Ordering via iPad = difficult

mrhoni · March 4, 2013

Anyone using iPad to take order with client, selecting products in particular? Because of how the iPad touch works it was a struggle to scroll to the product and select.

This ordering window is very difficult to work with and was unexpectedly frustrated. It can jump around as you try to tap scroll bar as well.

RKnecht · March 4, 2013

I find it extremely difficult as well even if using a stylus. Hopefully there is a way to fix/remedy this.

ziggy53 · March 4, 2013

On a 7" Android tablet I find it helpful to use a 2 - finger - zoom-in - gesture, before trying to click on anything.

If you want to try viewing SmugMug on a simpler user interface, you might try a different browser which allows you to "trick" the server into pretending that it's working with an iPhone. Specifically, try the "Atomic" browser (the free 'Lite' version may be OK) and choose the "Identify Browser As" feature and select the "iPhone Safari" as the browser to fake.

Ultimately, a 15" (or larger) notebook computer makes for a vastly better presentation and ordering experience.

FabFierceFotoger · March 11, 2013

What is the best way to instruct users on using an iPhone to make purchases? From what I can see, the standard mobile experience that comes up doesn't even allow purchases. Rather you need to select the very small type that saids, "Use Full Site" and then in very small print the buy button is there but near impossible to navigate effectively. Am I missing something? Turns out nearly half of my intended customer base views photos only on mobile and so I'm losing a lot of potential sales. It would be so GREAT if Smug had an iPhone app for CUSTOMERS to use and purchase photos on our sites. The only apps out there that I can find are for site owners to view and upload to their sites, but what is missing is the customer experience with drop down menus and such to make shopping EASY on mobile.
Cheers,
scott

mbonocore · March 19, 2013

FabFierceFotoger wrote: »

What is the best way to instruct users on using an iPhone to make purchases? From what I can see, the standard mobile experience that comes up doesn't even allow purchases. Rather you need to select the very small type that saids, "Use Full Site" and then in very small print the buy button is there but near impossible to navigate effectively. Am I missing something? Turns out nearly half of my intended customer base views photos only on mobile and so I'm losing a lot of potential sales. It would be so GREAT if Smug had an iPhone app for CUSTOMERS to use and purchase photos on our sites. The only apps out there that I can find are for site owners to view and upload to their sites, but what is missing is the customer experience with drop down menus and such to make shopping EASY on mobile.
Cheers,
scott

Scott,

At this time, you must be on the Full Site, and not the mobile site to purchase prints. Ziggy has some great suggestions about how you can make this process easier in his post above.

Michael

mrhoni · March 19, 2013

I have mobile site turned off so the full site appears on mobile devices, so the issue is still the same, on iPad it's so difficult to manipulate the ordering window pane. iPad would be so useful for viewing and ordering as I can use 4G to access the website.

Ordering via iPad = difficult

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