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International Bandwidth

wslamwslam Registered Users Posts: 277 Major grins
edited March 21, 2006 in SmugMug Support
I have looked through smugmug's website and can't seem to find the relevant information I am looking for.

I live in Hong Kong, and I find Smugmug a little slow, especially for playing back video clips. In fact I ALWAYS get extremely choppy video playback unless I wait and let the video load for a few MINUTES first.

Does anyone know what kind of Bandwidth does Smugmug has for overseas users?
ws, photos.lam.ws

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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 20, 2006
    wave.gif Hi wslam, I'm ask Wireless, our Director of all things connected, to comment on this. Thanks!
    Andy

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    wslamwslam Registered Users Posts: 277 Major grins
    edited March 20, 2006
    Andy wrote:
    wave.gif Hi wslam, I'm ask Wireless, our Director of all things connected, to comment on this. Thanks!

    Thanks! I look forward to find out the ans!
    ws, photos.lam.ws
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    WirelessWireless Registered Users Posts: 162 Major grins
    edited March 20, 2006
    wslam wrote:
    Thanks! I look forward to find out the ans!

    Hi wslam, thanks for the question. Sorry to hear that you are having some latency viewing movies. Our datacenter is located in the San Francisco area, close to major peering and pacific transit (we purchase bandwidth from some of the largest global providers such as UUnet, Internap, Global Crossing, Teleglobe, etc). There is some inherent latency as you cross the ocean, which is going to be noticeable in larger files such as movies.

    Hope this helps!
    wireless.SmugMug.com
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    wslamwslam Registered Users Posts: 277 Major grins
    edited March 20, 2006
    Wireless wrote:
    Hi wslam, thanks for the question. Sorry to hear that you are having some latency viewing movies. Our datacenter is located in the San Francisco area, close to major peering and pacific transit (we purchase bandwidth from some of the largest global providers such as UUnet, Internap, Global Crossing, Teleglobe, etc). There is some inherent latency as you cross the ocean, which is going to be noticeable in larger files such as movies.

    Hope this helps!

    Thank you Wirelessfor getting back to me. It's not just the movie watching that slow. I understand streaming mpeg1 is very tough to do, esp from overseas...but even photo viewing is not the snappiest either.

    I did a tracert for you just so you know what kind of latency i am having here:

    Tracing route to hera.smugmug.com [63.81.134.23]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 19 ms 19 ms 19 ms pcd-vta2-1-rx.netvigator.com [203.218.32.254]
    3 17 ms 19 ms 19 ms n219076125198.netvigator.com [219.76.125.198]
    4 21 ms 18 ms 19 ms pcd507254.netvigator.com [218.102.39.254]
    5 18 ms 19 ms 20 ms unknown.net.reach.com [134.159.100.177]
    6 20 ms 23 ms 19 ms teleglobe2-RGE.hkix.net [202.40.161.224]
    7 176 ms 179 ms 179 ms if-0-1.core1.LAA-LosAngeles.teleglobe.net [64.86
    .129.22]
    8 167 ms 187 ms 168 ms if-3-3.mcore4.LAA-LosAngeles.teleglobe.net [216.
    6.85.25]
    9 176 ms 176 ms 174 ms if-6-0.core1.SQN-SanJose.teleglobe.net [216.6.85
    .22]
    10 178 ms 179 ms 178 ms pri.r1-ge0-2-eq-sj.smugmug.com [206.223.117.70]

    11 177 ms 179 ms 179 ms hera.smugmug.com [63.81.134.23]

    Trace complete.

    if there's an option to buy guranteed intl bandwidth at a cost, i will be the first one! maybe another revenue stream for you guys!

    ws
    ws, photos.lam.ws
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    WirelessWireless Registered Users Posts: 162 Major grins
    edited March 20, 2006
    wslam wrote:
    Thank you Wirelessfor getting back to me. It's not just the movie watching that slow. I understand streaming mpeg1 is very tough to do, esp from overseas...but even photo viewing is not the snappiest either.

    I did a tracert for you just so you know what kind of latency i am having here:

    Tracing route to hera.smugmug.com [63.81.134.23]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 19 ms 19 ms 19 ms pcd-vta2-1-rx.netvigator.com [203.218.32.254]
    3 17 ms 19 ms 19 ms n219076125198.netvigator.com [219.76.125.198]
    4 21 ms 18 ms 19 ms pcd507254.netvigator.com [218.102.39.254]
    5 18 ms 19 ms 20 ms unknown.net.reach.com [134.159.100.177]
    6 20 ms 23 ms 19 ms teleglobe2-RGE.hkix.net [202.40.161.224]
    7 176 ms 179 ms 179 ms if-0-1.core1.LAA-LosAngeles.teleglobe.net [64.86
    .129.22]
    8 167 ms 187 ms 168 ms if-3-3.mcore4.LAA-LosAngeles.teleglobe.net [216.
    6.85.25]
    9 176 ms 176 ms 174 ms if-6-0.core1.SQN-SanJose.teleglobe.net [216.6.85
    .22]
    10 178 ms 179 ms 178 ms pri.r1-ge0-2-eq-sj.smugmug.com [206.223.117.70]

    11 177 ms 179 ms 179 ms hera.smugmug.com [63.81.134.23]

    Trace complete.

    if there's an option to buy guranteed intl bandwidth at a cost, i will be the first one! maybe another revenue stream for you guys!

    ws
    The latency shown in that traceroute is within SLA for transpacific connectivity. I can't buy anything faster to sell you if we could... :cry (although that is a bit on the high end, MCI claims its network was delivering around ~120ms from Tokyo to LA. I'll see if I can tweak our providers a little, but I'm not sure I really can deliver a dramatic difference)
    wireless.SmugMug.com
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    wslamwslam Registered Users Posts: 277 Major grins
    edited March 21, 2006
    Wireless wrote:
    The latency shown in that traceroute is within SLA for transpacific connectivity. I can't buy anything faster to sell you if we could... :cry (although that is a bit on the high end, MCI claims its network was delivering around ~120ms from Tokyo to LA. I'll see if I can tweak our providers a little, but I'm not sure I really can deliver a dramatic difference)

    If you would really do that, that's already more then I was expecting.
    It is on the higher end. I tried running tracert to a few other photo hosting website and they are actually all speedier.

    Maybe you should look for a partner in Asia! :D (hint, me!)
    ws, photos.lam.ws
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