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Questioning your clients-- market analysis
davidryan
Registered Users Posts: 306 Major grins
Hello all--
Does anyone send a questionnaire to their clients after the shots are done and the prints are printing? Such questions as client satisfaction, likes, dislikes, suggestions and improvements?
I've recently developed a quick questionnaire using Adobe that allows me to send the questionnaire via email and all the recipient needs is Adobe Reader. The form also has a button that when finished, the client clicks "submit" and the results show up in my inbox and then goes into a data base that gives me the results in a coherent and useful report. So far this questionnaire has slightly changed my websites look, navigation and some methods I have. Whether or not it increases the bottom line has yet to be seen-- but customers seem to be happy that I'm even asking-- and hopefuly happy customers are repeat customers?
So does anyone do anything like this? And if you do how do you do it? Has it helped/changed things? Even increased sales?
Does anyone send a questionnaire to their clients after the shots are done and the prints are printing? Such questions as client satisfaction, likes, dislikes, suggestions and improvements?
I've recently developed a quick questionnaire using Adobe that allows me to send the questionnaire via email and all the recipient needs is Adobe Reader. The form also has a button that when finished, the client clicks "submit" and the results show up in my inbox and then goes into a data base that gives me the results in a coherent and useful report. So far this questionnaire has slightly changed my websites look, navigation and some methods I have. Whether or not it increases the bottom line has yet to be seen-- but customers seem to be happy that I'm even asking-- and hopefuly happy customers are repeat customers?
So does anyone do anything like this? And if you do how do you do it? Has it helped/changed things? Even increased sales?
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But I've been looking at Zoomerang (free subscription) to collect this data. But I believe it resets after a certain amount of time....
Can you tell me more about your questionnaire? Did you have to purchase a PDF writer? Did you write something to push the data into a database? Or was this a little package?
I definitely want to go that direction (satisfies the other part of my geekiness that SM doesn't!), but haven't gotten that far!
Thanks!
www.tippiepics.com
Open Office ( openoffice.org ) will do all of that and even create PDF files. It is open source and free, though donations are encouraged. A great package. I loaded it when I found some of the MS Office suite wasn't backwards compatible. Like Publisher.
http://jburtphotos.com
http://jburtphotos.smugmug.com
Basic but makin' changes