The Digital Download Thread (Tips, Questions)

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  • AndyAndy Bicameral New YorkRegistered Users Posts: 50,154 Major grins
    edited June 7, 2007
    License for personal use
    License For Personal Use

    Photographer grants buyer a non-exclusive perpetual personal-use license to download and copy the accompanying image, subject to the following restrictions:

    * This license is for personal use only. Personal use means non-commercial use of the image(s) for display on personal websites and computers, or making prints for personal use. The image(s) may not be used in any way whatsoever in which you charge money, collect fees, or receive any form of remuneration. The image(s) may not be used in advertising. The image(s) may not be resold, relicensed, or sub-licensed.
    * Title and ownership, and all rights now and in the future, of and for the image(s) remain exclusively with the photographer.
    * There are no warranties, express or implied. The image(s) are provided 'as is.'
    * Neither photographer nor SmugMug will be liable for any third party claims or incidental, consequential or other damages arising out of this license or buyer's use of the image(s).

    License for Commercial Use

    License For Commercial Use

    What you can do: Photographer grants you a perpetual, non-exclusive, non-transferable, worldwide license to use this image for permitted commercial purposes, defined as:

    * advertising, promotion, brochures, packaging
    * as part of a commercial website for promotional purposes (maximum 800x600pixels) use
    * prints, posters, flyers, tearsheets for promotional purposes (not for resale)
    * prints, posters, or other commercial display of image
    * magazines, books, newspapers, other printed publications
    * video, broadcast, theatrical

    What you may not do: Buyer may not resell, relicense, redistribute without express written permission from photographer. Use as a derivative work, and reselling or redistributing such derivative work is prohibited. Images may not be used in a pornographic, obscene, illegal, immoral, libelous or defamatory manner. Images may not be incorporated into trademarks, logos, or service marks. Image may not be made available for download.

    Photographer retains all rights, license, copyright, title and ownership of the image(s).

    There is no warranty, express or implied, with the purchase of this digital image file. Neither photographer nor SmugMug will be liable for any claims, or incidental, consequential or other damages arising out of this license or buyer's use of the image(s).
  • BrendaOBrendaO BrendaO Registered Users Posts: 21 Big grins
    edited June 17, 2007
    download thumbnail and M images
    jfriend wrote:
    Since this wasn't completely clear to me the first time I read it, here's what you can do if you want to sell web-sized digital downloads.

    Create a gallery into which you only upload web-sized originals. Then set the price on the "original" size digital download to what you want to charge for web-sized downloads and disable print orders for this gallery (since the originals are too small for good prints).

    You cannot currently offer any other size along with the web-sized originals until Smugmug adds more direct support for a web-size download, but you can price and sell just web-sized digital downloads by uploading the web-size as the original.

    You may also want to remember that it's pretty easy for people to grab the web-size image through the browser when viewing your gallery if you aren't using watermarks.

    I was reading through this thread and went to your site. Did you know that your site is not protected from "right-click save" not only your thumbnail but also your M sized images? I just did it and the photo saved well.

    Just a heads up. Loved the photos!

    BrendaO
  • I SimoniusI Simonius WeatherSealedPhotographer Registered Users Posts: 1,034 Major grins
    edited July 6, 2007
    and another thing...
    Concerning DDs - From EPUK

    'Host clearly fancy themselves as rather clever. Most, if not all, of the pictures they’ve taken from Flickr have Creative Commons licenses, and they’ve included the photographers’ Flickr URLs in the ads. So far, so slick. CC licenses are so poorly written and widely misunderstood that Host and Virgin are probably safe. And anyway, who cares? If somebody is dumb enough to post images with a pseudo-license that invites free republication it’s hard to feel sympathy when they cry ‘rip-off’.'
    Veni-Vidi-Snappii
    ...pics..
  • bhambham Major grins Registered Users Posts: 1,296 Major grins
    edited July 11, 2007
    Quote:
    Originally Posted by jfriend
    Would this work as a temporary work-around for a situation like this?
    • Upload your original with a watermark set on it to a public gallery. Put some identifying mark in the image caption (filename or image number) so they can easily tell you which ones they want. Do not enable digital downloads of any kind and don't allow download of originals.
    • If you know what you want to charge and want them to see that when browsing, you could either put the digital price in the caption or in the gallery description (if it's the same for all). Or you could just tell them via a separate communication what each original will cost for their intended license and use.
    • This lets your client easily look at the images and decide what they want at their leisure.
    • Then, the client decides what they want and you close the deal with them (including license terms) in person, on phone or in email.
    • You then agree with them on how they want to pay (outside of the Smugmug payment system) and they remit payment or you bill them.
    • You then upload the sizes that they bought to a password protected gallery with originals enabled. You send them the password and the gallery link so they can download the images and tell them they will be available there for a few days.
    In this case, you are using Smugmug for display while the customer is shopping and for fullfillment when they want to download the digital images they bought, but not using them for license terms or money collection. Not ideal obviously, but maybe a work-around until Smugmug gets to where you want them.

