Problem with www.shutterstock.com

bskaran · February 13, 2007

I have a strange problem, my internet is working fine but I just can’t access the site http://www.shutterstock.com
Any of you have the problem? I am accessing it from London. :scratch

Steve Cavigliano · February 13, 2007

bskaran wrote:

I have a strange problem, my internet is working fine but I just can’t access the site http://www.shutterstock.com
Any of you have the problem? I am accessing it from London.

No problem here. Came up fast and complete. Sometimes this kind of thing happens. Your ISP may even have that site blocked, for some reason. If you continue to have problems accessing that site, I'd advise contacting your ISP.

Steve

Barb · February 13, 2007

Steve Cavigliano wrote:

No problem here. Came up fast and complete. Sometimes this kind of thing happens. Your ISP may even have that site blocked, for some reason. If you continue to have problems accessing that site, I'd advise contacting your ISP.

Steve

bskaran · February 13, 2007

Barb wrote:

I called up BT (ISP) and they feel everything is fine. I am able to ping the site from my PC. but cant access the site.
Contacted Shutterstock and they advised me to try firefox.
downloaded and installed firefox but still getting the problem with firefox.
don't know what next!

mrcoons · February 14, 2007

bskaran wrote:

I called up BT (ISP) and they feel everything is fine. I am able to ping the site from my PC. but cant access the site.
Contacted Shutterstock and they advised me to try firefox.
downloaded and installed firefox but still getting the problem with firefox.
don't know what next!

Do you have a firewall? If so, turn it off and try it again. If you still can't access it then it's not the firewall. But if you can then your firewall is blocking it for some reason. Let me know.

bskaran · February 14, 2007

mrcoons wrote:

Do you have a firewall? If so, turn it off and try it again. If you still can't access it then it's not the firewall. But if you can then your firewall is blocking it for some reason. Let me know.

Having the same problem even when the firewall is turned off.

mrcoons · February 14, 2007

bskaran wrote:

Having the same problem even when the firewall is turned off.

Hmm. What exactly is the message that you get when you try?

bskaran · February 14, 2007

mrcoons wrote:

Hmm. What exactly is the message that you get when you try?

Hi, I get trhis message

The page cannot be displayed

The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings

bskaran · February 14, 2007

bskaran wrote:

Hi, I get trhis message

The page cannot be displayed

The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings

that was from my laptop with IE 6

This is what i get from my PC with firefox

Server not found

Firefox can't find the server at www.shutterstock.com.

* Check the address for typing errors such as
ww.example.com instead of
www.example.com
* If you are unable to load any pages, check your computer's network
connection.
* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.

mrcoons · February 14, 2007

Well the fact that it happens in both browsers tells me that it's not a browser setting that is causing the problem. So I now agree with Steve and Barb, contact your ISP and tell them all the things you've listed here so that they don't repeat these same suggestions.

While typing that another thought occured to me. Do you have a router and does it have a built in firewall? Probably not, so that takes you back to your ISP. Let us know what they tell you.

cwphotos · February 15, 2007

can you ping it ?

goto the start menu > Run> type in "cmd" (without the quotes)> the type:

ping www.shutterstock.com

See what you get.

PBolchover · February 15, 2007

Also try the following:
In the "run" menu, type "cmd"
At the command line, type "tracert www.shutterstock.com"
This will try to contact all of the computers and routers between your computer and www.shutterstock.com. This might help diagnose where the problem is.

bskaran · February 15, 2007

PBolchover wrote:

Also try the following:
In the "run" menu, type "cmd"
At the command line, type "tracert www.shutterstock.com"
This will try to contact all of the computers and routers between your computer and www.shutterstock.com. This might help diagnose where the problem is.

C:\Documents and Settings\>tracert www.shutterstock.com
Unable to resolve target system name www.shutterstock.com.

C:\Documents and Settings\>tracert 66.199.177.8

Tracing route to www.shutterstock.com [66.199.177.8]
over a maximum of 30 hops:

1 60 ms 99 ms 99 ms BThomehub.home [192.168.1.254]
2 * 41 ms 26 ms esr16.kingston5.broadband.bt.net [217.47.66.147]

3 41 ms 29 ms 26 ms 217.47.66.13
4 41 ms 27 ms 37 ms 217.41.217.1
5 40 ms 25 ms 29 ms 217.41.171.114
6 40 ms 25 ms 29 ms 217.41.171.50
7 41 ms 25 ms 29 ms 217.47.88.50
8 40 ms 29 ms 25 ms core1-pos6-1.kingston.ukcore.bt.net [62.6.40.74]

9 41 ms 27 ms 27 ms core1-pos3-1.ealing.ukcore.bt.net [62.6.201.69]

10 42 ms 29 ms 32 ms core1-pos1-0-0.telehouse.ukcore.bt.net [62.6.201
.82]
11 40 ms 27 ms 27 ms linx-gw1.peer1.net [195.66.224.156]
12 117 ms 270 ms 103 ms oc12-pos5-0.nyc-telx-dis-a.peer1.net [216.187.11
5.225]
13 118 ms 103 ms 119 ms oc48-pos1-0.nyc-telx-dis-2.peer1.net [216.187.11
5.182]
14 300 ms 299 ms 307 ms oc48-pos3-0.nyc-dis-1.peer1.net [216.187.115.134
]
15 188 ms 102 ms 204 ms www.shutterstock.com [66.199.177.8]

Trace complete.

C:\Documents and Settings\>

Any use?

bskaran · February 19, 2007

it works now!
Thanks for all your help I was going crazy with this problem and nothing was fixing the issues. And suddenly it stared to work fine today.
I did google on this problem and I found a lot of people with exactly the same issues “Unable to access ONE website” but no body had given a fix to it.
So I thought let me update this thread. Hope it doesn’t repeat!

mrcoons · February 19, 2007

bskaran wrote:

Thanks for all your help I was going crazy with this problem and nothing was fixing the issues. And suddenly it stared to work fine today.
I did google on this problem and I found a lot of people with exactly the same issues “Unable to access ONE website” but no body had given a fix to it.
So I thought let me update this thread. Hope it doesn’t repeat!

Glad the 'problem' is fixed! Sounds like it was your ISP after all. :ivar

Problem with www.shutterstock.com

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