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Site Down?

urbanariesurbanaries Registered Users Posts: 2,690 Major grins
edited May 14, 2010 in SmugMug Support
I can't seem to get my site to load either with my custom domain www.lynnehulbert.com or my smugmug account lynnehulbertphotography.

I host with Yahoo!, everything seems to be fine from my control panel there, so maybe it's something with my A Record, but my smugmug site should still load?
Canon 5D MkI
50mm 1.4, 85mm 1.8, 24-70 2.8L, 35mm 1.4L, 135mm f2L
ST-E2 Transmitter + (3) 580 EXII + radio poppers

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    urbanariesurbanaries Registered Users Posts: 2,690 Major grins
    edited May 14, 2010
    urbanaries wrote: »
    I can't seem to get my site to load either with my custom domain www.lynnehulbert.com or my smugmug account lynnehulbertphotography.

    I host with Yahoo!, everything seems to be fine from my control panel there, so maybe it's something with my A Record, but my smugmug site should still load?

    Mod, please move this to Site Support, posted in wrong support forum.

    A testament to Smugmug's service...it's been at least a year since I had to post a trouble ticket, I forgot how! rolleyes1.gif
    Canon 5D MkI
    50mm 1.4, 85mm 1.8, 24-70 2.8L, 35mm 1.4L, 135mm f2L
    ST-E2 Transmitter + (3) 580 EXII + radio poppers
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    FoquesFoques Registered Users Posts: 1,951 Major grins
    edited May 14, 2010
    you have a problem with your link, I think..
    Arseny - the too honest guy.
    My Site
    My Facebook
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    denisegoldbergdenisegoldberg Administrators Posts: 14,255 moderator
    edited May 14, 2010
    urbanaries wrote: »
    I can't seem to get my site to load either with my custom domain www.lynnehulbert.com or my smugmug account lynnehulbertphotography.

    I host with Yahoo!, everything seems to be fine from my control panel there, so maybe it's something with my A Record, but my smugmug site should still load?
    I can't get to your site with either URL, but mine is accessible. Something definitely seems odd here.
    urbanaries wrote: »
    A testament to Smugmug's service...it's been at least a year since I had to post a trouble ticket, I forgot how!
    http://www.smugmug.com/help/emailreal

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
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    urbanariesurbanaries Registered Users Posts: 2,690 Major grins
    edited May 14, 2010
    denisegoldberg wrote: »
    I can't get to your site with either URL, but mine is accessible. Something definitely seems odd here.
    --- Denise

    http://lynnehulbertphotography.smugmug.com/ <<<that should work, right?

    Looks like others are having similar problems, in other threads. Thanks, Denise!
    Canon 5D MkI
    50mm 1.4, 85mm 1.8, 24-70 2.8L, 35mm 1.4L, 135mm f2L
    ST-E2 Transmitter + (3) 580 EXII + radio poppers
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    denisegoldbergdenisegoldberg Administrators Posts: 14,255 moderator
    edited May 14, 2010
    urbanaries wrote: »
    http://lynnehulbertphotography.smugmug.com/ <<<that should work, right?
    As long as that's your smug site url, yes, that should work.
    Right now it takes me to the smug home page.

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
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    urbanariesurbanaries Registered Users Posts: 2,690 Major grins
    edited May 14, 2010
    denisegoldberg wrote: »
    As long as that's your smug site url, yes, that should work.
    Right now it takes me to the smug home page.

    --- Denise

    Same thing happens to me. Type in my name in the search, and follow the link and see what happens...

    Should I send an email to help or is posting here sufficient? I don't want to cause redundant work.
    Canon 5D MkI
    50mm 1.4, 85mm 1.8, 24-70 2.8L, 35mm 1.4L, 135mm f2L
    ST-E2 Transmitter + (3) 580 EXII + radio poppers
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    denisegoldbergdenisegoldberg Administrators Posts: 14,255 moderator
    edited May 14, 2010
    urbanaries wrote: »
    Should I send an email to help or is posting here sufficient? I don't want to cause redundant work.
    I know that the smug folks don't like us to post plus send an email to the help team because it means double work for them - but if it was my site I would probably go ahead and send an email. If you do, probably best to indicate that you also have a thread here and provide the link.

