Statistics not working

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  • leftquarkleftquark SmugMug Product Team Posts: 3,607Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee
    edited April 22, 2017

    As indicated at status.smugmug.com we had an issue with stats reporting that has been identified and fixed; we are re-processing the data now and stats should be showing up shortly.

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • Jerry Latta PhotographyJerry Latta Photography Beginner grinner Posts: 16Registered Users Big grins

    Thanks for the update. It looks like it will take a while for them to really start to show up. Or at least I would assume that with the number of members you have that it will. Thanks for keeping the ball rolling on this. There could be other items that 'head south' with SmugMug, but this is one that I really do use.

    Jerry

  • [Deleted User][Deleted User] Posts: 0 Many Grins

    I don't believe in the stats I can see right now. :/

  • Jerry Latta PhotographyJerry Latta Photography Beginner grinner Posts: 16Registered Users Big grins

    I agree. It was reported as 'fixed' on 02-21, but nothing has changed.

  • leftquarkleftquark SmugMug Product Team Posts: 3,607Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    Stats processing fell almost a week behind and it's taking a little while to catch up. I checked with the engineers and we believe it will take another 2-3 days before it's all back to normal. We have all the data, we just need to sort through it. Thanks for all of your patience!

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • David_S85David_S85 Spotter of Dgrin Spam and Oddities ChicagolandPosts: 12,375Administrators moderator

    Stats look normal again. Thanks, SM, for fixing this.

    My Smugmug
    "You miss 100% of the shots you don't take" - Wayne Gretzky
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