uploading not working

ccs · April 3, 2011

..... uploading will not work using any of the different uploaders on my site at the moment - it's been this way for a couple hours now. Any ideas what up?

ILockert · April 3, 2011

Same with mine.

BKGPhoto · April 3, 2011

Me too. Is smug mug down?

TenThirteen · April 3, 2011

Happened the last 2 Sundays I believe.......

BKGPhoto · April 3, 2011

I was able to upload but the two pictures that I did are hanging in image processing for the last 30 min. Any smug people have an answer?

Andy · April 3, 2011

BKGPhoto wrote: »

Me too. Is smug mug down?

We are not down - checking on uploading right now.

Allen · April 3, 2011

A video just uploaded showed the processing thumb but now it's gone. Somethings up.

upload problem: system error

TenThirteen · April 3, 2011

I tried earlier today, and they said pending, so I went back to check half an hour later, and they just dissappeared. This was about 1.5 hours ago, and they are still not showing on my page. Just to add my 02 in if it helps.

BKGPhoto · April 3, 2011

Same here. I had two uploaded and processing but they just disappeared. Thanks for looking into it so quickly Andy.

sittingstill · April 3, 2011

Same here. Have had uploads hang, haven't been able to get the upload popup itself to come up, etc.

Andy · April 3, 2011

Our ops team is looking into uploading issues - please standby and sorry for any hassle.

Andy · April 3, 2011

Andy wrote: »

Our ops team is looking into uploading issues - please standby and sorry for any hassle.

This issue should clear up soon, our Ops team has taken steps to mitigate the issue.

sirensofsong · April 3, 2011

I have been having problems all day (Lightroom plug-in, drag and drop mode, Olde Faithful) and then tried using the Flash version. So far, it's been working like a charm.

TenThirteen · April 3, 2011

Should we try to re-upload? Or wait and see if they appear?

Andy · April 3, 2011

Hi Folks we updated our status site: http://status.smugmug.com/services/uploads

ILockert · April 3, 2011

Problem is solved on my end....Thanks for the fast support.

ShaneJ · April 3, 2011

Andy wrote: »

Hi Folks we updated our status site: http://status.smugmug.com/services/uploads

Doesn't appear to have fixed the problem on my end, unfortunately.

Andy · April 4, 2011

ShaneJ wrote: »

Doesn't appear to have fixed the problem on my end, unfortunately.

Hi Shane, I'm sorry - please write our Support Heroes we'll sort the problem out for you personally.

ccs · April 10, 2011

Uploading to "My smugmug files" is regularly resulting in low resolution rendering of the image. I've left them uploaded for some time, but the quality remains quite low, and I can't seem to fix the problem using different file types...

Andy · April 10, 2011

ccs wrote: »

Uploading to "My smugmug files" is regularly resulting in low resolution rendering of the image. I've left them uploaded for some time, but the quality remains quite low, and I can't seem to fix the problem using different file types...

Specifically and exactly - what file here in this gallery? http://www.quarkview.com/Other/My-SmugMug-Site-Files-Do-Not/11958405_RHhhG#847186266_4eKPn

ccs · April 10, 2011

Andy wrote: »

Specifically and exactly - what file here in this gallery? http://www.quarkview.com/Other/My-SmugMug-Site-Files-Do-Not/11958405_RHhhG#847186266_4eKPn

I've deleted most of them, but I believe this is a representative one

http://www.quarkview.com/Other/My-SmugMug-Site-Files-Do-Not/11958405_RHhhG#1247226649_3Z7f7-A-LB

ccs · April 10, 2011

or this one:

http://www.quarkview.com/Other/My-SmugMug-Site-Files-Do-Not/11958405_RHhhG#1243248310_PMJhh-A-LB

When you click on this photo, it doesn't show the whole photo either - this seems to be true of the poorly rendered files. I realize they are very small images (but this is the only way I am able to make watermarks the size I want as far as I know...)

ccs · April 11, 2011

bump? see the problem?

Andy · April 11, 2011

ccs wrote: »

bump? see the problem?

Gotta view pngs in their original size:

http://www.quarkview.com/Other/My-SmugMug-Site-Files-Do-Not/11958405_RHhhG#1243248310_PMJhh-A-LB

it's all good, no?

JimKarczewski · April 12, 2011

I just uploaded, after deleting some files from a gallery.. Files with the same name and I kept getting "communication error". So I created a new gallery, uploaded the photos (all about 10-15MB) which then went to the "processing images" in the gallery. Now I go back to that gallery and it's empty........ 11PM CST April 11.

JimKarczewski · April 12, 2011

OK, something changed, second time around now the pictures are there... Weirdness

ccs · April 12, 2011

why does it look blurry when used as a watermark? I want it to be small and crisp. so I made a small file and tried to turn it into a watermark.

here is an example of the blurry watermark Im talking about:
http://www.quarkview.com/gallery/12191325_oNK8P

While this one doesn't seem as bad (although maybe that's because it's light and faded)

http://www.quarkview.com/gallery/12191325_oNK8P

Rogue 1 · April 12, 2011

Hi Chris -

Looking at both galleries, the mark apears 'crisp' to me - I'm not sure I understand the issue, but I'll work with you to clear it up!

Shoot me an email on the help desk (help @ smugmug.com) - Att Seán in the subject, and we'll get a direct dialogue going -

Standing by -

Seán
Support Hero
http://www.smugmug.com/help

uploading not working

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