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Where are my galleries?

BigAlBigAl Registered Users Posts: 2,294 Major grins
edited April 3, 2006 in SmugMug Support
All my galleries, except the last one I added pics to, have disappeared. I could see them all yesterday???

The links in my sig still work, but the galleries themselves are not visible from my front page.

http://bigal-sa.smugmug.com
Birds
Bugs
Spiders
Flowers

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    DavidTODavidTO Registered Users, Retired Mod Posts: 19,160 Major grins
    edited April 2, 2006
    I see 7 categories on your homepage. Is that how it's supposed to be?
    Moderator Emeritus
    Dgrin FAQ | Me | Workshops
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    BigAlBigAl Registered Users Posts: 2,294 Major grins
    edited April 2, 2006
    DavidTO wrote:
    I see 7 categories on your homepage. Is that how it's supposed to be?
    That sounds about right. I can only see animals, then in animals, only bugs headscratch.gif
    Birds
    Bugs
    Spiders
    Flowers
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    DavidTODavidTO Registered Users, Retired Mod Posts: 19,160 Major grins
    edited April 2, 2006
    Try clearing your cache, exiting and restarting your browser.
    Moderator Emeritus
    Dgrin FAQ | Me | Workshops
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 2, 2006
    BigAl wrote:
    That sounds about right. I can only see animals, then in animals, only bugs headscratch.gif

    Hi Al,

    Try deleting your cookies, closing your browser and starting up again. Let us know.

    Thanks!
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    DavidTODavidTO Registered Users, Retired Mod Posts: 19,160 Major grins
    edited April 2, 2006
    Andy wrote:
    Hi Al,

    Try deleting your cookies, closing your browser and starting up again. Let us know.

    Thanks!


    Cookies, Cookies, Cookies!!!! (bangs head on wall).
    Moderator Emeritus
    Dgrin FAQ | Me | Workshops
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    BigAlBigAl Registered Users Posts: 2,294 Major grins
    edited April 3, 2006
    DavidTO wrote:
    Try clearing your cache, exiting and restarting your browser.
    Ok, that didn't work, so I'll have to look at Andy's suggestion, but I'm loath to clear my cookies. I'll try logging out first then report back here.
    Birds
    Bugs
    Spiders
    Flowers
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 3, 2006
    BigAl wrote:
    Ok, that didn't work, so I'll have to look at Andy's suggestion, but I'm loath to clear my cookies. I'll try logging out first then report back here.

    Al,

    Clear just your smugmug.com cookies thumb.gif it's not a problem, no worries!
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    DavidTODavidTO Registered Users, Retired Mod Posts: 19,160 Major grins
    edited April 3, 2006
    BigAl wrote:
    Ok, that didn't work, so I'll have to look at Andy's suggestion, but I'm loath to clear my cookies. I'll try logging out first then report back here.


    It didn't work, because I was WRONG. Do as Andy says, not as I say...
    Moderator Emeritus
    Dgrin FAQ | Me | Workshops
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    BigAlBigAl Registered Users Posts: 2,294 Major grins
    edited April 3, 2006
    Andy wrote:
    Al,

    Clear just your smugmug.com cookies thumb.gif it's not a problem, no worries!
    YES! I cleared the smugmug cookies, and the bigal-sa.smugmug cookies in Firefox and all is happy again. Interestingly enough, even though I cleared the cookies, when I went back to my page, I was still logged in headscratch.gif

    [edit]Forgot to say - THANKS for the real time support guys![/edit]
    Birds
    Bugs
    Spiders
    Flowers
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    BigAlBigAl Registered Users Posts: 2,294 Major grins
    edited April 3, 2006
    Interesting, I had the same problem on my work PC. Clearing smugmug cookies fixed that too.

    Did something change on smugmug yesterday?
    Birds
    Bugs
    Spiders
    Flowers
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    tsk1979tsk1979 Registered Users Posts: 937 Major grins
    edited April 3, 2006
    Had the same problem too!
    Clearing cookies fixed the problem. Something changed in smugmug?
    Smugmug: http://tanveer.smugmug.com
    FB:https://www.facebook.com/TanveersPhotography
    Site :http://www.tanveer.in
    Blog :http://tsk1979.livejournal.com
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 3, 2006
    tsk1979 wrote:
    Clearing cookies fixed the problem. Something changed in smugmug?

    No, nothing changed recently. We're looking into why the cookie thing happens.

    Sorry for the trouble !

    Andy
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    kwalshkwalsh Registered Users Posts: 223 Major grins
    edited April 3, 2006
    Just so you know, same thing happened to me. Had to delete all cookies and restart - actually had to do it twice, must have missed a cookie or something. Anyway all better now.

    A stupid, probably not at all useful observation - what did change recently was DST. Seems like first reports of problem were on Sunday and there is a "timezone" cookie. Probably not at all related, but figured I'd point it out anyway.

    Ken
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 3, 2006
    kwalsh wrote:

    A stupid, probably not at all useful observation - what did change recently was DST. Seems like first reports of problem were on Sunday and there is a "timezone" cookie. Probably not at all related, but figured I'd point it out anyway.

    Ken

    wave.gif thanks Ken - it's very smart of you actually naughty.gif

    Glad you're sorted out.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    onethumbonethumb Administrators Posts: 1,269 Major grins
    edited April 3, 2006
    kwalsh wrote:
    Just so you know, same thing happened to me. Had to delete all cookies and restart - actually had to do it twice, must have missed a cookie or something. Anyway all better now.

    A stupid, probably not at all useful observation - what did change recently was DST. Seems like first reports of problem were on Sunday and there is a "timezone" cookie. Probably not at all related, but figured I'd point it out anyway.

    Ken

    You're right on the money. Jimmy had a big bug in our "new" (new as in "hasn't switched from PST to PDT since we launched it) display of times in your local timezone on the site.

    It was crashing the site partway through the page render.

    I *think* it's fixed now.

    Sorry about that!

    Don
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