clients having trouble viewing galleries

MomentmakerMomentmaker Registered Users Posts: 32 Big grins
edited May 29, 2009 in SmugMug Support
I have my clients set up under "Investment" then "Client Proofs". One of my clients says that her family (two sisters) cannot get into the gallery. They point to "client proofs" and there is a blank box that appears (instead of a box with different family sessions listed). How can this happen?? Can someone help me?
www.hollybrowder.com

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 29, 2009
    It's rare, but it can happen if they have images blocked, security software blocking sites like SmugMug. Find out more, where are they browsing from, what type of computer, what browser and version?

    Best is to have them write us at our help desk, and let our Heroes handle it for you :D
    Andy

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  • MomentmakerMomentmaker Registered Users Posts: 32 Big grins
    edited May 29, 2009
    Clients cannot access
    I have my clients set up under "Investment" then "Client Proofs". One of my clients says that her family (two sisters) cannot get into the gallery. They point to "client proofs" and there is a blank box that appears (instead of a box with different family sessions listed). How can this happen?? Can someone help me?
    www.hollybrowder.com
    user_online.gifedit.gif
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