order help

C_lawgik · July 22, 2006

Ok this is the second time this has happened to me. I have an order, order number [URL="javascript:ol('https://www.smugmug.com/cart/order.mg?OrderID=149899');"]149899[/URL] and this customer wants a digital copy. But there is no history of this order in my CP. I know that if you dont make profit on an order then it doesnt show up. But im pretty sure I have changed all my gallery pricing. Andy can you link me to the picture and help me with this?

Andy · July 22, 2006

The photo in question, you haven't actually set the price for Lustre to be your custom price, or $0, so the customer bought it for retail.

http://www.smugmug.com/gallery/1473157/63/70455076/Medium

I'm heading out for a week's vacation so follow up to our help desk if you have any questions, ok?

order help

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