    Andy wrote:
    John - this is essentially how I've done 90% of my commercial license deals. clap.gif


    I am looking to do a high volume of digital downloads of event photo downsize smaller than the 1Mpix image that smugmug currently serves up. The issue with being able to do this is that you can't watermark the image, due to the size, but so with people just using this size for myspace and facebook, my concern is the will just take a screenshot and not purchase it. These would be for personal use and if the watermark feature could do smaller images I could use this, but emailing, etc just really isn't a viable option. I am afraid that it would become to overwhelming. During the school year we usually sell close to 700 - 1000 prints a month and growing, so if we got even 15% that then wanted a digital version, then that is a significant amount of added work. I would rather have smugmug handle that as well.

    I just figured that since Andy has to find an alternate to just using the smugmug service that this is an indication that possibly many others would benefit (including smugmug from the additional 15%) from additional options with the digital download. I think it was OneThumb said that even he usually downloads the small web version when getting images from iStockphoto.

    Thanks for listening and always improving. I hope we can get this on the list of improvements to come.

    Scott
    "A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me
  • KrisKris Beginner grinner Registered Users Posts: 2 Beginner grinner
    edited July 12, 2007
    Someone mentioned that "Basic" or "Standard" Res might be substuted for Low Res. I really agree; the name change would be a great improvement. I would like to add that using some term like "Web" or "Custom" Res would really help avoid the likelihood of misunderstanding when the term "Original" is used to describe Original (Huge) files and using the same word to describe a custom size which could be absolutely any thing that two parties agree on.

    It feels confusing using one business term to describe two completely different usage - & potential usage - items. Having to offer a Custom Size as "Original" feels very confusing in terms of keeping up with many images.

    When the changes are made to the Digital Downloads offered by Smugmug,
    please look at clarity of wording and also changing the basic service, "Low Res" to a more marketable term, Basic or Standard.

    I'm so glad you're looking in to this area of sales. We will all be gaining as this moves forward.

    Thank you for all you are doing! :)
    Kris

    PS: I would also like to ask if there is a way to allow specific individuals to down load images with a password and no charge? I noticed that fees for down loading are not listed on the price setting page for pro users. That is the only reason I have to have people I know to have access to my images at no charge.

    Thanks again. Kris
    Andy wrote:
    Just to be sure you understand, you can still upload any size you like, and sell it as "original."
  • ivarivar I'd be happy with a cookie Registered Users Posts: 8,395 Major grins
    edited July 13, 2007
    Kris wrote:
    Someone mentioned that "Basic" or "Standard" Res might be substuted for Low Res. I really agree; the name change would be a great improvement. I would like to add that using some term like "Web" or "Custom" Res would really help avoid the likelihood of misunderstanding when the term "Original" is used to describe Original (Huge) files and using the same word to describe a custom size which could be absolutely any thing that two parties agree on.

    It feels confusing using one business term to describe two completely different usage - & potential usage - items. Having to offer a Custom Size as "Original" feels very confusing in terms of keeping up with many images.

    When the changes are made to the Digital Downloads offered by Smugmug,
    please look at clarity of wording and also changing the basic service, "Low Res" to a more marketable term, Basic or Standard.

    I'm so glad you're looking in to this area of sales. We will all be gaining as this moves forward.

    Thank you for all you are doing! :)
    Welcome to Dgrin, Kris wave.gif

    Thanks for adding your voice on this thumb.gif we appreciate all the feedback we can get.
    Kris wrote:
    I would also like to ask if there is a way to allow specific individuals to down load images with a password and no charge?
    It is possible, but not throught the cart/digital download system.

    You will have to make a separate passworded gallery in which you allow originals and give the person/people the password for that gallery.