    The first post about this problem was over 2 hours ago, and in my mind that's a long time to go without access to your site.

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
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    brjphotobrjphoto Registered Users Posts: 168 Major grins
    edited May 14, 2010
    denisegoldberg wrote: »
    I know that the smug folks don't like us to post plus send an email to the help team because it means double work for them - but if it was my site I would probably go ahead and send an email. If you do, probably best to indicate that you also have a thread here and provide the link.

    The first post about this problem was over 2 hours ago, and in my mind that's a long time to go without access to your site.

    --- Denise

    I'm having problems as well. It is slow as molasses and occasionally won't load. Sometimes it kicks me out to www.smugmug.com.
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    SwartzySwartzy Registered Users Posts: 3,293 Major grins
    edited May 14, 2010
    Site is down..I've been working on it all morning, updating and such.....then glitches started occuring...great...my one day to get this done and the site is down.....again.
    Swartzy:
    NAPP Member | Canon Shooter
    Weddings/Portraits and anything else that catches my eye.
    www.daveswartz.com
    Model Mayhem site http://www.modelmayhem.com/686552
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    Red71SharkRed71Shark Registered Users Posts: 8 Beginner grinner
    edited May 14, 2010
    Can't add photos or login - AGAIN...
    Noon EST 5/14/2010, can't add photos or login.

    Bling is nice (I guess...). But we need more reliability...
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    dank-photodank-photo Registered Users Posts: 132 Major grins
    edited May 14, 2010
    The one day in while where I need it to be up for clients to choose pics, it's down....crap
    www.dank-photo.com
    www.dank-photo.blogspot.com
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    brjphotobrjphoto Registered Users Posts: 168 Major grins
    edited May 14, 2010
    Funny how it always works that way. I had my biggest event of the year last Saturday. (20% of my annual net profit from one weekend of shooting).

    I've been working pictures all week and I'm finally ready to upload (about a 1000 shots) and BANG, site is down.

    Right now I'm just laughing because I'm too tired to cry.
    Swartzy wrote: »
    Site is down..I've been working on it all morning, updating and such.....then glitches started occuring...great...my one day to get this done and the site is down.....again.
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    dank-photodank-photo Registered Users Posts: 132 Major grins
    edited May 14, 2010
    Just found that luckily clients can still look, but SM is in read-only mode. I hope it won't be for long...
    www.dank-photo.com
    www.dank-photo.blogspot.com
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 14, 2010
    http://status.blogs.smugmug.com/ We'll update there with news. Sorry for the hassle, folks.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    durenduren Registered Users Posts: 159 Major grins
    edited May 14, 2010
    all gone
    Hi,

    My most popular gallery at the present, the gallery that I am currently working on and adding photos to as I process them -- -- it is down - no photos are showing :(

    http://bobthecameraman.com/Military-Events/2-11-Field-Artillery

    wassup?

    by the way, hundreds of Army patriots are logging onto their computers to check out their photos or to see if their photos have been processed yet. Please get this fixed.

    Bob
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    photowinzphotowinz Registered Users Posts: 135 Major grins
    edited May 14, 2010
    Help!
    I just tried loading a new video into my Behind the scenes section and it's saying that the gallery no longer exists!!! Its' like it got deleted somehow and if so, this is bad news!

    Please help -
    Go here: http://www.kevinwinzeler.com/Video/

    The BTS gallery shows "empty". There were 12 videos in there, with a lot of text and SEO work in the captions. Please tell me these aren't really deleted!

    -KEvin
    Utah Photographers Commercial
    Professional Photographers in Utah
    Sports Photography
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    photowinzphotowinz Registered Users Posts: 135 Major grins
    edited May 14, 2010
    I just tried loading a new video into my Behind the scenes section and it's saying that the gallery no longer exists!!! Its' like it got deleted somehow and if so, this is bad news!

    Please help -
    Go here: http://www.kevinwinzeler.com/Video/

    The BTS gallery shows "empty". There were 12 videos in there, with a lot of text and SEO work in the captions. Please tell me these aren't really deleted!

