Options

Pending invitations not changing

gavlowgavlow Registered Users Posts: 2 Beginner grinner
in SmugMug Support
I have sent out numerous invitations to family to have access to my gallery. All were accepted by email and created guest accounts but only some of the people can see the gallery. I noticed that the family members that couldn't still had their invitations in teh "pending" area NOT accepted. (despite them having gone through tha acceptance process. Any ideas?? Thx
Tagged:

Comments

  • Options
    leftquarkleftquark Registered Users, Retired Mod Posts: 3,784 Many Grins

    Is there any chance you could let us know which browsers they were using when they tried to accept the invitations?

    dGrin Afficionado
    Former SmugMug Product Team
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • Options
    gavlowgavlow Registered Users Posts: 2 Beginner grinner
    edited April 23, 2019
    Both were chrome but others have been able to accept and see galleries with Chrome - including a second email address of mine.
  • Options
    leftquarkleftquark Registered Users, Retired Mod Posts: 3,784 Many Grins

    One of the heroes has reached out to you

    dGrin Afficionado
    Former SmugMug Product Team
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • Options
    stigvollstigvoll Registered Users Posts: 23 Big grins

    Did any of the pending invitations belong to email addresses from protonmail.com, gavlow? I've experienced the exactly same problem.

  • Options
    stigvollstigvoll Registered Users Posts: 23 Big grins

    For the record: Deleting the contact from the contact list, and then re-sending the invitation did the trick.

Sign In or Register to comment.