    Make sure that you set Large, Originals and Easy Sharing to 'yes' and protected to 'no' on the customize gallery page. That way the 'save photo' link will show up in the gallery.
  • Steve Knight PhotoSteve Knight Photo Big grins Registered Users Posts: 52 Big grins
    edited November 2, 2007
    Another Request for Web-Sized Digital Downloads!
    Hello All,

    Is there any new word about making "web-sized" digital downloads available without having to create a duplicate image at the smaller dimensions? It would be a great feature to have on SmugMug!:D I have not enabled digital downloads on my site yet, but would do it in a heartbeat if this were an option! Thanks as always for the tremendous support.thumb.gif

    Steve
    www.steveknightphoto.com
  • AndyAndy Bicameral New YorkRegistered Users Posts: 50,154 Major grins
    edited November 2, 2007
    Thanks for the suggestion, and telling us how important that is to you thumb.gif
  • darryldarryl Major grins Registered Users Posts: 1,001 Major grins
    edited November 9, 2007
    Free digital downloads
    Hi! I've got a Pro account for a non-profit Nursery School, so I unlike everybody else here, I am *not* trying to make money by selling high schoolers 320x240px images for their Facebook pages. ;-}

    But I *do* want to make it easier for our parents to download photos of their kids. Sure, they could click "Save Original" on each photo with little Timmy. But I was wondering:

    Do digital downloads get "packaged" into a zip file, or do you just end up with a page full of "click here to download" and a printable license for personal use?

    If it was the former, I would love to tell people that they could use the shopping cart bulk-picker to pick a bunch of their photos (we're doing our best to tag the photos by keywords to make it easier), and then click through and eventually "buy" digital downloads of all the pics of their kids.

    But I have a feeling SmugMug isn't keen on using up their Shopping Cart processing to handle $0.00 transactions. And unless I make those digital downloads $0.01, the option doesn't even show up in the cart.

    Enh -- may be time for me to roll another hack -- some kind of bulk keyword downloader. Aiyeee.

    --Darryl
  • AndyAndy Bicameral New YorkRegistered Users Posts: 50,154 Major grins
    edited November 11, 2007
    darryl wrote:
    But I have a feeling SmugMug isn't keen on using up their Shopping Cart processing to handle $0.00 transactions. And unless I make those digital downloads $0.01, the option doesn't even show up in the cart.
    Right.
  • meatloafmeatloaf Big grins Registered Users Posts: 54 Big grins
    edited January 4, 2008
    Digital Down Load Threads
    Hi Andy, I know i am a pest, but here goes again anyway. This is VERY important... Rather than just saying "no, sorry", Maybe you can explain why this is not easy for SM to incorporate such an addition/mod. From the outside, it seems adding to a drop box selection and modifyling some verbaige would be a relativley easy mod to something that already exists in your system. Again this is VERY imprtant to me and others...

    This is the way your commercial license reads verbatum:


    License For Commercial Use

    What you can do: Photographer grants you a perpetual, non-exclusive, non-transferable, worldwide license to use this image for permitted commercial purposes, defined as:
    • advertising, promotion, brochures, packaging
    • as part of a commercial website for promotional purposes (maximum 800x600pixels) use
    • prints, posters, flyers, tearsheets for promotional purposes (not for resale)
    • prints, posters, or other commercial display of image
    • magazines, books, newspapers, other printed publications
    • video, broadcast, theatrical
    What you may not do: Buyer may not resell, relicense, redistribute without express written permission from photographer. Use as a derivative work, and reselling or redistributing such derivative work is prohibited. Images may not be used in a pornographic, obscene, illegal, immoral, libelous or defamatory manner. Images may not be incorporated into trademarks, logos, or service marks. Image may not be made available for download.
    Photographer retains all rights, license, copyright, title and ownership of the image(s).
    There is no warranty, express or implied, with the purchase of this digital image file. Neither photographer nor SmugMug will be liable for any claims, or incidental, consequential or other damages arising out of this license or buyer's use of the image(s).
    __________________________________________________ ____
    This is what I think would be suitable for editorial purposes. Anyone else can chime in too and offer better verbaige and support this request to get SM attention: Thanks all

