Images turning to spacer.gif

Cygnus Studios · June 21, 2017

Edit to say that this is on my end (computer issue of some kind) and not a smugmug issue.

leftquark · June 21, 2017

I was able to click the download button and save the original file with no problems. Can you let us know how you're going about trying to download an image? Are you viewing in a gallery, or is it on a Folder or Page filled with content blocks?

I'm also confused about your comment on uploading -- are you saying none of your photos are uploading and instead they're being filled with tiny empty images (spacer.gif)?

Cygnus Studios · June 21, 2017

I've tried downloading straight from gallery and from organizer and get same results. I tried a few dozen galleries now. I haven't changed anything on the website in a while now, so I'm not sure what is causing it to happen now. I am unable to find any gallery that allows me to download jpegs.

Edit:

Now I am uploading jpegs all the time, but still cannot download them.

Cygnus Studios · June 21, 2017

This is extra weird now. I can download jpegs on 1 computer, but only spacer gifs on 2 others. So now I'm not sure if it is a computer problem or website problem.

When I googled this, the first thing I found was a thread from last year.

Cygnus Studios · June 21, 2017

This seems to be on my end, not a smugmug issue. Sorry leftquark.

leftquark · June 21, 2017

Let me know if we can help at all!

Images turning to spacer.gif

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