Photos not appearing in Galleries

BGGlider · April 14, 2009

I haven't had this problem personally, but two clients have recently reported issues in viewing photos in my galleries. They've said that they were able to view them fine once, but when they go back to view them in the same galleries the photos do not appear. One client's browser is saffari (what I use). Can you help me figure out what the glitch could be? The issues were with these two galleries:

http://doreanphotography.smugmug.com/gallery/7835738_ghzGR#507696624_SDweK

http://doreanphotography.smugmug.com/gallery/7860545_tXWf6#509544899_c4ory

Thank you,
Carrie

Wendee · April 14, 2009

Hi Carrie,

The problem here is most likely Safari. It hasn't been playing well with other's since Apple's last update; lots of sites are having problems, including SmugMug.

You can suggest clearing cookies and cache...

http://www.smugmug.com/gallery/3232630

Clearing your cache in Safari is pretty easy. Just click on Safari and then select the Empty Cache... option.

http://www.smugmug.com/gallery/3232625

To clear your cookies, click on the Safari menu and select Preferences. There will be a window pop up. Select the Security tab. Then click on the Show Cookies button. You will probably have a lot of cookies from other sites. Type smugmug (in lower case) in the search bar at the top. Then select the cookies you want to remove and click on the Remove button at the bottom.

...but if that doesn't help, your best bet is to use Firefox. I realize that may not be an appealing alternative, but for now it's the best we've got. We're told that Apple will fix this issue in an upcoming release, but until they do we can only be patient and use Firefox instead.

Don, our CEO, just blogged about this:
http://blogs.smugmug.com/don/2009/03/26/nasty-safari-bug-not-fixed-since-december/

I hope this helps, Carrie. Holler if you need anything else.

~Wendee
Support Hero

Photos not appearing in Galleries

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