    License For Editorial Use

    What you can do: Photographer grants you a perpetual, non-exclusive, non-transferable, worldwide license to use this image for permitted editorial purposes, defined as:
    • as part of an editorial, news or informational website (maximum 800x600pixels), magazines, books, newspapers, other printed publications and media, video and broadcast in context of providing news, information or commentary
    • non-advertising, non-promotion, non-brochures, non-packaging of any kind with written express written permission from the copyright holder
    • not intended for resale, prints, posters, or other commercial display of image where monetary or other compensation is transferred with express written permission of the copyright holder
    What you may not do: Buyer may not resell, relicense, redistribute without express written permission from photographer. Use as a derivative work, and reselling or redistributing such derivative work is prohibited. Images may not be used in a pornographic, obscene, illegal, immoral, libelous or defamatory manner. Images may not be incorporated into trademarks, logos, or service marks. Image may not be made available for download.
    Photographer retains all rights, license, copyright, title and ownership of the image(s).
    There is no warranty, express or implied, with the purchase of this digital image file. Neither photographer nor SmugMug will be liable for any claims, or incidental, consequential or other damages arising out of this license or buyer's use of the image(s).
    __________________________________________________ ________
    :deadhorse
    <!-- / message --><!-- sig -->__________________
    Ted
    South Florida Free Press
    www.southfloridafreepress.com
    Concert and Event Photography
    <!-- / sig -->
    Ted
    South Florida Free Press
    www.SouthFloridaFreePress.com
    Concert and Event Photography
  • BOMBOM BOM Registered Users Posts: 9 Beginner grinner
    edited June 13, 2008
    Questions / Features Requests
    First of all, I would like to say that I really appreciate the high level of interaction between the Smugmug staff and their customers. I can see that customer support has been a key component of Smugmug's success.

    Now, for questions and comments on the digital download.


    Questions
    ----------

    1) In regards to the download file sizes of 1M and 4M, can you share the re-sizing approach? I am assuming that there is some maximum dimension (pixels) set for each of the conversions and a jpeg quality level set.


    Comments
    ----------

    1) I was thinking it would be more useful to have file download sizes based based on pixel dimension limits, similar to how the resizing is done for the photo display sizes. Using file size just generates a list of questions. eg. 'What is the dimensions?', 'What size of print can I get from 1M versus 4M?', ... I recommend reviewing to how iStockphoto does file download sizes. I have included them below for reference.

    XS 300x400 1"x1.5" @72dpi
    X 600x800 2"x3" @72dpi
    M 1200x1600 4"x5" @300dpi
    L 1920x2560 6"x8" @300dpi
    XL 2800x4200 9"x14" @300dpi
    XXL 3300x4900 11"x16" @300dpi

    2) On the digital download, I am interested in setting a price of $0.00 (free) and this tracked in the sales report. It provides a good record of who is downloading your images. So, I would like to collect the information, but I do not wish to charge even a penny. At the same time, I would like the buyer's identity verified, and I believe the credit card entry serves this purpose. So, maybe have the option to download free without buyer entry other then a validated email address.

    3) When typing in the Order Info, if you accidently hit instead of when moving to the next entry field, the browser jumps back to the previous screen, which is your shopping cart. This is very confusing and feels like a bug in the flow. Normally, when you enter these type of forms for purchase hitting would result in a error message in the top of the screen saying you did not fill out the required fields, and highlighting those fields.

    4) After the transaction is complete, I could not see anyway for the user to go back to my site. It looks as if one has to re-type the address in the address bar.

    5) Rights Usage. I suggest that Smugmug looks at providing the 6 Creative Commons options as well as the ability to have customizable templates that can be selected for the personal use and commercial use sections of the pricing entry form.

