Frequent forced logouts

pegellipegelli Major grinsBelgiumPosts: 4,939Registered Users Major grins
edited November 13, 2016 in Bug Reporting
Last couple of weeks I have to again log in after ~24 hours rather then the old practice of every 30 days. I tried deleting the Smugmug cookies but that didn't help.

In other words "remember me" is only active for 1 day, not 30 days like it is supposed to be.

Any ideas what I can do to fix this?
Pieter, aka pegelli
My SmugMug

Comments

  • leftquarkleftquark SmugMug Product Team Posts: 3,607Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee
    edited November 13, 2016
    In some rare occasions we've seen customers who experience this issue (you'll find a number of reports here on dgrin, for example) but there's no great explanation. In all of our investigation, it boils down to something weird with how the browser handles the cookies. Deleting your cookies like you did usually clears things up. Your best bet may be to write the Heroes at [email protected] and they can provide more specific instructions. I'd let them know that you *already* tried clearing your cookies and that didn't work and you're looking for further troubleshooting (most likely they'll recommend clearing them again).

    Have you tried a different browser to see if it behaves similarly?
    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
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