Outstanding issues on mobile search and mobile zoom
Posting this information again as I'm simply not getting any updates from the original threads.
1) Search does not work on mobile
I raised this issue back in 2017 and various times since. Much the discussion can be found on this thread https://dgrin.com/discussion/comment/2100287#Comment_2100287 but in summary, I have tagged nearly all of my photos with keywords. Search works perfectly on desktop, but on mobile (regardless of device or operating system), SmugMug regularly either i) says nothing can be found when these tags to exist. After refreshing a few times, it eventually does find them, OR, ii) still says zero results, but does display, some, but not all of the images. The SmugMug Team have been able to replicate this, but still have not prioritised getting it fixed. Come on.. this is basically search functionality!!!!
2) Zoom does something strange on mobile
I raised this in November and was told that it would be looked in to... no update, despite asking.
In summary, when zooming in on a photo on mobile, the screen goes blank for a moment before the picture reappears. It's a bad experience for the user and confusing. Can I please have an update.
I love SmugMug... but really don't like the lack of support in getting these issues prioritised and resolved
Looking forward to a response.