Packages

Squirt · September 8, 2010

How come my customers can't see two package choices I added to their gallery? When I made them I chose their gallery, the dates for them to start and end, etc. but when I go to the visitor view, I don't see them. Am I missing something?

Andy · September 8, 2010

Gallery link?

Squirt · September 8, 2010

To my gallery or what?

Andy · September 8, 2010

TO where I can see this problem you are describing. What gallery, exactly and precisely?

Squirt · September 8, 2010

Here's the visitor view: http://cshockey.smugmug.com/Couples/Eric/13562558_CFpZJ#988737108_Fk6rq

Is that what you needed?

Andy · September 8, 2010

When I go there (like a customer would) I see this when I buy photo package

is that not correct?

zacHer0 · September 8, 2010

I can see the packages under the buy button just fine in visitor view. Can you try again while logged out and see what you get?

http://img.skitch.com/20100908-f2awguspq753hrrk78awywxkqs.jpg
You can even give that screen grab to your customers so they can see where the package button is.

Hope this helps!

Squirt · September 8, 2010

Well duh! I didn't even notice that choice! I've just been reading "buy this print" all this time. But my customers have also said they can't find a package choice. Is there a way to put directions within the gallery some how so there's no confusion?

They have also said the same thing for the free 8x10 I've offered for orders over $100. Would that only show up in the end when they go to pay and it credits them for that size when they've reached $100? And if they've reached the $100 but didn't order an 8x10, would they then see instructions telling them to choose one? I did set that up as a coupon.

zacHer0 · September 8, 2010

Hi Charrie. You can add some instructions in the gallery description. While logged in, click the Add Description link which is above the thumbnails.

You have a coupon set for the free 8x10 I'm guessing? Check out this help page to see how the coupon credits work -
http://www.smugmug.com/help/coupon-codes

Squirt · September 8, 2010

Thanks Zac. I think I understand the coupon now. The only thing I don't like about adding the instructions to the description at the top of the gallery is that you can see that under their gallery name on the home page. It's distracting and cluttering to me so I'm sending instructions to the clients instead. Appreciate your help.

Andy · September 8, 2010

Squirt wrote: »

Thanks Zac. I think I understand the coupon now. The only thing I don't like about adding the instructions to the description at the top of the gallery is that you can see that under their gallery name on the home page. It's distracting and cluttering to me so I'm sending instructions to the clients instead. Appreciate your help.

You can set the gallery option to "clean" in gallery customizing and this won't show

Packages

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