Smugmug Gallery Style Malfunctioning

VLWINN · August 6, 2009

Hello all, I have a slight problem with the Smugmug gallery style on the majority of my galleries on my website. :scratch Is this a bug or is it something that I may have done?

I need help fast!!! My website is www.aboveallgallery.com (try a gallery in Events > Non-Profit Organizations to see what I'm talking about). It isn't loading properly...

I've changed the gallery settings on my featured galleries until the problem is resolved. Any help is greatly appreciated.:thumb

Andy · August 6, 2009

Can you tell us specifically and exactly what 'malfunctioning' means? I see this:

http://img.skitch.com/20090807-t3bt5nid637hebmyndx5ihiwi2.jpg

Also, what browser/version and Operating System are you using?

VLWINN · August 6, 2009

Andy wrote:

Can you tell us specifically and exactly what 'malfunctioning' means? I see this:

http://img.skitch.com/20090807-t3bt5nid637hebmyndx5ihiwi2.jpg

Also, what browser/version and Operating System are you using?

Well, I'm using IE8 and XP, Vista. The image that you have isn't what I see. I'm don't get the pages and cannot get past the first image.

VLWINN · August 7, 2009

Andy wrote:

Can you tell us specifically and exactly what 'malfunctioning' means? I see this:

http://img.skitch.com/20090807-t3bt5nid637hebmyndx5ihiwi2.jpg

Also, what browser/version and Operating System are you using?

Also, two of my clients contacted me regarding the same issue. Malfunctioning means that it's not working like it was earlier. Additional pages are not showing and we are not able to go to the next image, whether by clicking on the images or by trying to click on the > to go to the next images.

VLWINN · August 7, 2009

I'm getting an error on the page in one of my galleries that is set to this style:

Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; FunWebProducts; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; ImageShack Toolbar 3.0.8; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; InfoPath.2)
Timestamp: Fri, 7 Aug 2009 04:23:26 UTC

Message: Object doesn't support this property or method
Line: 60
Char: 52
Code: 0
URI: http://www.aboveallgallery.com/include/js/gallery_ajax-min-20090507232104.js

Message: Object doesn't support this property or method
Line: 59
Char: 104
Code: 0
URI: http://www.aboveallgallery.com/include/js/gallery_ajax-min-20090507232104.js

Andy · August 7, 2009

Try clearing your browser cache, closing and reopening the browser. I can' t make any error happen in IE8

write our Support Heroes if the problem persists, we'll help you from the help desk, with some more advanced help, okay? Thanks!

VLWINN · August 7, 2009

I figured out the problem. I had added at "Find Us on Facebook" box and link and it was causing a problem. This is the HTML that was in the custom footer boxe:

jfriend · August 7, 2009

VLWINN wrote:

I figured out the problem. I had added at "Find Us on Facebook" box and link and it was causing a problem. This is the HTML that was in the custom footer boxe:

<a href="http://www.facebook.com/pages/Above-All-Photography/118096548221?ref=nf&__a=1"><img src="http://i159.photobucket.com/albums/t151/abundantfp/5zv05tkg.gif">

It looks like you were missing the </a> at the end to close the link tag. IE is notorious for not working well when that happens.

AmyBooo · August 8, 2009

SmugMug Style
I can't get the SmugMug Style to work on my galleries anymore. It just stopped working one day. Please help! I have switched it to the traditional viewing for the time being.

www.powderphoto.com

jfriend · August 8, 2009

AmyBooo wrote:

I can't get the SmugMug Style to work on my galleries anymore. It just stopped working one day. Please help! I have switched it to the traditional viewing for the time being.

www.powderphoto.com

I'd be happy to take a look, but you'd have to give me at least one gallery that was in the Smugmug style to see what's going on.

Smugmug Gallery Style Malfunctioning

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