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recharged customer out of checking
dboras
Registered Users Posts: 85 Big grins
andy
last night I got a email from anne saying that smugmug recharged my customer out of her checking account 60.00. Anne said that smugmug never took it out the first time. my custmer called me this morning all upset saying they took it out twice ---help
what to do
dboras
last night I got a email from anne saying that smugmug recharged my customer out of her checking account 60.00. Anne said that smugmug never took it out the first time. my custmer called me this morning all upset saying they took it out twice ---help
what to do
dboras
0
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We are not charging anyone twice, that's why we emailed your customer to let them know...
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You also emailed me personally and I responded:
"I'm so sorry about that! I checked again and it looks like we "pre-authorized" a charge to her card on January 9th but never completed the charge so no funds should have been withdrawn. The last thing we want to do is create a hassle for you or your customer, however.
Can you ask her to check to be sure funds were withdrawn in January? Again, our system says that they were not, but in this case we'd rather take a hit of $62 than frustrate your customer.
I look forward to your response. "
You can go ahead and reply back to my email or right here in the forum. We'll get this all cleared up as soon as we hear back!
-Anne
p.s. We also emailed your customer at the time of the charge and apologized for the late billing, but let her know that the charge hadn't gone through in January.
If our system is incorrect, however, of course we'll make things right! To be clear, the late billing issue was our fault entirely, not your fault or your customer's fault.
thanks for all your helpp- customer almost bounced checks thats why she was freaked out- all settled you were right late billing - in the middle i was feeling helpless-not knowing all if fine
thanks again
debbie