"Download Password" and Safari 12.0.3 (or similar)

LinuxHack3rLinuxHack3r Big grinsTennesseePosts: 8Registered Users Big grins
I think I have narrowed this issue to being unique with Safari. I have some galleries that I am attempting to let a client download via password. It works great in Chrome, but in Safari 12.0.3 (freshly deleted all cookies, disable all extensions), it keeps giving me the following error:

That password doesn’t match what the owner told us.

Works as expected in Google Chrome. I spoke with SmugMug tech support today. Her name was Ana. She inferred there are indeed issues with the newest version of Safari. Can anyone else confirm that you are having these issues?

I have a "hidden" folder accessible via link, with a simple passcode for gaining access. That works. Within that folder are numerous galleries. I can view them. When I click the download button, the download passcode does not work in Safari but does Chrome. I've tried different passwords, etc.

Comments

  • leftquarkleftquark SmugMug Product Team Posts: 3,618Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    Safari does indeed pose some problems with download passwords (and shopping carts) with SmugMug customers who have custom domains. In an attempt to crack down on advertising trackers and keep your browsing private, Safari is also making it difficult for websites like SmugMug to perform functions for people with custom domains. We’re working to solve the issue so that full functionality is restored on Safari.

    I believe a temporary workaround is to visit www.smugmug.com and then try the download gallery.

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • LinuxHack3rLinuxHack3r Big grins TennesseePosts: 8Registered Users Big grins
    Thank you. That is reassuring that I'm not losing my mind. That also potentially explains why at times it has worked and other times it hasn't on Safari.

    I know this is something that is almost NEVER commented on regarding timelines, but is this something that you think can and will be resolved in a timely manner? A month or so isn't a big deal. But 6 months or 2 years is a very, very long time in my book and defeats one of the main purposes I purchased SmugMug for to begin with.
  • LinuxHack3rLinuxHack3r Big grins TennesseePosts: 8Registered Users Big grins
    I can confirm that visiting SmugMug.com, then opening the "hidden link" allows me to download the passworded images via the password.

    Shall I imagine once setting a cookie/etc by visiting smugmug.com, a user may be able to come back the next day and download directly from that gallery again without the workaround?
  • rainforest1155rainforest1155 SmugMug Support Hero Posts: 4,499Registered Users Major grins

    Glad to hear it's working. As long as the browser isn't set to clear cookies on its own and there's no extensions installed that clear cookies, I'd expect the download to also work fine the next day.

    We don't have a way to provide a ETA on when the issue might be resolved.

    Sebastian
    SmugMug Support Hero
  • LinuxHack3rLinuxHack3r Big grins TennesseePosts: 8Registered Users Big grins
    I understand, programmers or their representatives rarely give ETAs.

    Is it somehow a cookie issue between he custom domain and the SmugMug domain?
  • rainforest1155rainforest1155 SmugMug Support Hero Posts: 4,499Registered Users Major grins

    From my understanding, it's connected to third party cookies as using a custom domain SmugMug.com is seen as a third party by the browser. Visiting SmugMug.com likely sets a cookie that then allows the feature to work properly.

    Sebastian
    SmugMug Support Hero
  • leftquarkleftquark SmugMug Product Team Posts: 3,618Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee
    edited March 14, 2019

    As Sebastian mentioned, it's hard to estimate when we'll be able to resolve this, but I can comment and say that this is a priority for us and we'd like to get it solved as fast as possible, especially since it's impacting more than just Gallery Downloads.

    Seb is also correct about the cookie setting bits :)

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • LinuxHack3rLinuxHack3r Big grins TennesseePosts: 8Registered Users Big grins

    Any update?

  • leftquarkleftquark SmugMug Product Team Posts: 3,618Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    The first change as part of the Safari issues should roll out within the next week: the Organizer will no longer load within your custom domain, but instead load on https://secure.smugmug.com. We're still looking into Gallery Downloads and other impacted issues with Safari on Custom Domains.
    (FWIW, Apple isn't making this easy).

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • LinuxHack3rLinuxHack3r Big grins TennesseePosts: 8Registered Users Big grins

    What are the chances that the following behavior is somewhat of a fix?

    I've noticed via Google Analytics that the top referrer for my domain is: smugmug.com/visit/safari-redirect/

    I'm wondering if custom domains push Safari users to the Smugmug.com domain which in turn pushes the user back to the original custom domain. This would allow you (SmugMug) to set that cookie, effectively accomplishing the "temporary workaround"?

    I'm just curious at this point. I noticed that referrer and started wondering about it.

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