    6) If a rights usage is used, then it would be nice to have the usage automatically written into the IPTC Rights Usage field of the metadata.
  • rainforest1155rainforest1155 SmugMug Support Hero Registered Users Posts: 4,555 Major grins
    edited June 13, 2008
    BOM wrote:
    1) In regards to the download file sizes of 1M and 4M, can you share the re-sizing approach? I am assuming that there is some maximum dimension (pixels) set for each of the conversions and a jpeg quality level set.
    We take your hi-resolution original image, resize it to a resolution that matches the 1 megapixel or 4 megapixel requirement. Of course, the quality setting on those digital download copies should be higher than on our display copies.
    In addition, all the metadata from the original is retained.
    1) I was thinking it would be more useful to have file download sizes based based on pixel dimension limits, similar to how the resizing is done for the photo display sizes.
    That might prove troublesome as you can upload photos in any aspect ratio you would like to. Some people shoot 4:3, other 3:2 and some people might prefer cropping their photos freely without following any standard. Thinking of panoramas, I could see digital downloads in 3:1 or even 4:1 ratio.
    How would you fit these into predefined resolutions? That's why we use the megapixel option - the resolution is always determined dynamically on the proportions of the photo.
    2) On the digital download, I am interested in setting a price of $0.00 (free) and this tracked in the sales report. It provides a good record of who is downloading your images. So, I would like to collect the information, but I do not wish to charge even a penny. At the same time, I would like the buyer's identity verified, and I believe the credit card entry serves this purpose. So, maybe have the option to download free without buyer entry other then a validated email address.
    I'll forward this to our Product Management team. Thanks for the suggestion.
    3) When typing in the Order Info, if you accidently hit <enter> instead of <tab> when moving to the next entry field, the browser jumps back to the previous screen, which is your shopping cart. This is very confusing and feels like a bug in the flow. Normally, when you enter these type of forms for purchase hitting <enter> would result in a error message in the top of the screen saying you did not fill out the required fields, and highlighting those fields.
    I don't understand what you're hitting. Do you refer to the backspace key on your keyboard? If you hit backspace instead of enter? Do you mean that?
    That's a browser feature as far as I know and we can't control it. Firefox provides an advanced setting to disable it.
    4) After the transaction is complete, I could not see anyway for the user to go back to my site. It looks as if one has to re-type the address in the address bar.
    Your buyer could click on any of the thumbnails to get back to the gallery he ordered from.
    5) Rights Usage. I suggest that Smugmug looks at providing the 6 Creative Commons options as well as the ability to have customizable templates that can be selected for the personal use and commercial use sections of the pricing entry form.
    Thanks, I'll forward this on as well.
    6) If a rights usage is used, then it would be nice to have the usage automatically written into the IPTC Rights Usage field of the metadata.
    I'll pass this on, too.

    Sebastian
    </enter></tab></enter>
    Sebastian
    SmugMug Support Hero
  • bobcoolbobcool Major grins Registered Users Posts: 271 Major grins
    edited August 28, 2008
    Free has it's place
    I would also like to offer free digital downloads for when I make a deal with a sports league for an up-front sum in exchange for free downloads of all the games.

    What if I set the price of the digital download to $1.00 and then apply a 100% discount? Will the downloads appear in the cart?
  • philraybobphilraybob Beginner grinner Registered Users Posts: 1 Beginner grinner
    edited September 15, 2008
    videoopp wrote:
    Great stuff!

    Is it possible to customize the licensing info?

    Can you give me an idea of how to fairly price private digital downloads.
  • Troy RaymondTroy Raymond Major grins Registered Users Posts: 171 Major grins
    edited October 7, 2008
    bobcool wrote:
    I would also like to offer free digital downloads for when I make a deal with a sports league for an up-front sum in exchange for free downloads of all the games.

    What if I set the price of the digital download to $1.00 and then apply a 100% discount? Will the downloads appear in the cart?
    I do this for our 7th and 8th grade football team. I add a few cent markup as convenient if anyone wants to order, but in the "customize Gallery" section I just enable the original file. They can simply mouseover the large image and download will appear under all the other sizes. No paying is necessary.

    Troy
  • Troy RaymondTroy Raymond Major grins Registered Users Posts: 171 Major grins
    edited October 7, 2008
    I also have a question.

    Since my son is on the football team, another father and myself take photos and simply allow the players, families and friends to download them free of charge. I have the originals turned on but I do very slightly compress them.

    I was wondering if multiple digital downloads could be purchased at the same time and downloaded together.

    My reason?

    We live in a village w/population of 900, we have 14 players on the team. I uploaded 72 photos with the originals turned on and in 9 days I received 28,998 "original" downloads using 32.75 gb of bandwidth.

    I have tried putting a few cent markup on other photos and had no print purchases. If I were to not offer prints but only digital downloads for a small fee such as 10 cents each (as an example), there would be multiple purchases and a nice little profit. Kind of like my own little 'targeted' stock photo site.

    So, if a digital download would slow them down, lets say to only 5000 downloads, it would still be $500 for something I was giving away.

    Then imagine going to all the neighboring schools for their sports activities.

