Excuse my language but WTF--"Proof" showing up

~Jan~ · July 8, 2007

I cropped this photo and this happened:

I did NOT put that Proof there. Watermarking is turned off. :dunno

~Jan~ · July 8, 2007

OK this is happening in other galleries, too. When I use Smugmug's crop feature, it adds a watermark even when I didn't tell it to.

~Jan~ · July 10, 2007

So no one knows? Guess I will always crop BEFORE uploading. Which I DO 99% of the time anyhow.

Andy · July 10, 2007

~Jan~ wrote:

So no one knows? Guess I will always crop BEFORE uploading. Which I DO 99% of the time anyhow.

Hmmm... let me check into this

I don't recommend cropping before uploading, unless you are only offering certain sizes for sale.

We very highly recommend our Pros make use of our Proof Delay feature.
Proof Delay allows you to review the order before it's sent to print,
make corrections and changes to the cropping as well as auto versus true
color. Best of all, you have the opportunity to totally replace any
image that is ordered, with your choice of a replacement, still allowing
you to adjust the crop and color setting after replacing it. For more
info on this, please see the links below which would eliminate any
problems in the future:

http://www.smugmug.com/help/proof-retouch-replace
http://smugmug.jot.com/WikiHome/ProofDelayForHappyCustomers
http://smugmug.jot.com/WikiHome/ProofDelaySolveCroppingWoes

Hope this helps!

Andy · July 10, 2007

~Jan~ wrote:

OK this is happening in other galleries, too. When I use Smugmug's crop feature, it adds a watermark even when I didn't tell it to.

can you link us to a gallery or two where this is happening please? I'll ask on of our team to look into it - thanks!

jfriend · July 10, 2007

~Jan~ wrote:

I cropped this photo and this happened:

I did NOT put that Proof there. Watermarking is turned off.

Usually when this happens, it's because watermarking got turned on for new photos in that gallery and the act of applying a crop causes the watermark setting to get applied to the photo when it is changed. I can't see your customization settings (someone who works at Smugmug could), but you might want to check the customization settings on this gallery http://theevanevents.smugmug.com/gallery/3116538#170838104. If watermarking is turned off, then try rotating this particular photo left, then right and the watermark should clear from this photo.

Hindsight · July 10, 2007

Proof delay question
Just so I understand proof delay:

1.The customer orders and they adjusted the crop.
2. I get email notofication of the order.
3. I replace the image file with a retouched image file which has been cropped to match the customer's choice, in the correct aspect ratio.
4. The replaced photo shows in the order window without crop lines looking perfect... then what happens?

a. The photo get's cropped according to the original proofs aspect ratio, resulting in a bad pic?
b. The application is coded (smartly) to reset all crops back to the default whenever a replace function occursm and the resulting print isn't cropped at all.

Andy · July 10, 2007

Hindsight wrote:

Just so I understand proof delay:

1.The customer orders and they adjusted the crop.
2. I get email notofication of the order.
3. I replace the image file with a retouched image file which has been cropped to match the customer's choice, in the correct aspect ratio.
4. The replaced photo shows in the order window without crop lines looking perfect... then what happens?

a. The photo get's cropped according to the original proofs aspect ratio, resulting in a bad pic?
b. The application is coded (smartly) to reset all crops back to the default whenever a replace function occursm and the resulting print isn't cropped at all.

If you reupload a different aspect ratio image, you simply re-adjust the crop in the proof delay screen.

Why not price a few images at .01 over cost, and try it

Hindsight · July 11, 2007

So what you see is what you get then. When I replaced the photos in the proof window the new images were cropped to the same aspect ratio they had ordered, and there was no crop marker, so I assumed the there would be no crop.

~Jan~ · July 11, 2007

Thanks for the advice! It's This gallery: http://theevanevents.smugmug.com/gallery/3116538#170587077 That' I'm having the issue w/. I have watermarking on right now, but at the time I did the cropping it was off. I will look into that delayed printing thing--thanks!!

Excuse my language but WTF--"Proof" showing up

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