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Canon repair

joshhuntnmjoshhuntnm Registered Users Posts: 1,924 Major grins
in Cameras

I sent my canon 70d in for repair. The camera was freezing when doing video. They have had it a week with no progress. Is this normal? Could I have sent it anywhere else?

Josh
Las Cruces Photographer / Las Cruces Wedding Photographer
Other site
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    ziggy53ziggy53 Super Moderators Posts: 23,799 moderator

    Which Canon facility did you send it to?
    Did you get recognition from Canon that they have received it?
    Are you a CPS member? If so, what tier?

    Canon used to send updates via your e-mail. Make sure your spam filter isn't accidentally trapping communication from Canon. The first thing you should get is a repair estimate, which you will have to approve before actual repairs begin.

    Regardless, if you have important customer events coming up I recommend rental, just in case.

    ziggy53
    Moderator of the Cameras and Accessories forums
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    joshhuntnmjoshhuntnm Registered Users Posts: 1,924 Major grins

    I got the repair estimate and paid for it. That was last Tuesday. I am not CPS member.

    Josh
    Las Cruces Photographer / Las Cruces Wedding Photographer
    Other site
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    denisegoldbergdenisegoldberg Administrators Posts: 14,237 moderator

    Have you called Canon and asked for a progress report / estimated time of completion?

    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
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    ziggy53ziggy53 Super Moderators Posts: 23,799 moderator

    @joshhuntnm said:
    I got the repair estimate and paid for it. That was last Tuesday. I am not CPS member.

    In my experience, 2-3 weeks can be pretty normal for minor repairs. Depends partly on the backlog of other repairs. As Denise said, you can contact Canon service directly.

    ziggy53
    Moderator of the Cameras and Accessories forums
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