Mac issue

Batch108 · October 9, 2009

I am a new user that logs in using our username/pwrd combination on two Macs, one using Leopard OSX and the other using Snow Leopard OSX. Up until about a week ago everything worked fine, I logged in went to 'Assistant Photos' it took me to our area to create newsletters, but doesn't show the extra menus at the top now to upload new images for a new newsletter. I have been told it's because the cache needed to be cleared. I done this and the menus started to appear again.

The next day the problem re-appeared, but despite clearing the cache and cookies it still won't show the extra menus on both OSX's?

Can anyone help with this bizarre problem, I have about 100 + newsletters to create and cannot seem to get past this problem.

Any help would be most appreciated, Batch108 :scratch

docwalker · October 9, 2009

Batch, can you provide us with a link to your site? Or send it to the help desk?

The cookies can be eaten by the browser or other security software causing problems like this. I am investigating similar problems for others but I do not have enough details yet. So anything you can provide would help a great deal.

--Doc

Batch108 · October 10, 2009

login and Macs

docwalker wrote:

Batch, can you provide us with a link to your site? Or send it to the help desk?

The cookies can be eaten by the browser or other security software causing problems like this. I am investigating similar problems for others but I do not have enough details yet. So anything you can provide would help a great deal.

--Doc

Hi Doc

I have just had a reply from Rich, with some confusion regarding my post. I tried to login again and for some reason when logged in the six additional menus now display; like 'Add Photos', 'Tools' etc; I have done nothing different tonight as opposed to other nights? Has this been a problem at your end? This doesn't make sense; I'm reluctant to log out in case I don't get the extra bits again!

Thanks Batch108

docwalker · October 10, 2009

I would recommend you continue to converse with the help desk instead of switching back and forth with Dgrin. That way we have a record of what has been done and tried. I am not sure why it would just start working unless when you logged in this time, the cookie was correctly created. If you are using the system from home, you could remain logged in. I do it all the time and never had any trouble. Hopefully we can figure out what it happened in case it does it again.

Mac issue

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