This might help https://dgrin.com/discussion/258959/download-all-emails-link-producing-zip-file-but-gallery-photos-missing-from-zip
Here's a link to the help page that shows how to download all images in a gallery - https://help.smugmug.com/download-all-images-in-a-gallery-r1Qwlgv1ErM.
You can request the download yourself then email the link to the individual.
Comments
This might help
https://dgrin.com/discussion/258959/download-all-emails-link-producing-zip-file-but-gallery-photos-missing-from-zip
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Here's a link to the help page that shows how to download all images in a gallery - https://help.smugmug.com/download-all-images-in-a-gallery-r1Qwlgv1ErM.
You can request the download yourself then email the link to the individual.
Musings & ramblings at https://denisegoldberg.blogspot.com