Issue with Pro Branding

RBrogen · December 12, 2009

I'm trying to upload my logo modified to the required specs but it just comes back saying that it doesn't meet the requirements. Can someone please enlighten me

Thanks

Andy · December 12, 2009

I'd love to enlighten you. What image are you uploading - is it a png or jpg? What size in pixels?

RBrogen · December 12, 2009

Andy wrote:

I'd love to enlighten you. What image are you uploading - is it a png or jpg? What size in pixels?

Thanks Andy. Wouldn't you know I go back and do it all again and it worked. Thanks for the enlightenment

jb4647 · June 27, 2010

Could you please enlighten the rest of us
I've been working for over an hour trying to solve this issue. I've got my 'branding logo" that I've exported via Lightroom to jpeg (no png option) at 210x140 px at required on the site and I get this error message:

Incompatible ratio/dimensions (see Requirements)

I get this error message no matter what resize I try and for either Shopping Cart, Thank You Print, or sticker.

Is there anyway for you to add the option so that one could select any photo in their smugmug portfolio to be a "branding photo" and then have the option to resize to fit?

In the meantime, how does one upload a photo to be the branding one at the right dimensions?

Andy · June 28, 2010

jb4647 wrote: »

I've been working for over an hour trying to solve this issue. I've got my 'branding logo" that I've exported via Lightroom to jpeg (no png option) at 210x140 px at required on the site and I get this error message:

Incompatible ratio/dimensions (see Requirements)

I get this error message no matter what resize I try and for either Shopping Cart, Thank You Print, or sticker.

Is there anyway for you to add the option so that one could select any photo in their smugmug portfolio to be a "branding photo" and then have the option to resize to fit?

In the meantime, how does one upload a photo to be the branding one at the right dimensions?

Let's see the image please

Upload it to an unlisted gallery and link it to me here thanks.

jb4647 · June 29, 2010

Here is the image in question

Andy wrote: »

Let's see the image please Upload it to an unlisted gallery and link it to me here thanks.

http://joshburdick.smugmug.com/Portfolio/Joshs-Lens/Front/912998956_zCMHe-L.jpg

Andy · June 29, 2010

jb4647 wrote: »

I've been working for over an hour trying to solve this issue. I've got my 'branding logo" that I've exported via Lightroom to jpeg (no png option) at 210x140 px at required on the site and I get this error message:

Incompatible ratio/dimensions (see Requirements)

I get this error message no matter what resize I try and for either Shopping Cart, Thank You Print, or sticker.

Is there anyway for you to add the option so that one could select any photo in their smugmug portfolio to be a "branding photo" and then have the option to resize to fit?

In the meantime, how does one upload a photo to be the branding one at the right dimensions?

Josh, we're really specific about the size and aspect ratio. It must be 3:2 aspect ratio, yours is not. Here's your image:

Can you try again please.... thanks.

justus · June 30, 2010

branding
I've had the same problem for months. Can't seem to get my logo branding uploaded either. I export at the specified ratio and no luck. If I export at a specified dimension, why wouldn't it be that dimension when I use it? Very frustrating...

Andy · June 30, 2010

justus wrote: »

I've had the same problem for months. Can't seem to get my logo branding uploaded either. I export at the specified ratio and no luck. If I export at a specified dimension, why wouldn't it be that dimension when I use it? Very frustrating...

We'd love to help! No need to wait months.. Please write our Support Heroes with a direct link to your branding image so we can really assist you.

Issue with Pro Branding

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