Originally Posted by Andy But some things take time. I wish we could wave a wand!

Thanks for the feedback! Here's to looking forward to the next big update:

Drew

Hi There,

Let's say the following happens:

1) i upload a high resolution, low quality image to smugmug for proofing purposes to a gallery that has proof-delay turned on.
2) a customer orders a 20x30 print of "photo A"
3) i get an email notification
4) i replace the file for "photo A" with new file which matches the resolution, sharpening, and quality requirements of the output size.

in step four, did i just replace the file for this specific order (and ONLY this specific order), or did i just replace the file for every instance of "photo A", including the gallery?

thanks in advance.
Kim

Say I have an image cropped as a 4x6. Someone orders an 8x10. Can I turn off their crop, make an 8x10 on my computer, upload it and it look ok?

Feature requests.
I want to be able to have the originals watermarked, and for the watermark to be something that scales to the size of the image not a fixed size thing.
My reasons are 1. say you shoot something on the road, have good internet at the hotel that night, you can upload the originals and have a backup in case your hard drive crashes, equipment stolen etc., and 2 there are times when it's preferrable for people to see the huge file so they can see the amount of detail that's in the image if they order a larger print. Surely instead of generating a duplicate of all large images with the watermark it could be done on the fly as people view them since it would be a small percentage that would view the originals compared to normal Smugmug sizes.

If you don't make that possible and i'm thinking the answer to the last guys question is once you replace a file it goes in the gallery, then change it where you have a choice for the replacement file to go in the gallery or just for the order. This way I can watermark my own originals. Then when someone orders, I correct the file, and upload for their order only, a version without the watermark.

Originally Posted by cmburns Say I have an image cropped as a 4x6. Someone orders an 8x10. Can I turn off their crop, make an 8x10 on my computer, upload it and it look ok?

Yes. Best is to NOT crop on your end. Let the customer buy an 8x10 - YOU see the crop in your orders page. You can replace the photo with new image, and then YOU can re-adjust any cropping in the orders page.

Feature requests. I want to be able to have the originals watermarked, and for the watermark to be something that scales to the size of the image not a fixed size thing. My reasons are 1. say you shoot something on the road, have good internet at the hotel that night, you can upload the originals and have a backup in case your hard drive crashes, equipment stolen etc., and 2 there are times when it's preferrable for people to see the huge file so they can see the amount of detail that's in the image if they order a larger print. Surely instead of generating a duplicate of all large images with the watermark it could be done on the fly as people view them since it would be a small percentage that would view the originals compared to normal Smugmug sizes. If you don't make that possible and i'm thinking the answer to the last guys question is once you replace a file it goes in the gallery, then change it where you have a choice for the replacement file to go in the gallery or just for the order. This way I can watermark my own originals. Then when someone orders, I correct the file, and upload for their order only, a version without the watermark.

We won't watermark the originals, sorry - we don't modify them :) And, it would ruin the printing, as we must print from the originals..

welcome!

Originally Posted by Andy Yes. Best is to NOT crop on your end. Let the customer buy an 8x10 - YOU see the crop in your orders page. You can replace the photo with new image, and then YOU can re-adjust any cropping in the orders page. We won't watermark the originals, sorry - we don't modify them :) And, it would ruin the printing, as we must print from the originals.. welcome!

hello andy,

you've responded to the last post but skipped over my question. can you please take a crack at it?

thanks

Originally Posted by belf hello andy, you've responded to the last post but skipped over my question. can you please take a crack at it? thanks

for those reading this thread in the future, i got the answer after sending an email to help@smugmug.com. the answer i got from smugmug (anne) was:

"In step 4, using the "replace photo" tool, you're actually permanently
replacing that image on your SmugMug site. So, all future orders will
involve that newly replaced image, not the old low-quality image."

Originally Posted by belf for those reading this thread in the future, i got the answer after sending an email to help@smugmug.com. the answer i got from smugmug (anne) was: "In step 4, using the "replace photo" tool, you're actually permanently replacing that image on your SmugMug site. So, all future orders will involve that newly replaced image, not the old low-quality image."

Yes - sorry about that In your step four above, when replacing a photo, you are permanently replacing it on SmugMug.

Andy,
I had a customer order 35 pics from the same gallery. I would like to workflow these and then upload them all at once. Is this possible, or do I have to do it one at time?

Thanks
Barry
www.lawsonimages.com

Originally Posted by alixmiles Andy, I had a customer order 35 pics from the same gallery. I would like to workflow these and then upload them all at once. Is this possible, or do I have to do it one at time? Thanks Barry www.lawsonimages.com

I'm sorry, there is no bulk replace. I wish I had a better answer for you.

Originally Posted by Andy I'm sorry, there is no bulk replace. I wish I had a better answer for you.

