Can not upload some files.

esacesac Registered Users Posts: 47 Big grins
edited November 12, 2009 in Bug Reporting
SmugMug is not detecting some files as JPEGs even though they are. Generally if a photo is in this state, the only way I can fix it is to open it up in photoshop, and resave it.

There is nothing specific I have seen to cause this. I use both Picasa and Windows Live Photo Gallery. I have a set of steps (geotagging, face tagging, keywords) that I do on the photo before I upload.

Some photos have no issues with this. Some do. When I 'fix' it with photoshop, the same steps do not seem to cause the issue anymore.

Unfortunately I have tens of thousands of pictures I want to upload and opening each of them in photoshop is not a possibility for me.

Even after fixing it, some of them get back into this state, and I have no idea why.

Other sites (zenfolio, pbase, flickr) have no problems with the same file. All photo viewers can read them with no issues. I am at a complete loss other than the issue being on smugmug's side.

I have engaged support who has engaged Doc, but I just figured i'd post this here in the meantime in case anybody has any ideas.
Bennett Family Gallery http://rjakbennett.smugmug.com

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 10, 2009
    esac wrote:
    I have engaged support who has engaged Doc, but I just figured i'd post this here in the meantime in case anybody has any ideas.
    This is Doc's Bug forum... he'll post here.

    We need a link to your site, to help - so I can check your log.
    Are the files under 48megapixels? Under 12mb (standard/power), 24mb (pro)?
    Have you sent some files via our yousendit dropbox?
  • esacesac Registered Users Posts: 47 Big grins
    edited November 10, 2009
    Hi Andy,

    I do not know what the yousendit dropbox is, but here is a file that is not uploading: http://dl.dropbox.com/u/2809/Picture%20245.jpg

    As you can see it is only 600K so it is definitely under the 12MB.

    My site is rjakbennett.smugmug.com .. nothing should be publicly visible yet, but you can see the log.
    Bennett Family Gallery http://rjakbennett.smugmug.com
  • esacesac Registered Users Posts: 47 Big grins
    edited November 12, 2009
    I have to apologize at the post here, I somehow missed an email that Doc sent me acknowledging the issue and that there is a fix in the works. I am happy with his response and I am patiently waiting for the fix so I can try smugmug out.

    Thanks
    Bennett Family Gallery http://rjakbennett.smugmug.com
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