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Smugmug service spotty for me today

bhambham Registered Users Posts: 1,303 Major grins
edited February 9, 2007 in SmugMug Support
I getting some pages, then try to go to another page and then get the cannot find server message. This over multiple sites. My sites and many other sites.

I tested my speed to the net and I got 4.86m download 482k upload.

From my experience (happened before) this is usually a internet issue somewhere in the midcontinent, anybody else getting this?
"A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me

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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited February 8, 2007
    bham wrote:
    I getting some pages, then try to go to another page and then get the cannot find server message. This over multiple sites. My sites and many other sites.

    I tested my speed to the net and I got 4.86m download 482k upload.

    From my experience (happened before) this is usually a internet issue somewhere in the midcontinent, anybody else getting this?
    Hi, sorry you are having trouble- we'd like to help! Can you run a traceroute when it happens again, and post the results here? If you need instructions on that, just let me know, thanks.

    The servers have not had any issues today, so your suspicion is probably right....
    Andy

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    bhambham Registered Users Posts: 1,303 Major grins
    edited February 8, 2007
    Andy wrote:
    Hi, sorry you are having trouble- we'd like to help! Can you run a traceroute when it happens again, and post the results here? If you need instructions on that, just let me know, thanks.

    The servers have not had any issues today, so your suspicion is probably right....

    After I put this message in, it took me about 10 tries to get dgrin to come up. Something on the net is acting weird. I get many sites ok, some intermittent.
    "A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited February 8, 2007
    bham wrote:
    After I put this message in, it took me about 10 tries to get dgrin to come up. Something on the net is acting weird. I get many sites ok, some intermittent.
    Traceroutes.....
    Andy

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    bhambham Registered Users Posts: 1,303 Major grins
    edited February 8, 2007
    Andy wrote:
    Traceroutes.....

    How to again? Tried searching for the link and after looking through about 3 threads about past issues couldn't find it.
    "A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited February 8, 2007
    bham wrote:
    How to again? Tried searching for the link and after looking through about 3 threads about past issues couldn't find it.
    PC:

    To run a traceroute on a PC, click on "Start". Then click on "run" and type in "command". That should bring up a black screen. When you get that, type in "tracert hera.smugmug.com". There should be a little 'c:\' in the upper left corner of that black screen, click on that. Then select "edit" and then select "mark". You will see a little gray box appear inside the black box at the top. Click on that and drag it to the bottom so that all the text is highlighted. Then click on the 'c:\' at the top again and click on "edit" then "copy". Paste here.


    MAC:
    To run a traceroute on a Mac, open finder. Then open applications>utilities>network utility. Then click on the Traceroute tab. When that opens, type in hera.smugmug.com. Copy and paste the results.
    Andy

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    notrslaunotrslau Registered Users Posts: 5 Beginner grinner
    edited February 8, 2007
    two traceroutes
    Same problem here. traceroute from one of my home machines:

    [Owner@TANYA ~]$ tracert www.smugmug.com

    Tracing route to hera.smugmug.com [63.81.134.23]
    over a maximum of 30 hops:

    1 4 ms 3 ms 2 ms 10.0.1.1
    2 4 ms * 4 ms 192.168.1.254
    3 16 ms 17 ms 17 ms 192.0.2.100
    4 19 ms 17 ms 17 ms dist3-vlan50.irvnca.sbcglobal.net [67.114.50.1]
    5 18 ms 19 ms 18 ms bb1-g10-0.irvnca.sbcglobal.net [151.164.92.194]
    6 16 ms 17 ms 17 ms bb2-p3-0.irvnca.sbcglobal.net [151.164.191.206]
    7 18 ms 17 ms 19 ms 151.164.93.167
    8 18 ms 19 ms 17 ms asn3549-glbx.eqlaca.sbcglobal.net [151.164.248.106]
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 [Owner@TANYA ~]$

    traceroute from a host on a completely different network:

    nilla:~> traceroute www.smugmug.com
    traceroute to hera.smugmug.com (63.81.134.23), 30 hops max, 38 byte packets
    1 gw-66-33-192-1 (66.33.192.1) 181.903 ms 113.228 ms 60.378 ms
    2 4.78.195.169 (4.78.195.169) 5.557 ms 10.724 ms 9.474 ms
    3 ae-2-54.bbr2.LosAngeles1.Level3.net (4.68.102.97) 9.259 ms ae-2-56.bbr2.LosAngeles1.Level3.net (4.68.102.161) 11.843 ms ae-2-52.bbr2.LosAngeles1.Level3.net (4.68.102.33) 8.528 ms
    4 as-2-0.bbr2.SanJose1.Level3.net (4.68.128.157) 21.044 ms ae-0-0.bbr1.SanJose1.Level3.net (64.159.1.129) 19.726 ms as-2-0.bbr2.SanJose1.Level3.net (4.68.128.157) 19.127 ms
    5 ge-7-1.ipcolo1.SanJose1.Level3.net (4.68.123.73) 17.047 ms ge-7-2.ipcolo1.SanJose1.Level3.net (4.68.123.137) 25.073 ms ge-11-2.ipcolo1.SanJose1.Level3.net (4.68.123.169) 25.064 ms
    6 pri.r1-ge0-2-eq-sj.smugmug.com (206.223.117.70) 31.808 ms 24.400 ms 32.916 ms
    7 hera.smugmug.com (63.81.134.23) 20.754 ms 21.989 ms 22.431 ms
    nilla:~>

    -robert
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    notrslaunotrslau Registered Users Posts: 5 Beginner grinner
    edited February 8, 2007
    Re: two traceroutes
    Wow, www.dgrin.com is now unreachable as well. Last hop is the same as the smugmug trace below. I VPN'd to a different net to post this.
    notrslau wrote:
    Same problem here. traceroute from one of my home machines:

    [Owner@TANYA ~]$ tracert www.smugmug.com

    Tracing route to hera.smugmug.com [63.81.134.23]
    over a maximum of 30 hops:

    1 4 ms 3 ms 2 ms 10.0.1.1
    2 4 ms * 4 ms 192.168.1.254
    3 16 ms 17 ms 17 ms 192.0.2.100
    4 19 ms 17 ms 17 ms dist3-vlan50.irvnca.sbcglobal.net [67.114.50.1]
    5 18 ms 19 ms 18 ms bb1-g10-0.irvnca.sbcglobal.net [151.164.92.194]
    6 16 ms 17 ms 17 ms bb2-p3-0.irvnca.sbcglobal.net [151.164.191.206]
    7 18 ms 17 ms 19 ms 151.164.93.167
    8 18 ms 19 ms 17 ms asn3549-glbx.eqlaca.sbcglobal.net [151.164.248.106]
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 [Owner@TANYA ~]$
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    notrslaunotrslau Registered Users Posts: 5 Beginner grinner
    edited February 8, 2007
    Re: two traceroutes
    notrslau wrote:
    Wow, www.dgrin.com is now unreachable as well. Last hop is the same as the smugmug trace below. I VPN'd to a different net to post this.

    Woohoo, both sites are accessible again. Looks like it was a Global Exchange problem in LA, at least for me.
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited February 9, 2007
    notrslau wrote:
    Woohoo, both sites are accessible again. Looks like it was a Global Exchange problem in LA, at least for me.
    These are the ones that are the most frustrating :(

    Glad you are sorted!
    Andy

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