Thanks for the quick reply.
Barry

Originally Posted by alixmiles Thanks for the quick reply. Barry

This is where self fulfillment would be handy.

This would be a great feature. I have a couple hundred pictures ordered from a wedding. I am spending most of my day today replacing each picture one at a time and my internet seems to be hanging up every now and then...There is no way I will finish today. It feels like such a waste of valuable time. I normally bulk upload with star explorer...maybe someone on this great forum can create an application to bulk replace? I challenge you :)

Just wanted to throw my name in there as someone else requesting this feature.

Tina

Originally Posted by T4Tots This would be a great feature. I have a couple hundred pictures ordered from a wedding. I am spending most of my day today replacing each picture one at a time and my internet seems to be hanging up every now and then...There is no way I will finish today. It feels like such a waste of valuable time. I normally bulk upload with star explorer...maybe someone on this great forum can create an application to bulk replace? I challenge you :) Just wanted to throw my name in there as someone else requesting this feature. Tina

Dev's adding Replace to the API so that hopefully, some SmugHackers will create some cool replace Apps - maybe part of SmugBrowser, or StarExplorer, etc

Originally Posted by T4Tots I am spending most of my day today replacing each picture one at a time and my internet seems to be hanging up every now and then... It feels like such a waste of valuable time....maybe someone on this great forum can create an application to bulk replace? I challenge you :) Tina

Tina, I know EXACTLY how you feel. What is otherwise an awesome system (proof delay) and in what only takes minutes to process (a file TO replace) takes hours to individually upload any number of files.

I know they are working on it...and I see that Andy has replied that they are making some tweaks to open the door...but I hope they come through with something soon. I have a few more weddings coming up...and just finished three in a row...and really fear an onslaught of orders that could ruin my day!

Drew

I have a few more weddings coming up...and just finished three in a row...and really fear an onslaught of orders that could ruin my day! Drew

Absolutely! That is my day today. Another 110 prints were ordered this morning and it is taking 3 minutes per picture to upload for some not so normal ungodly reason (cable modem). That's 330 minutes if I don't leave the computer for a minute.

Andy...Thanks so much for the quick response!! I would love for Nikolai to jump in and add it to star explorer (which already saves me an amazing amount of time)

T

Originally Posted by T4Tots Absolutely! That is my day today. Another 110 prints were ordered this morning and it is taking 3 minutes per picture to upload for some not so normal ungodly reason (cable modem). That's 330 minutes if I don't leave the computer for a minute. T

Part of my problem with the system could be fixed with what I think should be pretty easy fixes. Like once you get to the browse dialiog screen...if it simply indicated what the file name is that I am looking for. The way I do is that while one picture is uploading, I am working on the next picture in Photoshop. Of course, the upload takes most of the time, out of 5 pictures, invariably, I have to cancel, go look at the one I am needing to find, and then go back to the replace screen. Also, if we had the file name in the proof delay email, it would be very help in preparing to do the edits...so that we don't have to wait for the screen to draw out between clicks to know what is next, etc.

Drew

Originally Posted by lokerd Also, if we had the file name in the proof delay email, it would be very help in preparing to do the edits... Drew

I would love to have the img numbers in the email as a list for editing because I print the order and it takes up a ton of paper (I print without the images, but there is still a blank space there that takes up room).

I just noticed today that I had two different orders from 6-22 that I never recieved my proof-delay email about so I had no idea untill I noticed my profit had gone up in the control panel. Luckily I had proof delay set to 5 days, so I still had time to replace them and send them off to print. I had an order on 6-20 from the same set of galleries that I did get my email notification from. I checked the spam folder of my email to see if it got filtered out (not that it should if I just got the one from 6-20) but there was nothing in there either. The order numbers were 325529 and 325590.

Originally Posted by Elysium I just noticed today that I had two different orders from 6-22 that I never recieved my proof-delay email about so I had no idea untill I noticed my profit had gone up in the control panel. Luckily I had proof delay set to 5 days, so I still had time to replace them and send them off to print. I had an order on 6-20 from the same set of galleries that I did get my email notification from. I checked the spam folder of my email to see if it got filtered out (not that it should if I just got the one from 6-20) but there was nothing in there either. The order numbers were 325529 and 325590.

Hi, who is your email provider please, so we can check on it? Check to see btw, if your email provider is blocking mails from SmugMug for some reason - it's happened before.

Also, silly question, but did you check your spam folder?

Originally Posted by Andy Hi, who is your email provider please, so we can check on it? Check to see btw, if your email provider is blocking mails from SmugMug for some reason - it's happened before. Also, silly question, but did you check your spam folder?

It's Gmail, and as I stated, there is nothing from smugmug in the spam folder.

I had just recieved a notification a few days ago on an order, so it would seem strange that all of a sudden gmail would start blocking it or putting it in the spam folder.