Portugal sale inquiry and problem?

Pezpix · February 12, 2007

First off, sorry I couldnt address this inside of an existing thread but I wasnt sure exactly what context to put it in....

Ok that out of the way, I have a sale pending to a client based out of Portugal who recieved a message from the Smugmug support staff in an email stating that there was an error with the shipping address. My problem is, I havent been able to contact the client since and am unsure if there is still a shipping problem. However, it does show on my site that she did order the print and its ready to be shipped on my end. Here is the message she recieved.

We're terribly sorry but there seems to be a problem with
your shipping address. Please contact support to report this problem so we
can fix it right away.

Is there anything that I can tell her to inform her if indeed she does have a shipping address problem (once I make contact with her)?

Also, onto a second issue, I am still seemingly having trouble with the "Replace photo" option on my photos. On more than one occasion I've uploaded a replacement photo (especially for a client who needs a better quality image for print) only to see that it doesnt seem like it uploaded. Is there a time-delay issue when the .jpg files get uploaded by chance? Thanks for all the help.

First one to get a cool response back to me gets a big heart-shaped cookie :thumb

Andy · February 12, 2007

I'm not eating cookies, so I'll donate mine to the Support Heroes

Andy · February 12, 2007

Pezpix wrote:

Is there anything that I can tell her to inform her if indeed she does have a shipping address problem (once I make contact with her)?

We're contacting our lab, and double checking on the address. We'll take good care of your customer, no worries, once we ensure that the address is good, we'll make sure the lab can ship it!

Andy · February 12, 2007

Pezpix wrote:

Also, onto a second issue, I am still seemingly having trouble with the "Replace photo" option on my photos. On more than one occasion I've uploaded a replacement photo (especially for a client who needs a better quality image for print) only to see that it doesnt seem like it uploaded. Is there a time-delay issue when the .jpg files get uploaded by chance? Thanks for all the help.

It had been buggy, once upon a time. It's working fine now though, for us. Try to document exactly the photo, and browser, and any details when it happens again to you.

Pezpix · February 12, 2007

Yes, but only if you promise my wife that you will NOT be my valentine Andy.

By the way, I searched everywhere for heart shaped BBQ, but had very little success. Apparantly, BBQ joints arent "into" that whole Valentines Day theme

Thanks for the help bro

Pezpix · February 12, 2007

Andy wrote:

It had been buggy, once upon a time. It's working fine now though, for us. Try to document exactly the photo, and browser, and any details when it happens again to you.

Ok, here is an example using the very photo that is being sold to the client in Portugal.

Here is the original

And here is the modified version that was supposed to replace the original in both the sale and on my site.

Barb · February 12, 2007

I just got off the phone with our print lab. They said the address is okay and should ship without any problems.

Pezpix · February 12, 2007

Barb wrote:

I just got off the phone with our print lab. They said the address is okay and should ship without any problems.

Gracias Barb!

Now, where do I ship the heart shaped cookies?

Barb · February 12, 2007

Pezpix wrote:

Gracias Barb!

Now, where do I ship the heart shaped cookies?

OOOOOooohhhh, cookies! My address is:

Andy · February 12, 2007

Pezpix wrote:

Ok, here is an example using the very photo that is being sold to the client in Portugal.

Here is the original

And here is the modified version that was supposed to replace the original in both the sale and on my site.

I replaced the photo for you

http://www.pezpix.com/gallery/2346745/28/122836909#122836909

Pezpix · February 12, 2007

Thank you both! Smugmug =

Nobody is better in this business. Period.

Andy · February 12, 2007

Pezpix wrote:

Thank you both! Smugmug =

Nobody is better in this business. Period.

thanks for the kind words - it's truly our pleasure to serve you!

Barb · February 12, 2007

Andy wrote:

thanks for the kind words - it's truly our pleasure to serve you!

Portugal sale inquiry and problem?

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