above and removed the v ... so hopefully no more confusion!

Lille Ulven · July 26, 2016

The new Adobe Lightroom Update to 2015.6.1 described here: adobe blog seems to have fixed the sync problem. I have just tested it and it syncs smoothly as if 2015.6 never happened

LR Plugin / LR CC issue during sync

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