    How does the digital downloads work if multiples are purchased? Does each one have to be downloaded and paid for individually?

    Troy
  • Erick LErick L Major grins Registered Users Posts: 355 Major grins
    edited October 7, 2008
    Hello,

    I just my first download inquiry, wings.gif and he has concern over this:
    Images may not be incorporated into trademarks, logos, or service marks

    He wants to use the image as background image for his website, email header and business cards. There would be a logo on top. I assume this would be ok, no? I personnally don'T have a problem with that, sas long as they don't re-sell the photographs.

    Is there a way to customize the license? And is there a "approval delay" available for downloads like there is for prints?

    Thanks
  • richWrichW Retired SmugMug QA Southern CaliforniaRegistered Users Posts: 941 Major grins
    edited October 10, 2008
    I also have a question.

    Since my son is on the football team, another father and myself take photos and simply allow the players, families and friends to download them free of charge. I have the originals turned on but I do very slightly compress them.

    I was wondering if multiple digital downloads could be purchased at the same time and downloaded together.

    My reason?

    We live in a village w/population of 900, we have 14 players on the team. I uploaded 72 photos with the originals turned on and in 9 days I received 28,998 "original" downloads using 32.75 gb of bandwidth.

    I have tried putting a few cent markup on other photos and had no print purchases. If I were to not offer prints but only digital downloads for a small fee such as 10 cents each (as an example), there would be multiple purchases and a nice little profit. Kind of like my own little 'targeted' stock photo site.

    So, if a digital download would slow them down, lets say to only 5000 downloads, it would still be $500 for something I was giving away.

    Then imagine going to all the neighboring schools for their sports activities.

    How does the digital downloads work if multiples are purchased? Does each one have to be downloaded and paid for individually?

    Troy
    Make sure you disable the 'originals' & enable protection in the gallery settings first, then price the digital downloads as needed.
    When the items are purchased your customer will receive an email with a link to the order page. On the order page there are links they'll use to download each file separately. The digitals files are not bundled into one download.

    If your customer orders five downloads, all of them will be on one order.

    http://www.smugmug.com/help/sell-digital-downloads
  • TCSTCS Big grins Registered Users Posts: 97 Big grins
    edited October 30, 2008
    Hi,

    I just made some download available and the link to the license doesn't work.

    Is it just me?

    Christine
  • Troy RaymondTroy Raymond Major grins Registered Users Posts: 171 Major grins
    edited October 30, 2008
    TCS wrote:
    Hi,

    I just made some download available and the link to the license doesn't work.

    Is it just me?

    Christine
    I just tried on my wifes computer since she never visits my site. eek7.gif

    I don't see any links to the license, only "personal license" and "commercial license". Where would the customers go to review the terms of the license?

    Troy
  • TCSTCS Big grins Registered Users Posts: 97 Big grins
    edited October 30, 2008
    I just tried on my wifes computer since she never visits my site. eek7.gif

    I don't see any links to the license, only "personal license" and "commercial license". Where would the customers go to review the terms of the license?

    Troy

    Same for me. Can't see the text, used to.
    I am also not sure I can sell pictures of people I took at an event...

    Christine
  • bhellerbheller Big grins Registered Users Posts: 15 Big grins
    edited November 11, 2008
    Can customer get free downloads if order cancelled?
    I just enabled digital downloads on some galleries on my site.
    A parent (from another team, so I don't know them) ordered
    about fifteen prints. With most or all of the prints she ordered
    a 1 MB download as well. (I can't tell, as smugmug removed the
    canceled order from my pro sales listing.)
    About 24 hours later smugmug emailed that the she has
    canceled the order to make some changes and then reorder.
    Can this method be used to get downloads for free? I assume
    Smugmug is flexible about letting someone cancel an order
    before it has been printed, but if the downloads were available
    instantly...........

    Bob
    www.AtlantaSports.smugmug.com
  • JohnBiggsJohnBiggs General grins Registered Users Posts: 841 Major grins
    edited November 12, 2008
    bheller wrote:
    I just enabled digital downloads on some galleries on my site.
    A parent (from another team, so I don't know them) ordered
    about fifteen prints. With most or all of the prints she ordered
    a 1 MB download as well. (I can't tell, as smugmug removed the
    canceled order from my pro sales listing.)
    About 24 hours later smugmug emailed that the she has
    canceled the order to make some changes and then reorder.
    Can this method be used to get downloads for free? I assume
    Smugmug is flexible about letting someone cancel an order
    before it has been printed, but if the downloads were available
    instantly...........

