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Paid Live Tech Support

OneMrEdOneMrEd Registered Users Posts: 24 Big grins
edited October 8, 2013 in SmugMug Customization
Does anyone know if there are paid LIVE support options? Personally, I'd rather pay a fee, share my screen and spend 30 minutes with someone who knows the new customization tools. What I want to do is VERY basic but I'm 3+ hours into trying to figure it out and have gotten nowhere :-(

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    smlsml Registered Users Posts: 41 Big grins
    edited September 28, 2013
    I am in the same situation! I just want someone to sit down with me...or spend some time working through my issues. I've wasted more than three hours on this and have gotten nowhere.
    I would gladly pay for a help session.
    Regards-
    Steve L
    http://www.stephenmlevinphotos.com/
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    carolinecaroline Registered Users Posts: 1,302 Major grins
    edited September 29, 2013
    Have you tried following the videos and working through slowly following each step?

    Caroline
    Mendip Blog - Blog from The Fog, life on the Mendips
    www.carolineshipsey.co.uk - Follow me on G+

    [/URL]
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    smlsml Registered Users Posts: 41 Big grins
    edited September 29, 2013
    caroline wrote: »
    Have you tried following the videos and working through slowly following each step?

    Caroline

    I have. But I just have questions along the way that I can't seem to resolve. I really think all it would take is a short conversation or chat. Writing e-mails and watching general tutorials just isn't addressing my questions. And I'm not really that interested in going through another learning curve that apparently is needed to do this customization.
    Regards-
    Steve L
    http://www.stephenmlevinphotos.com/
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    Focused FrameFocused Frame Registered Users Posts: 7 Big grins
    edited October 5, 2013
    I agree, forums and emails aren't for everyone. I don't know about any smug sanctioned live support other than the usual routes, but I've helped put together a few sites and would be willing to walk you through your customization. Check out my site and http://studiokyk.com for examples of recent customizations.

    Best Wishes!
    Brenda Davis
    Elegantly Adventurous Photography
    http://focusedframe.com
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    OneMrEdOneMrEd Registered Users Posts: 24 Big grins
    edited October 6, 2013
    Thanks for the reply. I'll check out your site.
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    OneMrEdOneMrEd Registered Users Posts: 24 Big grins
    edited October 7, 2013
    Hey Brenda, I sent you an email via your web site. Awaiting your reply.
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    leftquarkleftquark Registered Users, Retired Mod Posts: 3,784 Many Grins
    edited October 8, 2013
    There are SmugMug "Advanced Customizers" like FastLine Media that do these things for a fee. They have templates, etc, that you can pick from, or you can custom design a site. You set a temporary password to your site, send it to them, and a week later they come back and say "You're all set"! I had them do my Legacy SmugMug site and was blown away by their results!
    dGrin Afficionado
    Former SmugMug Product Team
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
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