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Pbase Down

ZanottiZanotti Registered Users Posts: 1,411 Major grins
edited September 28, 2009 in SmugMug Support
I thought you might find it interesting that other hosting sites have their issues as well. Pbase is currently down:

661219719_8VKJi-XL.jpg



Z
It is the purpose of life that each of us strives to become actually what he is potentially. We should be obsessed with stretching towards that goal through the world we inhabit.

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    jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited September 26, 2009
    In this case, it's been down for multiple days.
    --John
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    ZanottiZanotti Registered Users Posts: 1,411 Major grins
    edited September 27, 2009
    Multi Day error:

    662268991_SmNNR-L.jpg
    It is the purpose of life that each of us strives to become actually what he is potentially. We should be obsessed with stretching towards that goal through the world we inhabit.
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    kygardenkygarden Registered Users Posts: 1,060 Major grins
    edited September 27, 2009
    Ouch...that's much worse than any SmugMug error. Just imagine what will happen if they can't recover the data too. Double ouch ouch.
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    ZanottiZanotti Registered Users Posts: 1,411 Major grins
    edited September 28, 2009
    Pbase still dead, day 4
    PBase is temporarily unavailable


    28-Sep-2009 1:01 UTC / 27-Sep-2009 21:01 EST

    We have been working nonstop to continue importing the data into the new database, and we are making good progress. While we wait for the data to import, we are going through PBase pages and making sure everything will be ready to go online when the data importing is complete. When PBase comes back online, some of you may find that some of your images do not display. This is simply because the data for those images will still be copying over to the new database. As the rest of the data comes in, those images will be fixed. We will let you know as soon as we have more news.


    26-Sep-2009 19:25 UTC / 15:25 EST

    The database recovery is still progressing nicely. While we are working through the data recovery as quickly as we can, preserving data integrity is of utmost importance. Because of this, we are copying all of the data over to a new database machine, which should improve database performance compared to the previous server. Copying such large amounts of data around takes a very long time, but we already have much of the data up and running on the new machine. As we continue to import more and more of the data into the new database, we are checking data integrity and preparing for PBase to come back online. We will keep you posted as we know more.


    25-Sep-2009 22:55 UTC/ 18:55 EST

    PBase is temporarily unavailable. There was a power failure at our datacenter on the morning of 24-Sep-2009. When power came back, the main database server did not come back online properly. We have been working with Oracle support to get things back up and running as quickly as possible. The steps we have been taking with Oracle's support technicians are progressing nicely. It takes a lot of time because we have to preserve data integrity by running new backups and copying them to another server before taking some of the recovery steps. The last big step we took did not work as well as we had hoped, but parts of the database are now functioning. The Oracle guys are working with us to get the rest of it working again. We will keep you posted as we know more.

    We know this is an inconvenience. It is excruciating for us that the site has been down at all, especially for so long. Please know that we are doing everything we can to get things worked out in a timely fashion. Your patience is greatly appreciated.

    Thank You,
    Slug and The PBase Team
    It is the purpose of life that each of us strives to become actually what he is potentially. We should be obsessed with stretching towards that goal through the world we inhabit.
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