cards in proof delay

ElaineElaine Registered Users Posts: 3,532 Major grins
edited December 10, 2010 in SmugMug Pro Sales Support
If a customer makes a card themselves and adds it to their cart, will it be adjustable (the crop/position in the card) by me in proof delay?
Elaine

Comments and constructive critique always welcome!

Elaine Heasley Photography

Comments

  • AllenAllen Registered Users Posts: 10,016 Major grins
    edited December 7, 2010
    Elaine wrote: »
    If a customer makes a card themselves and adds it to their cart, will it be adjustable (the crop/position in the card) by me in proof delay?
    Cards are an exact size not cropable. You could replace the card/photo
    though I think.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • ElaineElaine Registered Users Posts: 3,532 Major grins
    edited December 7, 2010
    Allen wrote: »
    Cards are an exact size not cropable. You could replace the card/photo
    though I think.

    I don't want to crop the card. I'm wondering about the placement of the photo within the card. The photo spots in cards are different shapes and sizes and the photos sit in them differently, and you can zoom the photo. I just wondered if any of that was adjustable in proof delay. If replacing the photo card with another one works, that's good, too.

    Also...do the cards only come from EZ Prints? So, if the gallery is set to Bay, the cards will come separately, right? So, they need to pay for two shipments?
    Elaine

    Comments and constructive critique always welcome!

    Elaine Heasley Photography
  • Mark29Mark29 Registered Users Posts: 6 Beginner grinner
    edited December 10, 2010
    I'm having an issue with cards as well. First, the image size needs to be exact - too small and it won't let you select the photo. Too big, and it can't be shrunk down to fit within the frame. Is this really the way the interface is? Please tell me I'm missing something.

    Second, what about the proof delay - does it apply to cards?


    Thanks,
    Mark
  • thaKingthaKing Registered Users Posts: 478 Major grins
    edited December 10, 2010
    @Elaine - cards do in fact come from EZ...not sure about double shipping costs though...but you will not be able to adjust the photo placement, as the cards are actually an image...the customer placed the photo in the design and SM actually creates an image for you to review...no changing...

    @Mark - you should be able to resize the photo...when you put a photo into the card design, there is a scaling tool available to change the size...proof delay does in deed apply...
  • AllenAllen Registered Users Posts: 10,016 Major grins
    edited December 10, 2010
    Mark29 wrote: »
    .... Too big, and it can't be shrunk down to fit within the frame. Is this really the way the interface is? ...
    I've found this as a MAJOR problem with the card designer, it will only allow
    you to zoom the photo larger. I ran into this the other day helping someone
    create a card and also in the past.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • thaKingthaKing Registered Users Posts: 478 Major grins
    edited December 10, 2010
    i've seen the bar, but it only allows zoom?! i didn't realize that...
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