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Is SmugMug down?

debsactionshotsdebsactionshots Registered Users Posts: 21 Big grins
edited May 15, 2009 in SmugMug Support
I can't get there...
Deborah Mundorff
www.wellshoot.com

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    BeachBillBeachBill Registered Users Posts: 1,311 Major grins
    edited May 15, 2009
    Standard Thursday night maintenance window is going on right now....

    http://www.dgrin.com/showpost.php?p=1111421&postcount=79

    However the error that is coming up is somewhat disconcerting:

    Internal Server Error - Read

    The server encountered an internal error or misconfiguration and was unable to complete your request.
    Reference #3.95a602cc.1242371471.5ab5eb
    Bill Gerrard Photography - Facebook - Interview - SmugRoom: Useful Tools for SmugMug
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    cjyphotocjyphoto Registered Users Posts: 195 Major grins
    edited May 15, 2009
    What happened to the explanation as to what is going on?ne_nau.gif
    My Pictures : My Gear
    I Reject Your Reality And Substitute My Own - Adam Savage
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    DrDavidDrDavid Registered Users Posts: 1,292 Major grins
    edited May 15, 2009
    They announced it would be down tonight. What's the problem?

    David
    Smugization Central (WolfSnap.com)
    Twitter: @WolfSnap
    Facebook: http://www.facebook.com/WolfSnapDesigns

    SmugMug & Wordpress Customization - WolfSnap.com | Custom Domains
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    cjyphotocjyphoto Registered Users Posts: 195 Major grins
    edited May 15, 2009
    There is usually an explanation page. Today. Nothing! That is the problem.
    My Pictures : My Gear
    I Reject Your Reality And Substitute My Own - Adam Savage
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    FuronoFurono Registered Users Posts: 119 Major grins
    edited May 15, 2009
    Problem is that it just shows some crazy server error instead of a message. Not very professional and they have done this before many times. It can be redirected to a message.rolleyes1.gif Not to mention that it has been going down the last few months a lot and everytime I'm in the middle of an upload....

    DrDavid wrote:
    They announced it would be down tonight. What's the problem?

    David

    Internal Server Error - Read
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Reference #3.9f5f713d.1242373497.724a994
    Steve Nelson
    Tour Leader - DPRK
    Uri Tours
    SmugMug - photos.japanphotos.jp
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    DrDavidDrDavid Registered Users Posts: 1,292 Major grins
    edited May 15, 2009
    I assume they're reconfiguring Apache. Sometimes it's not always easy to redirect to a nice error message. Personally, I'd rather strange apache error's and get SM up sooner vs. pretty errors and have it take longer.

    Just my opinion though.

    David
    Smugization Central (WolfSnap.com)
    Twitter: @WolfSnap
    Facebook: http://www.facebook.com/WolfSnapDesigns

    SmugMug & Wordpress Customization - WolfSnap.com | Custom Domains
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    Glory2Jesus4PhotographyGlory2Jesus4Photography Registered Users Posts: 190 Major grins
    edited May 15, 2009
    Even though we may know about the service it is still scary to see the
    Internal Server Error - Read

    The server encountered an internal error or misconfiguration and was unable to complete your request. Reference #3.2555434d.1242373718.27213d


    It is the first time in over two years I have ever seen any thing like this.
    I know my spelling and grammar are poor some times my spell check says "I got nothing
    for you" and there/ their is no grammar check yet so please forgive me Jesus did.
    My Web site:
    http://Glory2Jesus4Photography.smugmug.com/
    My blog: http://glory2jesus4photography.blogspot.com/
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    DrDavidDrDavid Registered Users Posts: 1,292 Major grins
    edited May 15, 2009
    You do enough apache work, you'll see it. It's no big deal. It means something is broken, but, that's kinda by design... Like when you get your car fixed; you need to take it apart to fix it. Technically it's "broken"--but, it's necessary to break it to fix it.

    David
    Smugization Central (WolfSnap.com)
    Twitter: @WolfSnap
    Facebook: http://www.facebook.com/WolfSnapDesigns

    SmugMug & Wordpress Customization - WolfSnap.com | Custom Domains
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    FuronoFurono Registered Users Posts: 119 Major grins
    edited May 15, 2009
    Sorry, I don't have these issues with any other site I use.
    DrDavid wrote:
    I assume they're reconfiguring Apache. Sometimes it's not always easy to redirect to a nice error message. Personally, I'd rather strange apache error's and get SM up sooner vs. pretty errors and have it take longer.

    Just my opinion though.

    David
    Steve Nelson
    Tour Leader - DPRK
    Uri Tours
    SmugMug - photos.japanphotos.jp
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    DrDavidDrDavid Registered Users Posts: 1,292 Major grins
    edited May 15, 2009
    Furono wrote:
    Sorry, I don't have these issues with any other site I use.
    Just probably not as addicted to the other sites and don't notice it :D
    Smugization Central (WolfSnap.com)
    Twitter: @WolfSnap
    Facebook: http://www.facebook.com/WolfSnapDesigns

    SmugMug & Wordpress Customization - WolfSnap.com | Custom Domains
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    devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited May 15, 2009
    The ops guys have been replacing some load balancers that's why the usual screens wouldn't have been accessible.
    David Parry
    SmugMug API Developer
    My Photos
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    devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited May 15, 2009
    maintenance is finished for the night, thanks for your patience :)
    David Parry
    SmugMug API Developer
    My Photos
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    l4pil4pi Registered Users Posts: 57 Big grins
    edited May 15, 2009
    devbobo wrote:
    maintenance is finished for the night, thanks for your patience :)

    Not sure what you guys did last night but I'm loading faster than I have in months on this end. thumb.gif
    http://jamesgregory.smugmug.com
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    SpreebotSpreebot Registered Users Posts: 37 Big grins
    edited May 15, 2009
    No, thank-you for your hard work and dedication. I realize how much you guys work at this and I am thankful that there is a team out there doing the hard work for me. The work that my brain can't even begin to wrap around.

    I appreciate the time it takes you all to do maintenance and I realize that these down times only result in a greater product...I only wish others could see that. I promise I will work around scheduled maintenance, if in return I see changes...which have absolutely been made.

    Kudos..and if there are other talking about how the other sites are better, then they probably settle for less. Good riddance to them, they surely have no need for such a superior product anyway.

    oh if only one could see how much traffic SM sees in one day..and how many noobs they are just as patient with the first question as they are with the last one.

    THanks again super heros...you truly live up to your name!
    devbobo wrote:
    maintenance is finished for the night, thanks for your patience :)
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