Light_prod wrote: »
I just remembered that all my blog post images are hosted on smugmug. This is going to be one pain in the ass to switch.
Arkie wrote: »
Wow! Glad I found this! My trial has just 3 days left, and I've spent a week & a half learning and preparing images for my SmugMug account...all in vain, it seems. Glad I didn't spend even more on custom templates like some of you did...so sorry for you! Guess I'll take a more serious look at Zen!
Rogue 1 wrote: »
Hi Mark - I'm very familiar with the issue you've outlined, I have a custom domain myself - it's not a 'bug' actually, it has to do with the way web browsers handle cookies - your logged-in session cookie to be precise - and the way they view your actual domain (you.smugmug.com) vs your custom domain (you.com) -
lizstabbertphoto wrote: »
The problem isn't so much that you guys are increasing the price. The problem is that you're DOUBLING the price and that is an absolute slap in the face. If you had been slowly increasing the price over time then it would be much easier to swallow, but asking us to pay double for the same product is an insult. I've been a pro user since 2005 and I will not be renewing my pro account.
ImageX Photography wrote: »
So, instead of a small logical price increase, they have disrespected the member base by slamming them with massive 67% and 100% price increases!!!!
sellis wrote: »
While I'm certainly not happy about the increase, I do understand the need to run a business. In the grand scheme of things, $100 extra per year is minimal to a professional photographer who is selling prints. I pay less than that for a park photography permit.
Considering I have 102,000 photos / 555GB stored on their site which is safely being backed up in three locations plus mine and I've made over $300 in profit the past couple of days...I'm ok with it.
To me, it sounds like SM is going after the real professionals who want more than what they're getting now. I'll definitely be looking forward to some new features though, increased cost means higher expectations. I'm not paying for a Quarter Pounder anymore, I want a Five Guys. They're more expensive, not outrageous, but worth it. Make it worth it, SM
Baldy wrote: »
If I had it to do again, instead of a big increase like we just made after 7 years, I would have increased prices slowly over the 7 years. It seems the competition that has lasted raised prices and the ones who didn't fell into irrelevance or went away.
Lesson learned and we're really sorry for the big increase.
Montec wrote: »
One thing I think needs to be added to Basic and Power and now Portfolio accounts is the ability to see how many of your prints have been sold. I have always thought this was a strange self defeating strategy on SM part.
If you could see that your images were actually selling at the base rate SM sets many would upgrade just so they could manage the sales and maybe make a little profit. As it is now an image could go viral and sell thousands of copies at base price and you wouldn't even be aware of it.
SM would increase sales too. As well as gain more pro accounts. Win Win
Clickerella wrote: »
Cost increases fine, understandable in moderate amounts as the company grows and certain overhead is being added. Cost increases because service and development cost is going up not so much.
[. . . ]
So here is a proposal: I understand from the communication that it is a certain demanding user base that skews the cost curve. There must be many small or medium semi-pro customers or even amateurs with pro-accounts (like me) that are happy with what Smugmug offers them, certainly have not contributed to cost increases and must be profitable for you - real cash cows. My proposal would be not to deter those customers from Smugmug and rather tackle the problem with the costly "super-users" by being a little more creative and e.g. make a new super-user account with more and new features that appeal to them and have them upgrade.
Rogue 1 wrote: »
Hi Chickarella - I'm going to start this response with a little acknowledgement - 'millions of passionate customers' is an integral line in our slogan - and the amount of feedback, both positive and negative, that we've receievd simply proves this... we read every post on every forum and media - every single one... so thank you for your passion!
And no, our profits haven't 'taken a hit.' SmugMug remains strong and growing - and we want to continue to do so.
As I recently posted elsewhere, price hikes are never easy regardless of how/why/what... but to elaborate, we touched on several reasons for the increase - engineering, expansion, growth...this is not solely about storage (although that does seem to be what most have latched onto) -
As our CEO and Chief Geek, Don, has mentioned, we've resisted raising prices for seven years... in hindsight, incremental increases every year or two, small bumps, would have been the better option from a customer relation point of view - but again, we're a family business, and we abhor raising prices. Right or wrong, our hearts were in the right place.
What's happened though is by not raising them for so long, when the time came (now), the necesary jump ended up being significant - but this was unavoidable. We agonized over it...
In order for us to continue to grow, to continue improving, to continue to offer the best service available on every front (support, features, performance and more), we needed to do this -
And essentially, we've simply split SELLING accounts from PROOFING accounts - that latter of the two's cost remains the same as it was -
In direct address of you're suggestion, we looked at this from every angle and option for a VERY long time - Our CEO Don Macaskill said it better than I in another response:
"We didn't go into this lightly. We asked customers what they would prefer - a per-GB storage fee or an unlimited account at a higher price - and they all said unlimited was vital to the product and one of the reasons they fell in love with SmugMug in the first place. That we had to keep it. So we did."
We hope in the end you decide you stay with us - and thanks for understanding.
Clickerella wrote: »
And please, it is CLICKERELLA not Chickerella (thank god)
Rogue 1 wrote: »
OMG - DOH! - I hear ya (long day and the pixels are starting to blur) - Please forgive - May I call you Click? /jk
(edited original post)
Montec wrote: »
Maybe a solution would be to only charge a 'business' rate once you hit a certain level in sales. Say $1000.00
I do this for fun and like having the pro account for the odd sale. I have only sold a few thousand dollars in prints on SM in the past couple years.
For me the price just doubled with zero net gain. I will not keep the business level and actually downgrade to Power user as the new Portfolio level is senseless.
GRBlizz wrote: »
I really hope they go this route. There are too many hobbyists whose sales just about offset their fees. There has to be a reasonable solution to hold us at the $150 level, without making us pay the same prices as serious pros who upload a wedding every week.
jmphotocraft wrote: »
It is $8.33 extra per month. Smoke one less pack of cigarettes, drink one less six-pack of beer, if you can't sell one more 5x7.
Playswithrocks wrote: »
I'm very much hoping for this too. I'm a hobbyist who hasn't had a single sale, but want that option left available and I'm not willing to allow sales at no profit to myself what so ever. My photos might not be great, but I'm not going to give them away either. I'm learning and growing and trying to at least cover a few costs along the way. Unfortunately, SmugMug is no longer providing a membership option that suits my needs. I did send an email and got a fairly generic reply. Pretty much the same thing they've been saying "sorry, but we had to."
I also keep seeing "support heroes" saying that if your account renewal is prior to the increase, you renew at the old rate. Well, not me! I've been paying monthly and renewing at the old rate isn't available to me. I'd seriously consider paying for a full year at the old rate right now just to not have to make the switch to another service, but it will only allow me to "upgrade" to the new higher rate. I signed up for a 14 day trial of Zenfolio where I will have pretty much the same features for $120 a year, but I'm busy and don't really want to have to deal with it right now. :cry