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At Cost

irenelucierirenelucier Registered Users Posts: 57 Big grins
edited January 11, 2007 in SmugMug Pro Sales Support
So far these two links have been great for getting at cost gallleries set up.
http://www.smugmug.com/help/print-pricing
http://blogs.smugmug.com/pros/2005/0...at-cost-sales/

Yet I can't get two of the galleries to take. They each show .02 has been added to each price.

I am careful to click "Apply" before I click "Save" and I've also tried it various ways:
  1. Leaving quick input to "Apply this pricing:" (default selection) and simply adding .01 to each price that I want to be available and 0 to each product I do not want to offer. Apply. Save.
  2. Setting quik input to "Clear" 'All Products", then going back into the Pro Pricing (gallery), and setting quick input to "Increase" ".01" "all products", then changing the ones I don't want to sell back to 0.
  3. Setting quik input to "Clear" 'All Products". Apply. Save. Then back into the Pro Pricing (gallery), and setting quick input to a gallery for which the at cost is working correctly under "From previously priced galleries" and selecting "all products." Apply. Save.
  4. Setting quik input to "Clear" 'All Products", Apply. Save. Then back into the Pro Pricing ( galleries (bulk) ), and setting "copy" to a gallery that the at cost is working correctly under "prices from these galleries", clicking to select both the problem galleries (there is no apply button here) and clicking save.
I never entered .02 as an price - yet that is the amount that is added to the problem galleries. It is as if the edit is getting applied twice. But I can not identify from my actions how I could have caused this. :confused

I give. :help

Will a house pro please help me out? These are password protected galleries, but I'd be happy to pm the links and my admin password if you care to try it yourself. :dunno

Thanks,

Irene
Irene

Comments

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    Barefoot and NaturalBarefoot and Natural Registered Users Posts: 586 Major grins
    edited January 11, 2007
    I don't have an answer for you but your website is truely wonderful!
    Very user friendly! Beautiful portraits!!

    Heather
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    brjphotobrjphoto Registered Users Posts: 168 Major grins
    edited January 11, 2007
    My suggestion, increase the price by -.02 cents. (That would be a negative 2 cents.)

    That should offset the changes you have made, and reset things back to zero.
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    irenelucierirenelucier Registered Users Posts: 57 Big grins
    edited January 11, 2007
    Barefoot and Natural wrote:
    ...Very user friendly! Beautiful portraits!!

    Heather


    Well that is just about the nicest way that anyone ever said they couldn't help me. Thanks Heather!
    Irene
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    irenelucierirenelucier Registered Users Posts: 57 Big grins
    edited January 11, 2007
    brjphoto wrote:
    My suggestion, increase the price by -.02 cents. (That would be a negative 2 cents.)

    That should offset the changes you have made, and reset things back to zero.
    I tried it, only I assumed that you meant to type decrease the price... that didn't work so I tried it as you typed it and increased by negative 2 cents. Nada.

    To clarify: I can get things set back to zero, but that just sets the gallery to the default pricing that I had already set up in the portfolio pricing.

    So, entering .01 for each product should not result in .02 being added to the total price. I can't explain, which is why I couldn't fix it and have come here for help.

    No worries, SM support rocks... might take longer than usual, but that's just because Andy is on vacation.
    Irene
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    BarbBarb Administrators Posts: 3,352 SmugMug Employee
    edited January 11, 2007
    irenelucier wrote:
    I tried it, only I assumed that you meant to type decrease the price... that didn't work so I tried it as you typed it and increased by negative 2 cents. Nada.

    To clarify: I can get things set back to zero, but that just sets the gallery to the default pricing that I had already set up in the portfolio pricing.

    So, entering .01 for each product should not result in .02 being added to the total price. I can't explain, which is why I couldn't fix it and have come here for help.

    No worries, SM support rocks... might take longer than usual, but that's just because Andy is on vacation.

    Hi :)

    If you can just give me the link to one of your galleries (no need to give the password), I will certainly check it out for you :)
    Barb
    Smug since 2006
    SmugMug Help
    PhotoscapeDesign
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    irenelucierirenelucier Registered Users Posts: 57 Big grins
    edited January 11, 2007
    Barb wrote:
    Hi :)

    If you can just give me the link to one of your galleries (no need to give the password), I will certainly check it out for you :)

    Hi Barb!

    You came along sooner than I expected. Here's one, it's not availabe to the public, but I can pm the privacy password if you need it.

    http://luciers.smugmug.com/gallery/2308684.
    Irene
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    BarbBarb Administrators Posts: 3,352 SmugMug Employee
    edited January 11, 2007
    irenelucier wrote:
    Hi Barb!

    You came along sooner than I expected. Here's one, it's not availabe to the public, but I can pm the privacy password if you need it.

    http://luciers.smugmug.com/gallery/2308684.

    No need for the password ;)

    Right now in that gallery, you have a .01 cent increase on each product. You have opted to not sell digital downloads. I think that is what you are wanting, correct? Default prices plus one cent?
    Barb
    Smug since 2006
    SmugMug Help
    PhotoscapeDesign
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    irenelucierirenelucier Registered Users Posts: 57 Big grins
    edited January 11, 2007
    Barb wrote:
    Default prices plus one cent?

    Yes please, I'd like to get as close to at cost for this wedding and two others, (it's a thank you.) But I do need to track sales, hence the penny.

    Thank you so much your time, this is the other problem gallery:
    http://www.irenelucier.com/gallery/2305135

    If I did it correctly, by setting the delay to 7, I'll have that many business days to upload the full resolution images, before an order goes to print, right?
    Irene
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    BarbBarb Administrators Posts: 3,352 SmugMug Employee
    edited January 11, 2007
    irenelucier wrote:
    Yes please, I'd like to get as close to at cost for this wedding and two others, (it's a thank you.) But I do need to track sales, hence the penny.

    Thank you so much your time, this is the other problem gallery:
    http://www.irenelucier.com/gallery/2305135

    If I did it correctly, by setting the delay to 7, I'll have that many business days to upload the full resolution images, before an order goes to print, right?
    Your pricing appears to be correct in that gallery, also. The only problem I can see is that by having such low resolution files available, not all print sizes are available to purchase. When I added one of the photos to the cart, I was only given the option of purchasing 4x6's or wallets.

    Our minimum print resolution requirements still apply. Keep the image size high enough to sell the prints you want, but shrink the file size by saving proofing images at jpeg 7 and replacing them with jpeg 10 images as needed.

    And yes, by setting your proof delay to 7 days, that is the amount of days you have to correct any issues with an order, replace images, etc.
    Barb
    Smug since 2006
    SmugMug Help
    PhotoscapeDesign
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    irenelucierirenelucier Registered Users Posts: 57 Big grins
    edited January 11, 2007
    Barb wrote:

    Our minimum print resolution requirements still apply. Keep the image size high enough to sell the prints you want, but shrink the file size by saving proofing images at jpeg 7 and replacing them with jpeg 10 images as needed.

    Ok, I did forget about the minimum requirements, thanks for catching that.
    Irene
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    BarbBarb Administrators Posts: 3,352 SmugMug Employee
    edited January 11, 2007
    irenelucier wrote:
    Ok, I did forget about the minimum requirements, thanks for catching that.

    You are welcome. Be sure and holler back if you have any further questions :)
    Barb
    Smug since 2006
    SmugMug Help
    PhotoscapeDesign
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