    -Kevin
    Utah Photographers Commercial
    Professional Photographers in Utah
    Sports Photography
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 14, 2010
    http://status.blogs.smugmug.com/ Hi Guys, please wait until we come out of read only and then check those galleries - thanks.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    MotophotogMotophotog Registered Users Posts: 35 Big grins
    edited May 14, 2010
    Andy thanks for communicating with us. Oh technology, how i love thee clap.gif :ivar
    www.darrenbeattyphotography.com
    Contracts for: WMRRA, Sullivan Race School, AMA, Epic Trackdays, NMC Magazine
    ***Seattle - Shelton - Portland - Spokane***
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    brjphotobrjphoto Registered Users Posts: 168 Major grins
    edited May 14, 2010
    Status update says ALL CLEAR
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 14, 2010
    We're back in read-write. Sorry for the hassle, folks.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 14, 2010
    urbanaries wrote: »
    I can't seem to get my site to load either with my custom domain www.lynnehulbert.com or my smugmug account lynnehulbertphotography.

    I host with Yahoo!, everything seems to be fine from my control panel there, so maybe it's something with my A Record, but my smugmug site should still load?
    Lynne, your issue is different: see my reply to you here http://www.dgrin.com/showpost.php?p=1387647&postcount=12
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    durenduren Registered Users Posts: 159 Major grins
    edited May 14, 2010
    still not there.....
    Andy,

    My stuff is still missing....I have at least 60 portraits in the gallery under here:

    http://bobthecameraman.com/Military-Events/2-11-Field-Artillery

    And why was my previous post moved??
    Andy wrote: »
    http://status.blogs.smugmug.com/ Hi Guys, please wait until we come out of read only and then check those galleries - thanks.
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 14, 2010
    duren wrote: »
    Andy,

    My stuff is still missing....I have at least 60 portraits in the gallery under here:

    http://bobthecameraman.com/Military-Events/2-11-Field-Artillery

    And why was my previous post moved??
    I consolidate threads all the time. Now you get a redirect to find your posts, too.

    Investigating, standby.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 14, 2010
    duren wrote: »
    Andy,

    My stuff is still missing....I have at least 60 portraits in the gallery under here:

    http://bobthecameraman.com/Military-Events/2-11-Field-Artillery

    I kicked that gallery you-know-where and all is well, Bob thumb.gif
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 14, 2010
    photowinz wrote: »
    I just tried loading a new video into my Behind the scenes section and it's saying that the gallery no longer exists!!! Its' like it got deleted somehow and if so, this is bad news!

    Please help -
    Go here: http://www.kevinwinzeler.com/Video/

    The BTS gallery shows "empty". There were 12 videos in there, with a lot of text and SEO work in the captions. Please tell me these aren't really deleted!

    -Kevin
    There are 15 in there now. All set? ear.gif
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    durenduren Registered Users Posts: 159 Major grins
    edited May 14, 2010
    all clear
    Thanks Andy - i cleared the cache and reopened. All good now.

    Andy wrote: »
    I kicked that gallery you-know-where and all is well, Bob thumb.gif
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    jcdilljcdill Registered Users Posts: 225 Major grins
    edited May 14, 2010
    Andy wrote: »
    http://status.blogs.smugmug.com/ We'll update there with news. Sorry for the hassle, folks.

    The blog says the problem is fixed, but I can't access my site: http://portfolio.jcdill.com

    I can reach it from jcdill.smugmug.com but that doesn't help anyone who has my domain address.
    JC Dill - Equine Photographer, San Francisco & San Jose http://portfolio.jcdill.com
    "Chance favors the prepared mind." ~ Ansel Adams
    "Light thinks it travels faster than anything but it is wrong. No matter how fast light travels, it finds the darkness has always got there first, and is waiting for it." ~ Terry Pratchett
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 14, 2010
    jcdill wrote: »
    The blog says the problem is fixed, but I can't access my site: http://portfolio.jcdill.com

    I can reach it from jcdill.smugmug.com but that doesn't help anyone who has my domain address.
    JC, your issue is this:
    http://www.dgrin.com/showthread.php?t=141333

    We'll help you if you need it but the gist is, last year we contacted all pros and announced a change to CNAMEs... they now need to point to domains.smugmug.com

    Holler for help if you need it, ATTN: Doc, at our help desk.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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