    Bob
    www.AtlantaSports.smugmug.com

    IMO: Orders with digital downloads should not be cancelled, Only the print side should be refunded while the printing is worked out. That sucks.
    Canon Gear: 5D MkII, 30D, 85 1.2 L, 70-200 2.8 IS L, 17-40mm f4 L, 50 1.4, 580EX, 2x 580EXII, Canon 1.4x TC, 300 f4 IS L, 100mm 2.8 Macro, 100-400 IS L
    Other Gear: Olympus E-PL1, Pan 20 1.7, Fuji 3D Camera, Lensbaby 2.0, Tamron 28-75 2.8, Alien Bees lighting, CyberSyncs, Domke, HONL, FlipIt.
    ~ Gear Pictures
  • bhellerbheller Big grins Registered Users Posts: 15 Big grins
    edited November 13, 2008
    JohnBiggs wrote:
    IMO: Orders with digital downloads should not be cancelled, Only the print side should be refunded while the printing is worked out. That sucks.

    I am not sure if it works that way - I am hoping Andy or someone from Smugmug will reply. In this particular case, she did come back with an order a couple of days later, all downloads and no prints, which is fine with me. So I guess she figured out that she could have them printed locally and save the shipping cost, etc. Again, that is fine with me.

    But I am still wondering if someone can cancel an order which contains downloads after they have had access to the downloads.ne_nau.gif
  • ivarivar I'd be happy with a cookie Registered Users Posts: 8,395 Major grins
    edited November 13, 2008
    We don't like to cancel the digital downloads orders, and we normally don't do that either, unless there is a very good reason. We can cancel/refund a partial order if we have to so that we can only do the prints and not the digital downloads in case there is a problem with the prints thumb.gif
  • bhellerbheller Big grins Registered Users Posts: 15 Big grins
    edited November 13, 2008
    ivar wrote:
    We don't like to cancel the digital downloads orders, and we normally don't do that either, unless there is a very good reason. We can cancel/refund a partial order if we have to so that we can only do the prints and not the digital downloads in case there is a problem with the prints thumb.gif

    Ivar -
    Thanks, makes sense.
    Bob
  • j-boj-bo Major grins Registered Users Posts: 313 Major grins
    edited January 8, 2009
    Any plans to offer proof delay for digital downloads?

    I upload 600+ at times without any processing, so when they download, the image they receive is NOT what i want them to have. I don't want them to download and possibly say "UGGH"! I'd rather be able to touch them up/crop 1st.

    I've been going back, processing the image as I normally would and email them a copy of it. That's time consuming and probably confusing to them also.
  • jh4wvujh4wvu CDS Media Solutions Cincinnati, OHRegistered Users Posts: 169 Major grins
    edited January 8, 2009
    I have requested this before but wanted to reply again and say it would be helpful to have this feature.

    Chris
    j-bo wrote:
    Any plans to offer proof delay for digital downloads?

    I upload 600+ at times without any processing, so when they download, the image they receive is NOT what i want them to have. I don't want them to download and possibly say "UGGH"! I'd rather be able to touch them up/crop 1st.

    I've been going back, processing the image as I normally would and email them a copy of it. That's time consuming and probably confusing to them also.
  • jfriendjfriend Scripting dude-volunteer Registered Users Posts: 8,097 Major grins
    edited January 8, 2009
    j-bo wrote:
    Any plans to offer proof delay for digital downloads?

    I upload 600+ at times without any processing, so when they download, the image they receive is NOT what i want them to have. I don't want them to download and possibly say "UGGH"! I'd rather be able to touch them up/crop 1st.

    I've been going back, processing the image as I normally would and email them a copy of it. That's time consuming and probably confusing to them also.

    I'm not from Smugmug, but I'm just curious how you would want this to work?

    Today, it works like this:
    • Customer orders a digital download.
    • Customer downloads the image.
    If Proof Delay applied to digital downloads, it would start out like this:
    • Customer orders a digital download.
    • Customer is told their order has been processed, but the image is not yet ready.
    • ....
    What steps would come next in the process. How would the customer know when the images were ready? What would happen if you didn't respond to the proof request?
    --John
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