Lost feature images

jamblar · December 11, 2021

Over the years, I've chosen a feature image for each of my galleries as I've gone along, so I have nice looking thumbnails on the page that lists all my galleries. Today whilst tweaking some other things in the organiser, I clicked on 'Settings > All galleries in folder', and I saw a tick box for 'Feature Image'. It wasn't ticked, and for a split second I mistook it for an option to place the feature image at the top of all my gallery pages. So I ticked it, and now all my feature images/gallery thumbnails are missing!

I can't quite understand the purpose of this box where it is controlling a whole list of galleries. All I know is in by turning it on, I've turned all my feature images off.

Please tell me there's a way to undo what I did so that I don't have to sort through 98k images to find 260 thumbnails.

Thanks in advance

Hikin' Mike · December 11, 2021

I would contact the help desk because they don't monitor the forum as closely as they do the help desk. The help desk is in my signature below.

jamblar · December 11, 2021

Thanks Mike. For some reason I'm unable to get my head around exactly how smugmug works in the backend, (despite being a web designer for 15 years!) so I was hoping I had just turned it off in a sense, and that it could be turned back on. I think you're suggesting that I need SmugMug themselves to roll something back server side to fix this? (if that's even possible)?

denisegoldberg · December 11, 2021

As Mike said, if you are looking for help from SmugMug you should contact them directly at the help desk.

https://www.smugmughelp.com/en/articles/309-email-a-smugmug-support-hero

Hikin' Mike · December 11, 2021

@jamblar said:
I need SmugMug themselves to roll something back server side to fix this? (if that's even possible)?

Yep. They have controls that we (as users) don't have access.

Lost feature images

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