Missing Images?

Tom Foster · May 30, 2017

What's happened? Half my images in one of my galleries seem to have disappeared! Well they still show as being there but don't display, can't be downloaded, etc.
Take a look for yourself!
gallery.edinburghphotography.com/Popular/

Tom Foster · May 30, 2017

Also missing one from my Edinburgh Gallery and 2 from my China Gallery...

Richard · May 30, 2017

Yeah, something's wrong. When I look at it, even some that are showing thumbs do not display the larger image. I'd contact SM support (help@smugmug.com) if I were you.

leftquark · May 30, 2017

For all 3 of these galleries, had you recently performed some watermark changes?

Tom Foster · May 30, 2017

I'd changed the watermarks a couple of days ago maybe? I'd changed watermarks on a different album today but not those ones...seems to have fixed itself now anyway (or someone has fixed it)!
Edit: Actually not fixed yet, just changed to different images

leftquark · May 30, 2017

Our engineering team is diving into this -- when we view the photos as part of the investigation, they get automatically generated. We're just trying to figure out what's causing them to break in the first place, since that's not pleasant.

Tom Foster · June 1, 2017

Tried removing the watermarks and they were still missing. Tried adding the watermarks back and still no luck! They've been gone for quite a long time now!

Missing Images?

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