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Replace photo using proof delay

dseidmandseidman Registered Users Posts: 824 Major grins
edited May 23, 2014 in SmugMug Pro Sales Support
Earlier today a photo was purchased from one of my galleries. I was planning to upload a replacement photo before it got sent off to Bay Photo, but after logging in I saw that it's being processed at Bay Photo right now and that the proof delay feature was turned off for this gallery. How can I get the right file to the lab before it goes to print? Do I need to contact them for this issue?

Any help is much appreciated! Thanks.
Danny Seidman
http://www.danseidmanphoto.com/

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    LindyLindy Registered Users Posts: 202 Major grins
    edited May 23, 2014
    Hey Danny,

    These kinds of issues need to be addressed as quickly as possible. Can you please email us, and include the order number, so we can try to help? We'll contact the lab and see if it's possible to cancel the order, so a new one can be placed using the new image. If it's not possible, we can still make sure your customer gets the good print.

    You'll need to work through us Support Heroes to get this done. If you contact the lab directly, they'll just send you back to us.

    We'll be watching for your email!
    Lindy
    Support Hero
    http://help.smugmug.com/
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    dseidmandseidman Registered Users Posts: 824 Major grins
    edited May 23, 2014
    Thanks for the quick response, Lindy! Email has been sent.
    Danny Seidman
    http://www.danseidmanphoto.com/
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